SSO Error: “Single Sign On failed. Invalid Status code in Response In Webex”

SSO Error: The single sign-on process failed. A status code of 0 is returned in the response.

Cause: There is a deadline to renew the SAML Metadata Signing Certification associated with the Cisco Webex Control Hub – it expired on June 18, 2018.

In the event that customers do not have the latest version of their certificate on hand, they will receive the following error message when attempting to log in using SAML SSO:

An invalid status code was returned in the response to Single Sign On”

Apps that are affected by this issue include:

• On the Webex app, you can host Cisco Webex meetings

• Webex is a Cisco product

• Using Cisco Webex to make calls

• Services provided by Cisco Care

Solution:

As part of the single sign-on integration in Cisco WebEx Control Hub, you will need to upgrade your certificate if you are using the SAML SSO certificate for Cisco WebEx on the Webex platform.

Frequently Asked Questions

How do I enable SSO in Webex?

In the Webex Administration, log in to your Webex Account and then select Configuration > Common Site Settings > SSO Configuration. Choose SAML 2.0 from the drop-down list of Federation Protocols. A configuration may already have some fields filled in if there is an existing configuration. Please select the link that leads to Site Certificate Manager from the drop-down menu.

Does Webex support SSO?

With a single sign-on (SSO) service, users can log into Webex securely by authenticating to the organization’s common identity provider (IdP) in order to sign in. It is the Webex App that communicates with the Webex Platform Identity Service through the use of the Webex service. During the authentication process, the identity service communicates with the identity provider (IdP) on your behalf.

What is SSO protocol error in Webex?

An error message stating “SSO Protocol error” will appear when a user that does not have a meeting license is added to a WebEx site that has SSO enabled and does not have a meeting license.

How do I update my Webex SSO certificate?

Go to https://admin.webex.com, select Management > Organization Settings > Authentication, and then click the SAML Certificates heading to view the status of the certficate (expired or about to expire) in the table displaying the certificate. In order to renew the certificate, click on Renew certificate. If you want to update the certificate directly, you can do so by going straight to the SSO wizard.

How do I find my Webex meeting code?

Under the Accounts section, you will find the Host access code that you need to enter. You can find this information under the account specifics that you are using. When scheduling your meeting directly through your Webex website, you will receive a separate email with the host confirmation code to allow you to access your meeting.

All images and contents credit goes to help.webex.com