Sharing feedback with the zoom app

Anytime zoom has added the feature of users feedback related to the experience in zoom meetings or zoom client. You can do so by enabling the feedback to zoom option from the settings. The option adds a feedback option on your mobile application or the Zoom desktop client. Especially for windows, there’s a display screen option asking for feedback every time you leave the meeting.

If you enable the feedback option, then you can turn the end of the meeting feedback survey. With the option, the user will be asked about a thumbs up or down related to the recent meeting experience. The information then goes to the account administrator which serves for the improvement of zoom services.

Enabling the zoom feedback option for your account.

For all members of your organization to have access to Feedback to Zoom:

Admins with the ability to edit account settings should log into the Zoom web portal.
Then select Account Management > Account Settings from the drop down menu.
Make sure you are in the Meeting tab and you go to the Feedback to Zoom option. Verify that it is selected.
You can toggle the setting on or off by clicking on the toggle. Once you have clicked on the toggle, a verification dialog will appear. Select Turn On if the dialog appears.
In order to make this setting mandatory for all account users, click the Lock icon, and then click Lock to confirm that you want this setting to be mandatory.

Enabling the zoom feedback option for specific groups.

Note: Those of you who installed the New Admin Experience on your Zoom account on or after August 21, 2021, will be able to now access the Group Management page instead of called Groups if you originally downloaded it.

In order to make Feedback to Zoom functionality available to all members in a group, follow these steps:

As an administrator, log into Zoom’s web portal and edit groups.
You can do this by clicking on the Group Management link under User Management.
Once you have clicked on the Group name, you will be directed to the Settings page.
Make sure the Feedback to Zoom option is enabled on the Meeting tab by navigating to the Feedback to Zoom button and selecting it.
The setting will not be enabled by default, so you will need to enable it. The verification dialog will appear if you need to confirm the change. Click Turn On to confirm the change.

Note: If the selected option is grayed out, then there is a possibility that it has been disabled on the Account level and
(Optional) Click the lock icon, and then click Lock to confirm this setting if you want it to be mandatory for all users in the group.

Enabling the zoom feedback option for personal use.

For your own use of the Feedback to Zoom feature, please follow these steps:

To access the Zoom web portal, you will need to sign in.
Using the Account Management link (if you are an administrator) or setting (if you are a member of the account), click on Account Settings.
On the Meeting tab, there is a Feedback to Zoom option which you can access by selecting that option and making sure the setting is turned on.
Click on the toggle to enable the setting if it is disabled. Select Turn On from the confirmation dialog that appears to confirm the change.

Note: Grayed out options have been locked at the Group or Account level, and you must contact Zoom support for assistance.