Requesting a toll-free number port (EMEA) in zoom App

Overview

By porting your toll-free number from another carrier to Zoom Phone, you can use it on your account.

Note: Here is a list of common porting issues and questions you might encounter during the process.

Prerequisites

• Ownership or administration of the account
• License for Zoom Phone
• And a copy of the latest invoice or bill from that account

Requesting a toll-free number port

1. The required Letter of Authorization (LOA) must be downloaded and completed from the relevant country.
   • You can find help here.
   • We urge you to complete the Number Swap Sheet if you currently have a proof-of-concept (POC) or trial number which you would like to swap upon port completion. Swapping in numbers will be an exact replacement of swapping out numbers.
2. If you wish to report a number, please contact us at numberportingemea@zoom.us. Ensure you include the following in your report:
   • The subject line must include the following information:
   • A completed and signed Letter of Authorization
   • Your most recent telephone bill in relation to your porting numbers, which should have been dated between 3 months and 6 months ago
   • In addition to any other documentation required in the country where you are porting
3. Your account, Zoom reviews and confirms receipt of the request.
4. As the transfer request is dependent on your losing provider, Zoom will send a request to it to verify the information on the LOA. The losing provider and Zoom will work together to schedule the porting of the number if it is accepted. You can manage the numbers in the Zoom web portal once they have been approved.

Guidelines

• Please provide a copy of your most recent telephone bill.
• You must provide your current provider with the same information they have on record.
• There must be a hand/wet signature and a date on the Letter of Agreement within the past three months. Most EMEA countries do not accept LOAs that are electronically signed.
• An LOA must contain the name of the losing provider.
• The letter of authority should contain a date format in the EU (dd-mm-yyyy).
• There are some countries in Europe where the address noted on the letter of authorization must match the country to which the numbers are being ported to. More information can be found by checking the porting guidelines.
• There should be a note in the LOA outlining all porting numbers rather than attaching them as an attachment.
• Some countries do not allow the splitting of DDI blocks/ranges of numbers. Therefore, it may be necessary for the porting of the entire number block in order to be successful. More information can be found in the frequently asked questions about porting.
• After your order is submitted, we will check the portability of your number. The losing provider may advise that the number cannot be transferred.
• While the porting number is being transferred away from the losing provider, there is a possibility that you may experience some interruptions to incoming calls during the porting activation period.
• This generally takes around 30 working days from when you submit the porting request. For more information, please refer to our lead times.

Requirements

You can download the LOA form by using this table. Other documentation required for the country of port can be found in the porting guidelines for that country.

Please raise one email per LOA / per country of port.

Country Country code TF dialing code	LOA and guidelines	Address requirements	Losing carrier name required	DDI range requirements	Email subject
Austria 43 800	LOA LOA (EN) Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	AT toll-free number port
Croatia 385 800	LOA Porting guidelines Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	HR toll-free number port
Cyprus 357 800	LOA Latest invoice See additional requirements	Within Cyprus	Company customer pays bills to	Numbers to port have to be single lines or all block has to be ported	CY toll-free number port
Czech Republic 420 800	LOA Latest invoice	Global	Company customer pays bills to	N/A	CZ toll-free number port
Denmark 45 800 to 808 8090	LOA Porting guidelines Latest invoice	Global	Company customer pays bills to	Full range to be ported	DK toll-free number port
Finland 358 800	LOA Latest invoice	Global	Company customer pays bills to	Full range to be ported	FI toll-free number port
Greece 30 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	GR toll-free number port
Hungary 36 800	LOA Latest invoice	Global	Local carrier in Hungary	N/A	HU toll-free number port
Ireland 353 1800	LOA Porting guidelines Latest invoice	Global	Company customer pays bills to	Full range to be ported	IE toll-free number port
Israel 972 1700 / 1800	LOA Latest invoice or Proof of ownership See additional requirements	Global	Company customer pays bills to	N/A	IL toll-free number port
Latvia 371 80	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	LV toll-free number port
Lithuania 370 800	LOA Latest invoice See additional requirements	Within Lithuania	Company customer pays bills to	N/A	LT toll-free number port
Luxembourg 352 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	LU toll-free number port
Netherlands 31 800	LOA Latest invoice	Global	Company customer pays bills to	Full range to be ported	NL toll-free number port
Poland 48 800	LOA Porting guidelines Latest invoice See additional requirements	Global	Company customer pays bills to	Full range to be ported	PL toll-free number port
Romania 40 800 / 808	LOA (one LOA per toll free number)Porting guidelinesLatest invoice See additional requirements	Global	Company customer pays bills to	N/A	RO toll-free number port
Slovakia 421 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	SK toll-free number port
Slovenia 386 80	LOA LOA (EN) Latest invoice	Global	Company customer pays bills to	N/A	SI toll-free number port
Spain 34 800 / 900	LOA Latest invoice See additional requirements	Global	Local carrier in Spain	N/A	ES toll-free number port
Sweden 46 20 / 200	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	Full range to be ported	SE toll-free number port
Switzerland 41 800	LOA Latest invoice Bakom Ownership Letter See additional requirements	Global	Company customer pays bills to	Full range to be ported	CH toll-free number port
United Kingdom 44 0800 / 0808	LOA We recommend you give the LOA to your current supplier to fill it in with the correct information.	Global	Local carrier in the UK	N/A	UK toll-free number port

 

Additional requirements/documents

Austria

Proof of address:

An acceptable proof of address is a statement issued by a third party, a utility bill (issued in the last six months), or a government document (issued in the last year), or a government identification document stating the person’s address, such as a passport, drivers license, or a business registration document.

Proof of ID:

• For individual end users:
• Copies of their ID cards or passports.
• For business end users:
• Including a copy of the business registration and a copy of an authorised representative’s ID/passport in a ZIP file.

