Skype services are partially blocked on my account
A notice may be sent to you informing you that you have partially blocked Skype services on your account if your Skype account has been suspended or restricted.
Here are some examples of notifications you may receive:
- A restriction has been placed on your account that prevents you from using Skype’s paid features.
- Payment options have been suspended to prevent fraud and keep your account secure.
- Your order cannot be processed.
- The order you placed was unsuccessful
- You have been suspended from using Skype.
- Your account is blocked from using some features.
- Since your payment did not go through, we cannot try again. If you need help, please come back another time.
- Blocking the account.
Please contact Skype Customer Support if you receive any of these notifications.
Frequently Asked Questions
How can I unblock my Skype account?
It is possible to contact Skype Support if your account has been partially blocked. You’ll see an option to contact Skype Support on the next screen after selecting Account & Sign-In. Scroll to the bottom and click next, and you’ll see “cannot access paid services.”
Why does Skype block my account?
If we notice that there has been unusual activity on your account in the past few days, we will temporarily lock your account so that you can be protected from any potentially abusive or fraudulent activity in the future. Please visit Account has been locked for more information about why your account has been locked. Learn more about Protecting your online safety, security, and privacy.
Why I am getting account blocked in Skype?
If Skype notices unusual activity, such as a markedly different use of your Skype Credit or subscription, it may prohibit you from accessing the paid features.
Does deleting Skype account delete messages?
Whenever you delete your Skype account, you will lose your entire chat history and files you shared (and those you shared with others). Conversations, files, and chats from the past will no longer be accessible.
Why can’t I call in Skype?
Choose Microphone or Camera from the Settings gear under Start. Ensure that Skype is turned on under both. To verify the correct device is selected within Skype, restart the program and go to the Skype Audio & Video Settings.
Can you recover deleted Skype account?
Reactivating an account is as simple as signing in using the Skype name/Microsoft account that was closed.
Note accounts marked for closure more than 60 days ago cannot be reopened anymore.
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