Special rate numbers are defined as those prefixes that are charged according to a per-minute rate, regardless of whether or not the user has an assigned calling plan. In many cases, these numbers are split cost/shared cost numbers, which are generally more expensive than the standard number in their country.
Furthermore, certain phone number prefixes have set rates in certain countries, and/or these rates and charges, in addition to the way they are determined (charges per call, charges per minute, etc.) are established by the industry and are outside Zoom’s control. In this case, Zoom charges the customer the Industry Set Rate, and in the Phone System Management, calls that originate from these prefixes will be listed as Industry Set Rates.
How to view your per minute special rate
- Log in to the Zoom web portal by entering your username and password.
- Click on Account Management from the left-hand navigation bar, then Billing from the right.
- You can see or edit your Zoom Phone plan’s countries and regions by clicking on the view/edit button.
Blue arrows appear in the far-right column for countries or regions with special rates. - See your special rate by clicking the blue arrow (Special column).
How to view calls being charged at a special rate or industry-set rate
The best way to find out if special rates are being applied to your calls is to check the following:
- Zoom’s web portal can be accessed by logging in.
- Select Phone System Management from the navigation menu and then Logs from the drop-down list.
- Select the Show charged calls only option from the drop-down list.
If you hover over the question mark under the charge column, you will see the per minute rate. The per minute rate that appears on the Billing tab can be used as a cross reference to this per minute rate.
Special rate prefixes
In order to receive the special rate, the number needs to begin with any of the following prefixes.
| Country | Device Type | Country Code | Code |
| Austria | Special | 43 |
710, 711, 720, 730, 740, 780, 82, 85, 86, 88, 84
|
| Belgium | Special | 32 |
17, 18, 44, 45, 72, 73, 75, 76, 78, 79, 90, 95, 96, 456
|
| Denmark | Special | 45 |
1, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
|
| France | Special | 33 | 8, 9, 10, 50, 510, 511 |
| Germany | Special | 49 | 18, 19, 32, 70, 80, 115, 90 |
| Italy | Special | 39 | 848, 840, 841, 847, 199, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000 |
| Netherlands | Special | 31 | 8, 9, 20807, 202626905 |
| Portugal | Special | 351 | 70 |
| Spain | Special | 34 |
14, 15, 16, 51, 70, 80, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
|
| Sweden | Special | 46 | 900, 939, 944, 10, 75, 77, 74 |
| Switzerland | Special | 41 | 841, 451, 621, 641, 871, 000, 000, 000, 000, 000, 000, 000 |
Industry set-rate prefixes
| Country | Code |
| Argentina | 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 142, 144, 145, 146, 168, 102, 103, 105, 106, 107, 108, 109, 110, 120, 125, 126, 911, 100, 101, 128 |
| Australia | 000, 106, 131444, 132 500, 131 114, 1800 55 1800 |
| Austria | 810, 820, 821, 112, 116 |
| Belgium | 100, 101, 102, 103, 104, 105, 106, 107, 108, 110, 112, 1813, 116000, 26499555, 070245245, 080032123 |
