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Retrieving diagnostic logs for On-Premise issues in Zoom App

ByCorporate Guider Home, Zoom

On-premise appliances are equipped with built-in diagnostics. Diagnostic logs will be needed for further investigation when working with support to troubleshoot on-premise meetings or the appliance itself.

Instructions

  • You can log in by going to https://IPaddress:5480 as an admin.
  • Choose Diagnostics from the menu.
  • Click Troubleshooting to proceed.

  • Upon the server hitting the Zoom Cloud, it will then display the status of the Zoom Cloud connections, as well as information about the system and network.
  • If you wish, you can download a compressed version of the full logs by using the option below the diagnostic window.

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