It is possible that your bank or financial institution may have declined your charge for a variety of reasons and most of them are very simple to resolve.
This article covers:
- Payment method declined
- Contact your bank or card issuer
- Price is higher than expected
- I’m unable to type in my card details
Payment method declined
Verify that the payment information you entered is correct for the following:
- Payment card number
- Expiration date
- Security code
- Postal code
It is possible to retry your payment method if you entered all the information correctly.
Contact your bank or card issuer
When you try to pay using your credit card, you may receive a general decline error. If you are experiencing this, we recommend contacting your bank or credit card company for more information. Let them know the amount and the time when you tried to make the charge so they can allow the charge to go through.
Price is higher than expected
Charges that are higher than expected can be due to a few reasons.
- Cross-border transactions may be subject to an extra fee in some countries. Although we charge in local currency in some countries, the currency may change to USD.
- Exchange Rates: Foreign exchange rates fluctuate daily.
- Customers who request a refund for tickets purchased in foreign currencies may receive more or less of the ticket’s value than when they purchased the ticket.
I’m unable to type in my card details
You may try the following recommendations if the required fields remain blank after entering your information when updating your card on file.
- Cleaning your browser cache can help you free up space by removing temporary files.
- A private or incognito window will not store cookies or cached files that can cause a page to load slowly.
- The best thing you can do is to temporarily disable any extensions you might be using in your browser. Some extensions can prevent you from performing certain tasks, so you should try temporarily disabling them.