When using Zoom’s desktop client, users may experience crashes or system freezes due to technical limitations with Intel Iris Integrated Graphics. Please follow these steps to resolve this issue:
- Log in to the Zoom desktop client.
- Click on your profile picture, then Settings.
- Select Video.
- Select Advanced.
- Select Direct3D9 from the dropdown menu under Video Rendering Method.
- The Zoom desktop client should now be restarted.