|

Setting up faxing (AudioCodes MP1288, M500Li) in zoom

ByCorporate Guider Zoom, Home

It is possible to set up fax support on the AudioCodes MP1288 and M500Li gateways when they have a fax machine connected to them.

  Note: In addition to Zoom Phone, you may also want to check out FaxSIPit as an alternative fax solution.

This article covers:

  • Limitations of fax over Voice over Internet Protocol (VoIP)

  • How to set up faxing

  • How to use to template to apply fax setting to the device

Prerequisites

  • Account owner or admin privileges

  • Zoom Phone license

  • Provisioned AudioCodes MP1288, M500Li gateway connected to fax machine

Note: Neither the MP1288 nor the M500Li are covered in this document in terms of establishment and provisioning. For instructions about how to set up the AudioCodes MP1288 gateway initially, please refer to the quick start guide. Assumption: This guide assumes that the analog ports have already been configured and are able to make and receive calls to and from the ports. As soon as the fax parameters are assigned to an Analog port that is currently configured on the device, the fax will begin to work. 

Limitations of fax over Voice over Internet Protocol (VoIP)

If you implement faxing over VoIP, you are aware that faxing has its own limitations. As a result of technological limitations and industry-wide norms, these limitations are industry-wide. For sending faxes over the Internet, Zoom and several other VoIP companies make use of the G.711 standard. Despite the fact that that standard is regarded as reliable by various providers, it cannot be maintained end-to-end because it is open to interpretation by different providers.

The Zoom fax over VoIP service allows you to connect a traditional fax machine to the Internet via an analog terminal adapter (ATA) connected to your computer via a network. Most of our business clients find these best-effort fax services to be cost-effective and more than adequate to meet their needs when it comes to occasional faxing on an occasional basis. To help you determine the right faxing solution for your business, we encourage you to assess your faxing needs.

Our aim at Zoom is to provide you with high-quality business services that meet the needs of your organization. We recommend that you maintain an analog line and a traditional fax machine for reliable and consistent faxing performance in the event that you are heavily dependent on faxing large, multi-page documents on a regular basis for your business.

How to set up faxing

  1. Using the web interface for MP1288 or M500Li, sign in to your account.

  2. Click the SIGNALING & MEDIA tab.

  3. To configure the Fax/Modem/CID settings, click the MEDIA icon on the left-side navigation panel.

  4. Make sure that the following fields are set to Events Only:

    • Fax Transport Mode

    • V.21 Modem Transport Type

    • V.22 Modem Transport Type

    • V.23 Modem Transport Type

    • V.32 Modem Transport Type

    • V.34 Modem Transport Type

  5. Below are the fields that need to be changed according to the instructions:

    • Fax Relay Max Rate (bps): 9600bps

    • Fax/Modem Bypass Coder Type: G711Ulaw or G711Alaw, depending on region

  6. Then click on the Apply button.

  7. Click CODERS & PROFILES in the left-hand navigation panel, and then click on the Coder Groups link.

  8. Please verify that the Coder Group Name at the top of the page is set to AudioCodersGroup_0 which has the following coders listed under it:Coder NamePacketization TimeRatePayload TypeSilence SuppressionOpus20N/A111N/AG72220649

    Disabled

    G.711U0-law20640DisabledG.711A-law20648Disabled

  9. I would like to suggest that you create a new Coder Group named AudioCodersGroup_1 using the codes below.

    Note: You need to ensure that only G711U-law and G711A-law are in this group. The following information will force the use of G711 codec for the purpose of faxing. Coder Name Packetization TimeRatePayload TypeSilence SuppressionG.711U-law20640Disabled 

    • Creating a new coder group is as simple as clicking on +New.

    • Enter 1 in the index field of the table.

    • Click on the Apply button, then enter AudioCodersGroup_1 in the name field.

    • There are two Coders Table 0 items under the Coders Groups listing. Highlight AudiCodersGroup_1, then click on it to open it. You will then see that there is a newly created AudiCodersGroup_1.

    • You will need to select G711U-law/G711A-law under the Coder Name column based on which region you live in.

      Note: It is important to ensure that only G711U-law/G711A-law are included in the group. The codec G711 will now be used for faxing as a result of this change. 

  10. Once you have clicked Apply, you will be direct

  11. ed back to the Coders Groups page by clicking the left arrow.

  12. To create a new Tel Profile, click on CODERS & PROFILES, then select Tel Profiles, and then click on +New to create a new Tel Profile with these fields specified:

    • GENERAL

      • Name: The name of the profile should be entered so that you can identify it, such as Fax Profile. Index: 1.

    • SIGNALING

      • Profile Preference: 1

      • Fax Signaling Method: No Fax

      • Enable Digit Delivery: Disable

      • Dial Plan Index: -1

      • Call Priority: Disable

    • IP SETTINGS

      • Coders Group: Select AudioCodersGroup_1 created in step 8

      • RTP IP DiffServ: 46

      • Signaling DiffServ: 24

      • Enable Early Media: Disable

    • ECHO CANCELER

      • Echo Canceler: Line Echo Canceller

      • EC NLP Mode: Adaptive NLP

  13. Then click on the Apply button.

  14. Click GATEWAY > Trunks & Groups > Trunk Groups in the navigation panel to access the Trunk Groups page.

  15. You should assign the Tel Profile Name that you created in step 11 to the port that will be connected to the fax machine in the Tel Profile Name column.

  16. Then click on the Apply button.

  17. In the top right corner of the page, click the Save button.

How to use a template to apply fax settings to the device

If you are using an AudioCodes MP1288 or M500Li device and would like to apply fax settings to that device directly, you can use a provision template which is less prone to errors than applying those settings directly to the device.

  1. If you already have a template for provisioning, you can amend it or create a new one.

  2. The content of the text file needs to be copied, then pasted into the Template box to create the template.

      Notes:

    • For the parameters to be able to work, there must be a blank line between each section of the content provided, so please make sure that you copy the content exactly as provided.

    • The name of the coder group in the template can be changed from “AudioCoderGroups_1” (the name of the coder group) to “Fax” (the name of the Tel-Profile) depending on your preference.

  3. Your AudioCodes MP1288 or M500Li device will automatically be assigned the template when you click on it.

    • It will automatically provision the device with the fax settings parameters from the provision template if the device is online at the time.

    • The assisted provisioning process can be followed from the web portal device page if the device is offline, and the device will be fully configured if the device is offline.

All content and images credit goes to https://support.zoom.us

Related posts:

  1. Frequently asked questions about the new Zoom payment address for check payments
  2. Reporting a compromised account in zoom app
  3. How to update dial-in countries on audio conferencing plan in Zoom App
  4. Automatically joining meetings with computer audio in zoom app
  5. Requesting permission to unmute participants in zoom app
  6. Can I host concurrent meetings in zoom app?
  7. Enabling or disabling shared lines privacy mode in zoom
  8. Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
  9. Frequently asked questions about SMS in Zoom
  10. Adding notes or dispositions in zoom app

Similar Posts