Croatia

It is mandatory for the end user to provide his/her OIB (VAT) number

Proof of ID:

• Required company documents:
  • Copies of court registrations
  • and proof of identification for legal representatives
• Required residential documents:
  • Photo ID of the end user

Cyprus

Only Cyprus-based companies can port their numbers.

It is necessary to send Zoom’s carrier hardcopies of all required documentation.

Proof of ID:

• Required company documents:
  • Copies of the certificates signed by the company’s directors and secretary
  • Incorporation certificate
  • Photo identification of the company’s legal representatives
• Required residential documents:
  • Photo identification of the end user

Finland

Porting of toll free numbers is included in quotation.

Greece

Proof of ID:

• Required company documents:
• photo ID/passport of the LOA signatory

Ireland

• On the account, the main telephone number must be provided.
• A wholesale account number must also be provided.
• There is only one type of line that is required.

Israel

Required documents:

• ALO
• It is strongly recommended that you provide a recent telephone bill. If it is not possible, please provide any correspondence from either the abandoned operator or the old owner of the number that proves the connection between the two.

Latvia

You must provide the name and address of the end user for toll-free numbers.

Lithuania

It is necessary to include a local address and VAT number on the Letter of Agreement.

Required company information:

There is a requirement for a business number

Luxembourg

There is a requirement for the customer to provide a Second Losing Carrier Account Number under which the requested number will be assigned.

Poland

The agreements need to be signed by the end user and should be sent to Zoom’s carrier on hard copies in Polish that will need to be signed by the end user.

Romania

Toll Free numbers must be accompanied by a Letter of Authorization (LOA) for each porting number (one LOA per porting number).

Slovakia

If it is possible to port away your current number, please inquire with your current number operator.

Spain

A Letter of Agreement (LOA) must contain the CIF / NIF (VAT number from the end user), the name and the address of the service provider.

Sweden

The portability of a Swedish Social Security / Organization Number is available only to owners of such numbers.

You must provide the Swedish Organization Number of the end-user (Swedish Organization Number is usually 16 digits long if it comes from a company or 19 or 20 digits if it comes from a private individual).

Switzerland

The customer must be assigned the toll free numbers when they port in from an existing provider. The current provider cannot be assigned the numbers at this time. The following information may be of help:

Porting In – Toll Free Numbers in Switzerland

The process of transferring Swiss Toll Free Numbers is a little different from the normal procedure, as you need to be the number holder in order to do this.

To ensure that Swiss phone numbers are assigned to you as the current holder of the number and not to your current service provider, it is imperative to ensure that any Toll Free numbers you intend to port are assigned to you as the current holder of the number, not to your current service provider.

Verifying Whether You’re the Current Holder

Upon receiving your new number, please access the following link in order to verify your individual number’s allocation: BAKOM Individual number allocation (0800, 084x, 090x): https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html Please remember to share it with anyone you know with whom the number may be assigned.

We have gathered information on Swiss phone numbers that are assigned individually, so that you can easily compare them to other countries. In addition to offering Freephone Numbers (0800), Shared Cost Numbers (084x), Games and Competitions (0901), Adult Entertainment (0906) and Business and Marketing (0900), these numbers are also used by services in the following categories: Business and Marketing (0900).

1a. Requesting a Reallocation if You Are Not the Holder

Note:

To request a porting in with Zoom, you will need to request a number reallocation from your current carrier if you are not the current owner of that number.

Depending on your current carrier, the reallocation process will take time. The following form called Transfer of Individually Allocated Number must be downloaded from the link below and filled out according to industry practice:
https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html

Submitting a Porting Request to Zoom

You must fill in the above form along with the current operator/carrier. Following the transfer, Zoom will accept your porting request.

Reasons for rejection

Austria

• The end user name is incorrect
• The address of the service is incorrect
• Inactive number requested

Croatia

• The end user name is incorrect
• Or the address for the service is incorrect
• The requested number does not exist

Cyprus

• User name incorrect for end user
• Wrong service address
• Inactive number requested

Czech republic

• An incorrect end user name was entered
• While entering the service address
• The requested number was not available

Denmark

• There is an error in the end user name
• Or the service address
• Provided by the end user or there is a typo in the request number
• the number provided by the end user is inactive

Finland

• The name of the end user is incorrect
• The address is incorrect
• This number belongs to a range of numbers
• that does not exist

Greece

• User name incorrect for end user
• Wrong service address

Hungary

• An incorrect end user name has been entered
• In the address field
• The requested number is no longer active

Lithuania

• There is an error in the end user name
• And the service address is incorrect

Luxembourg

• Username entered incorrectly
• Address incorrect
• Number of accounts missing

Netherlands

• Name of end user is incorrect
• The service address is incorrect
• There are several DIDs for the same number
• Inactive number
• There is a contract in place

Poland

• The name of the end user is incorrect
• The address of the service is incorrect
• There is a contract in place
• For the number requested as part of a range of numbers

Romania

• There is an error in the end user name
• The address for the service is incorrect

Slovakia

• There is an error in the end user name
• The service address is incorrect

Slovenia

• A wrong end user name has been entered
• and the service address is incorrect

Spain

• The name of the end user is incorrect
• As well as the service address
• For the donor, the reseller is incorrect as well
• As the tax number for the donor reseller is incorrect or not available
• Due to the number being inactive

Sweden

• The name of the end user is incorrect
• The address of the service is incorrect
• Incorrect number of tax or organization
• For the requested number The number requested is one of a series of telephone numbers
• the number requested is no longer active

Switzerland

• The name of the end user is incorrect
• Incorrect The address of the service provider is incorrect
• The number requested belongs to a group of similar numbers
• Numbers which are covered by an ongoing contract
• That have been inactive for some time