Requesting a project port (US, Canada, Puerto Rico) in zoom App

Using a project port, you can move more than 100 pre-existing numbers from another provider, so that they can be used with your Zoom Phone account. A project port entails moving numbers from more than 100 providers to Zoom Phone.

Note: We have a list of common porting issues and how they can be resolved if you’re having problems during the process.

Prerequisites for requesting a project port (US, Canada, Puerto Rico)

• Permissions of the account owner or administrator
• of the Zoom Phone account

Please provide the following information in order for us to be able to process your request:

• Please provide the following information (if applicable): Your current provider’s account number
• Please include the number’s 4 digit PIN number (required by all wireless ports) if it is a wireless number.

If you intend to use your existing phone to make a Zoom Phone call, please let Zoom know before hand. It may be necessary for you to contact your current carrier on the day of porting to unlock the phone so that Zoom Phone will be able to provision them.

How to request a project port (US, Canada, Puerto Rico)

1. Complete and submit the Letter of Agency (LOA) that is required.
   For help in filling out the form, please refer to the guidelines.
2. Here is a link to the Project Porting Sheet that needs to be completed.
   • It is important to fill out the Toll-Free LOA if you are porting toll-free numbers.
   • When the port completes, please complete the Number Swap Sheet if you have existing POC (proof of concept) or trial numbers that you would like to swap. The new numbers will replace the old numbers like for like.
     Note:
   • It is not possible to exchange main company numbers at the moment. We will upload it as a normal number so it can be swapped once ported if you would like to replace the main line.
3. Email the letter of agreement and the porting sheet along with the LOA to numberporting@zoom.us.
4. An employee of Zoom will review the request and confirm that it has been received.
5. As part of the transition process, Zoom Phone and their porting partners will send a request to your former provider to confirm the information provided on the letter of authority. As soon as the port request is accepted, Zoom will work with the previous provider to activate it. In the Zoom web portal, you will be able to manage it once it has been approved.
6. Take note of common mistakes that can be made during the porting process to minimize delays.