SIP/H.323 device call-out from Zoom Rooms

SIP/H.323 devices can be called directly from Zoom Rooms. In the Zoom web portal, you can add SIP/H.323 devices, which will add them to the Zoom Room controller’s contacts list. Zoom Rooms support simultaneous calls to one SIP/H.323 device. A license must be available for each device in a meeting with multiple SIP/H.323 devices.

Please note that these instructions apply to rooms with iOS and Android room controllers.

Prerequisites for SIP/H.323 device call-out from Zoom Rooms

One device call-out, no Room Connector add-on:

• Zoom Rooms for Windows 5.1.0 or later
• Zoom Rooms for Mac 5.1.0 or later
• Zoom Rooms Controller for iOS 5.1.0 or later
• Zoom Rooms Controller for Android 5.1.0 or later

Call-outs to multiple devices:

• Zoom Rooms for Windows 5.1.0 or later
• Zoom Rooms for Mac 5.1.0 or later
• Zoom Rooms Controller for iOS 5.1.0 or later
• Zoom Rooms Controller for Android 5.1.0 or later
• Zoom Rooms Controller for Windows 5.1.0 or later
• Subscribed to the H.323/SIP Room Connector add-on
  

How to call SIP/H.323 devices from Zoom Rooms

Contacts in the contacts list, IP addresses, or E.164 numbers can be used to call a SIP/H.323 device.

Using the contacts list

To appear in the Zoom Room controller’s contacts list, the SIP/H.323 device must be added in the Zoom web portal. This requires the Room Connector add-on.

1. Zoom Rooms Controller: Tap Contacts
2. Tap the entry for the SIP/H.323 device you wish to call in the search box.
3. Tap Meet to start a SIP/H.323 meeting.
4. Click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad to enter digits (e.g. meeting ID).
5. Press the keypad to enter numbers.

Using the device’s IP address or E.164 number

1. On the left-side panel, tap Home.
2. Select New Meeting from the list.
3. Then tap Call SIP/H.323.
4. Tap H.323 or SIP, then tap Call, then enter either an IP address or an E.164 number.
5. During the call-out, tap Keypad to enter digits (e.g. meeting ID).
6. Using the keypad, enter numbers.

How to call a SIP/H.323 device while in a Zoom Rooms meeting

The contacts list, the device’s IP address, or the E.164 number can be used to call an SIP/H.323 device.

Using the contacts list

To appear in the Zoom Room controller contacts list, the SIP/H.323 device must be added in the Zoom web portal.

1. While in a meeting, tap Manage Participants, then tap Invite.
2. Select Contacts from the drop-down menu.
3. Search for the SIP/H.323 device you wish to call, then tap on its entry.
4. Click Invite.
5. In order to enter digits (e.g. meeting ID) during the call-out, click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad.
6. Tap numbers to enter them.

Using the device’s IP address or E.164 number

1. While in a meeting, tap Manage Participants, then tap Invite.
2. The SIP/H.323 tab will appear.
3. The IP address must be entered, H.323 or SIP must be selected, then tap Call.
4. During the call-out, you can use the Keypad to enter numbers (e.g. the meeting ID).
5. The keypad is where you enter the numbers.