In order to port your number to Zoom Phone from another provider, you need to first obtain a number porting agreement from that provider. The Zoom Porting Team must handle the toll-free porting process on a manual basis because it is a manual process.
Note: We have a list of common porting issues and how they can be resolved if you’re having problems during the process.
Prerequisites for requesting a toll-free number port for US or Canada
- Permissions granted to the owner or administrator of the account
- Include access to the Zoom Toll-Free Number
Note: Zoom Phone requires that you inform them ahead of time if you intend to use your existing phones. Then you will need to contact your current carrier on the day of your phone port so that we can unlock the phone and enable you to use Zoom Phone on the day of the port.
How to request a toll-free number port for US or Canada
- Get a copy of the required Letter of Agency (LOA) and fill it out.
- If you need any assistance, please contact firstname.lastname@example.org.
- Include the signed LOA (required) and the invoice, which contains the toll-free numbers listed on it, along with the completed LOA (required).
- Your request will be reviewed by a member of the Zoom team who will acknowledge receipt.
- A request will be sent to your previous telephone provider for the verification of the information on the LOA from Zoom Phone. The former provider will work with Zoom in order to activate the pending port, if Zoom has been accepted. Upon approval, the document will be available for you to manage on the Zoom web portal, once it has been approved.