Selecting data center regions for meetings/webinars in zoom app

Customers are able to select where their data is processed in transit by Zoom by making choices about which data centers they wish to use. In the case of paid accounts, the account owner or admin can set which data center regions they want to use when storing their real-time meeting data and webinar data while it is in transit. Data in transit can be opted in or out of depending on the specific region of the data center. There will be a restriction placed on your account if you use the default region, which is the region in which your account is provisioned.

In an active network, sometimes referred to as a private network, data in transit is data that is actively being moved from one place to another, such as across the internet or within a private network. It is understood that data at rest includes data that does not actively move from one device to another, nor does it actively move from one network to another, such as data stored in a cloud data center.

There may be differences in the available regions depending on how your account is provisioned.

At any time, account owners and administrators will have the option of opting into the China data center for their account. You will not be able to be connected to the mainland of China for data transit, if you do not opt in by April 25, 2020. There may be performance issues experienced by users on mainland China because they will be connected to data centers that are located outside of China.

When you opt out of a region, the Zoom Conference Room Connector (CRC) endpoints and the regional dial-in numbers for meetings and webinars will be disabled for your meetings and webinars, as well as the local dial-in numbers. The participants of the meeting or webinar can still connect via phone dial-in or CRC, however they must be based in a country or region that is permitted for the use of a number or CRC endpoint in this meeting or webinar. It is important that the meeting or webinar invitation includes a list of available dial-in numbers and CRC endpoints so that attendees can find them easily.

Selecting a data center region applies only to the transit of data during meetings and webinars. It is important to note that the choices you make will not affect where the data is stored at rest. In addition, Zoom Phone and other Zoom features are not affected by data center region selections.

Prerequisites for selecting a data center for hosting meetings and webinars

• Accounts for Pro, Business, Enterprise, and Education are available

Notes:

• In both the free and pro accounts, the region where they are provisioned will be the default region.

• In addition, the region of the data center that you choose affects the countries that are available for dial-ins/calls to and the endpoints of the Conference Room Connector (CRC).

How to select data center regions

Account

All users in the account can select the same data center region by following these steps:

1. As an admin, you will be able to edit account settings when you sign in to the Zoom web portal as an administrator.

2. You can access your account profile by clicking on Account Management in the navigation menu.

3. To enable or disable the Customize data center regions for meeting/webinar data in transit setting, you will have to click on Customize data center regions for meeting/webinar data in transit on the left.

4. You can enable the setting by clicking the toggle button if it is disabled. The change will be verified by clicking on the Turn On button if a verification dialog appears.

5. Please make sure that you check the regions through which you would like your data in transit from the webcast and the meeting to be routed.

6. If you would like to confirm the changes, click the Save button.

7. Click the lock icon, then click Lock to confirm this setting for all users in your account.

Group

Group data center routing can be customized as follows:

1. To edit groups, you must be an admin in the Zoom web portal.

2. Go to User Management and then Groups from the navigation menu.

3. Click the Profile tab after selecting the appropriate group name from the list.

4. If you wish to enable or disable the Customize data center regions for meetings/webinars in transit feature, click the Customize data center regions for meetings/webinars in transit toggle.

5. Click the toggle to enable the setting if it is disabled. Verify the change by clicking Turn On if a verification dialog appears.
   Note: Grayed out options can only be changed at account level because they have been locked.

6. The regions through which your data in transit for in-meetings and webinars is to be routed should be checked.

7. Once the changes have been made, click Save.

8. For each user in your account, you can make this setting mandatory by clicking the lock icon and then clicking Lock.

User

For the purpose of customizing data center routing, follow these steps:

1. Zoom’s web portal can be accessed by signing in.

2. Click Profile from the menu.

3. To enable or disable Meetings/webinars data center, go to Transit Data in the section.

4. Click the toggle to enable the setting if it is disabled. Click the Turn On button if a verification dialog appears.
   Note: Grayed out options have either been locked at the account level or at the group level. The Zoom administrator needs to be contacted.

5. The regions through which your data in transit for in-meetings and webinars is to be routed should be checked.

6. Once the changes have been made, click Save.