Setting up emergency addresses in zoom App

When dialing an emergency number, first responders are provided with the emergency address. Before purchasing direct phone numbers, your account must include emergency addresses.

Notes:

• Even if Zoom Phone does not support direct numbers, you can still set emergency addresses. If you have enabled BYOC (bring your own carrier) or beta countries for your account, this can be helpful.
• The first thing you should do is set up emergency addresses and locate a public-safety answering point (PSAP) or an internal team that deals with emergencies after you have done that. The emergency services can also be used to dynamically detect and report a user‘s location so they can be contacted in an emergency.

Prerequisites for setting emergency addresses

• Account type: business, education, or pro
• Ownership or administrative rights
• To a Zoom Phone account

How to update an emergency address

If you entered a default emergency address during setup, you can change it. Each phone user, room with a Zoom Phone license, and the common area phone are assigned a default address. You can apply the default address to extensions in each site associated with that site if you have multiple sites. The default emergency address is different for each site.

It is also possible to update emergency addresses entered during setup as well as addresses added by account owners, administrators, and users.

1. Zoom’s web portal can be accessed by logging in.
2. Under Phone System Management, select Company Information.
3. If you have multiple locations, select one of the following:
   • To edit the settings of a site that has been enabled with multiple sites: Click its name under Sites, then click Settings.
   • You can disable multiple sites by clicking Account Settings.
4. Go to the Emergency Services tab and you will find the Emergency Services feature.
5. From there, you will need to click on Manage Emergency Addresses.
   The list of emergency addresses will then appear on the screen. When the address has been entered by a user, it will appear in the Address Type column as User Address.
   Note:
6. In the case that a first responder is directed to this location, please make sure that the address is correct.
7. If you need to change or update the address, click on edit in the last column.
8. After you have made the change, click on submit.

How to add a new emergency address

1. Zoom’s web portal can be accessed by signing in.
2. Click on Phone System Management from the menu bar, and then click on Company Info.
3. Depending on if you have more than one site, you will need to follow one of these paths:
   • To edit the settings of a site that you have enabled multiple times: click the name of the site.
   • Click Account Settings if multiple sites have been disabled.
4. Select Emergency Services from the drop-down menu.
5. Select Manage for Emergency Addresses.
6. Fill out the required information and click Add. Select the site where your address is located if you have multiple sites.
   Note:
7. Please make sure you enter the correct address so that emergency responders can be directed to your location.
8. You can then submit the form.

How to update the emergency address for a specific phone user

Here are the steps you need to take if you wish to update an emergency number. To designate a phone number to an emergency address, you need to create one.

1. Register for a Zoom account.
2. Click Users & Rooms in the menu on the left.
3. You can change the emergency address for a phone user by clicking its name.
4. You can change your emergency address in the Emergency Addresses section by clicking Manage and choosing one of the following options:
   • Follow default company address:
   • This is the emergency address set as the default for your account.
   • Choose a company address:
   • Choose an emergency address that has been added by your administrator.
   • Choose a personal address:
   • From the Manage section, click the Add button to add an address that is personal to you
   • Note:
   • You can control whether the user is able to change their emergency address by changing the policy settings of their phone.
5. Then click Done.

How to confirm an emergency address for BYOC

1. Zoom can be accessed by logging in.
2. Click Phone Numbers under Phone System Management to access Zoom.
3. Click BYOC.
4. Select one of the following BYOC Emergency Addresses on the right of the page:
   • Batch Address Confirmation:
   • Your carrier needs to confirm the emergency addresses in a CSV file.
   • Address Change Notification:
   • Please enter the email addresses you would like to receive notification of address changes in the Target Email List box and then click Save.
5. To confirm that the new address has been confirmed by the carrier, click the Emergency Address Update Status and select Carrier Update Required

How to enable or disable users’ ability to manage emergency addresses

1. Log into the Zoom website.
2. Select Phone System Management from the navigation menu.
3. Accounts without sites need to choose the Emergency Services tab, which can be found under Account Settings. Click the desired site, then select the tab Emergency Services to gain access to your account with sites.
4. You can enable or disable Emergency Address Management by clicking the toggle to the right of it.