Toll-free numbers signifying words or phrases are regarded as vanity toll-free numbers and can be used as a form of caller ID. For example, 1-800-FLOWERS, they can be incorporated into a phone number to make it recognizable to your brand.
Note: Vanity local numbers (regular phone numbers) cannot be requested.
Prerequisites for requesting a vanity toll-free number
- Admin privileges or account owner
- Toll-free license for Zoom Phone
- That will be used to generate vanity numbers
How to check for available toll-free licenses
- Register for a Zoom account.
- Select Users & Rooms under Phone System Management..
- Click Plan Details, then the Phone Numbers tab.
- Check if you have available toll-free licenses in the far-right column.
How to request a vanity number
In the email you should include the following information to firstname.lastname@example.org:
- Requested numbers
- Confirmation that there is an available toll-free license
- CC your Account Manager or main point of contact at Zoom