Setting up and using the call queue pickup code in zoom App
Phone users can easily answer calls waiting in a call queue by using a call queue pickup code. Call queue members who do not wish to be notified of call queue calls are able to use the pickup code when answering queue calls outside of business hours. In addition to the pickup code, each phone user in the same site as the call queue can also utilize the pickup code.
There are a variety of situations in which people tend not to be near a phone at all times, so it is easier to have them answer queue calls instead of waiting in front of a phone when needed, for example, in a large retail setting.
If an admin enables the feature then he or she will be able to create a unique pickup code for the call queue. You can customize the pickup code in the call queue profile.
Prerequisites for setting up the call queue pickup code
- Account types: Business, Education, or Pro
- Account owners or administrators
Prerequisites for using the call queue pickup code
- Pro, Business, or Education account
- Zoom Phone license
- Phone user must be in the same site as the call queue
- Zoom desktop client for Windows, macOS, or Linux, 5.6.0 or higher
- Zoom mobile app for Android or iOS, 5.6.0 or higher
How to enable the call queue pickup code (admins)
The call queue can be customized by administrators
- Register for a Zoom account.
- Click the Phone System Management icon before clicking Call Queues in the navigation menu.
- To enable a pickup code for a call queue, click its name.
- Select the Policy tab.
- Ensure that the Toggle Pickup Codes for Call Queues button is enabled.
Using the pickup code generated by Zoom, consumers will be able to pick up the calls from the queue. - To access your profile, simply click on Profile.
- You can then show or edit the Pickup Code.
- (Optional) Then you have the option of entering a new 4-digit code, and clicking Save to customize the code.
Note: - There are several requirements for pickup.
- Four-digit number
- Can’t serve another call queue on the site at the same time.
- Numbers such as 1111 and 1234 can’t appear in multiple instances at the same time.
How to use the call queue pickup code
Even if you don’t want to receive call queue notifications, you can still pick up queue calls if you’re answering calls outside of your own business hours if you’re a phone user at the same location as the call queue. If you are unsure of the pickup code for a particular queue, contact your admin.
- Log into the Zoom desktop client or mobile app on your computer or mobile device.
- It is essential that you ensure you have the pickup code for an inbound caller that is waiting in your call queue.
- Go to the Phone tab and click or tap on the icon.
- To place a call to the call queue pickup code, dial *991212 followed by the call queue pickup code.
Notes:- If you want to ensure that your caller ID is not set up to show the direct number of the call queue that contains the pickup code, please check your settings. That way, you will not be able to call the pickup code.
- You will automatically pick up a call in the queue if it is waiting.
- The call will end automatically if no one is waiting in the queue and an audio prompt will say that the connection couldn’t be made.
- If you aren’t in the queue, the call will end automatically.