| Brazil | 100, 112, 128, 136, 147, 153, 181, 188, 190, 191, 192, 193, 194, 197, 198, 199, 911, 0300, 0303, 0400 |
| Bulgaria | 116, 700, 112, 166, 160, 150 |
| Chile | 1XX |
| Colombia | 101, 106, 111, 112, 119, 123, 125, 126, 127, 132, 141, 144, 146, 147, 156, 165, 105, 108, 109, 110, 114, 115, 116, 118, 150, 151, 154, 158, 159, 164, 170, 171, 174, 177, 178, 179, 182, 184, 186, 187, 190, 191, 194, 198, 199, 100, 102, 117, 120, 122, 133, 137, 142, 143, 152, 153, 155, 157, 163, 166, 167, 113, 195 |
| Costa Rica | 112, 1000, 1001, 1002, 1010, 1015, 1020, 1022, 1023, 1024, 1026, 1027, 1028, 1040, 1048, 1100, 1105, 1109, 1111, 1113, 1115, 1116, 1117, 1118, 1119, 1121, 1122, 1132, 1133, 1134, 1146, 1147, 1148, 1149, 1155, 1161, 1166, 1169, 1177, 1180, 1187, 1188, 1190, 1191, 1192, 1193, 1199, 1200, 1212, 1221, 1222, 1234, 1255, 1311, 1321, 1322, 1333, 1406, 1414, 1415, 1416, 1421, 1515, 1520, 1550, 1551, 1555, 1693, 1719, 1720, 1722, 1734, 1767, 1900, 1901, 1902, 1903, 1904, 1905, 1906, 1908, 1909, 1910, 1911, 1912, 1919, 1920, 1922-1929, 1930, 1931, 1932, 1933, 1934, 1935, 1936, 1937, 1938, 1939, 1940, 1941, 1942, 1943, 1944, 1945, 1946, 1947, 1948, 1949, 1950, 1951-1954, 1955, 1956, 1965, 1966, 1975, 1988, 1999, 911 |
| Croatia | 195, 1987, 112, 192, 193, 194, 116 |
| Czech Republic | 116, 112, 150, 152, 155, 156, 158, 166 |
| Denmark | 112, 116 |
| Ecuador | 171, 911 |
| Estonia | 116, 112, 1247 |
| Finland | 116, +358 294 1000, 0800 147 111, +358 (0)9 2525 0111, 112, 0800 05005 |
| France | 15, 17, 18, 114, 115, 119, 116000, 191, 196, 197 |
| Germany | 180-1, 180-2, 180-3, 180-4, 180-5, 180-6, 180-7, 137-1, 137-5, 137-2, 137-3, 137-4, 138, 137-6, 137-7, 137-8, 137-9, 110, 112, 115, 118, 999, 116 xx, 118xyz, 19 222 |
| Greece | 108, 197, 116, 11188, 112, 100, 199, 166, 1056 |
| Hong Kong | 999, 112 |
| Hungary | 116, 137000, 13737, 112, 104, 105, 107, 13700, 13777 |
| Ireland | 116, 999, 112 |
| Israel | 104, 106, 100, 101, 102, 118 |
| Italy | 112, 113, 114, 115, 118, 116, 19696, 117, 15xx, 1515, 1518, 1525, 1530 |
| Lithuania | 116, 112, 01 (standalone number), 02 (standalone number), 03 (standalone number) |
| Luxembourg | 112, 113, 116 000, 116 111, 801 |
| Mexico | 051, 088, 911, 089 |
| Netherlands | 112 |
| New Zealand | 105, 0800-16-16-10, 0800-16-16-16, 0800-61-11-16, 0508-828-865, 111, 0800 376 633 |
| Norway | 1412, 110, 112, 113, 116 |
| Panama | 103, 103, 104, 911 |
| Peru | 103, 105, 117, 116, 101, 102, 104, 106, 107, 108, 109, 110, 111, 113, 114, 115, 100, 119, 911, 1800, 180X, 181X, 182X, 183X, 1844 |
| Poland | 984, 985, 986, 987, 989, 991, 992, 993, 994, 995, 997, 998, 999, 112, 996, 116 |
| Portugal | 115, 116, 117, 112, 118, 808242424, 808246024 |
| Romania | 116, 112 |
| Singapore | 999, 995 |
| Slovakia | 116, 112, 150, 155, 158 |
| Slovenia | 112, 113 |
| South Africa | 1020, 17737, 116, 112, 139 |
| Spain | 16, 085, 010, 012, 060, 112, 061, 062, 080, 091, 092 |
| Sweden | 116, 112, |
| Switzerland | 140, 143, 1410, 145, 147, 18, 1600, 161, 162, 163, 1145, 116, 112, 117, 118, 1141, 1145 |
| Turkey | 122, 131, 132, 136, 140, 151, 155, 156, 157, 158, 159, 110, 112, 161, 168, 177 |
| United Kingdom | 080, 116, 100, 112,999, 195 |