Requiring users to update Zoom

Owners and administrators can specify the minimum version of the Zoom desktop client or mobile app that all users must use in order to access their Zoom account and ensure its security. As an option, this can be applied only to internal users, or it can be applied to the entire meeting group for granular version management across different meetings. It can also be applied to users or it can be applied to external meeting participants.

The dashboard is the place where you can view a summary of the number of users who have received each version of the client or application.

The setting is enforced when a user attempts to sign in or begin a meeting/webinar by clicking on the button. In order to sign in to the meeting/webinar or participate in the meeting/webinar, the user will be asked to update to the specified version of the program.

Prerequisites for requiring a specific version 

• Ownership or administrative privileges of the account

• Having an account with your credit card, a pro account, a business account, an education account, or an enterprise account is free

• It is necessary for users to use Zoom’s desktop client or mobile application whether it is on Windows, macOS, iOS, Android, or a virtual desktop environment in order to enforce the setting.

Note: If all users within your account as well as external participants have been updated to client 4.5.4 or higher, then you can enable this setting.

Account

If you wish to require that all users update their apps or clients:

1. You need to be an admin user with permission to edit account settings in the Zoom web portal.

2. Select Account Management from the navigation panel, and then select Account Settings from the drop down menu.

3. To access the Meeting tab, click on it.

4. Verify that the option Require users to update the client is selected under the Admin Options.

5. Make sure that each client or application has the required minimum version.

6. It is possible to enable a setting by clicking the toggle button if it is disabled. The verification dialog will display if a change needs to be verified. To verify the change, click Enable.

7. If you want this setting to be mandatory in your account, click the Lock icon. Once you complete this action, click Lock to confirm that you want to make this setting mandatory for all users in your account.

8. There are a number of options available to you:

   • The setting should only be applied to users within the account (Recommended).

   • The policy applies to both internal and external users of the account

9. Select the minimum version of the client and set it.
   The minimum version of the Zoom client can be set uniquely for each platform where Zoom clients are available.

10. It is possible to enable and specify a different set of minimal Zoom SDK versions for Zoom Meeting SDK apps that use the SDK if you want to specify a different set of minimum Zoom SDK versions for Zoom Meeting SDK apps that use the SDK.
    You can select a minimum SDK version, unique to each SDK platform, once the SDK minimal version option is enabled in the SDK options panel.

11. Then click the Save button.

Group

In order for a group of users to be required to update the app or client, follow these steps:

1. If you are an administrator with the privilege of editing groups, please sign into the Zoom web portal as an administrator.

2. The first thing you need to do is click on User Management and then click on Groups in the navigation panel.

3. From the list of groups, click on the name of the group that applies to you.

4. The tab for Meetings will appear when you click on it.

5. Click the toggle to enable or disable the feature Require users to update their clients under Other.

6. You can verify the change by clicking Enable or Disable in the dialog box that appears.
   Note: A grayed out option indicates that the account level security has been applied to the option and that it needs to be altered at that level.

7. Make sure that each client or application has the required minimum version.

8. Click on the lock icon, then click Lock to confirm the setting, so as to prevent all users within the group from making changes to this setting.

9. There are a number of options available to you:

   • The setting should only be applied to users within the account (Recommended).

   • The policy applies to both internal and external users of the account

10. Set the minimum versions of the clients that need to be installed.
    For each Zoom client platform, you are able to set a minimum client version that is unique to it.

11. It is optional for you to check the box to require a different minimum Zoom SDK version for Zoom Meeting SDK applications if you wish to enable and specify a different set of minimal Zoom SDK versions for apps built on Zoom Meeting SDK. If you do not want to do this, you should not check it.
    The SDK minimal version option offers the convenience of choosing the minimum version of the SDK platform, once it has been enabled.

12. You will be prompted to save the file.