Supported devices for Webex Calling

IP Phones (desk phones)

The following Cisco IP Phones are compatible with Webex Calling and support it:

• Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851, 6861, 6861 Wi-Fi, 6871, 6871 with color display)

• Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861) See the note.

• Cisco IP Phone 8800 Series Multiplatform Phones*

  • Audio phones—8811, 8841, 8851, 8861

  • Video phones—8845, 8865, 8875

In order to convert to MPP, the Cisco IP 7821 and 7861 require a hardware version of V03 or a later version.

In order to convert to MPP on a Cisco IP 7841, the hardware version needs to be V04 or later.

You can locate your version (VID) by looking at the label that is located on the back of the phone.

You can find out the phone model and platform you have by pressing the Applications button and selecting Status > Product Information from the menu that appears. Your phone’s model is displayed in the Model number box.

The software on your Cisco multiplatform device must be at least version 11.2.3MSR1 (Cisco Webex Phone OS).

Connect Cisco Multiplatform devices to the cloud service provided by Cisco Webex.

DECT Phones

Cisco IP DECT 6800 Series with Multiplatform Firmware

• Cisco IP DECT 6823 Handset

• Cisco IP DECT 6825 Handset

• Cisco IP DECT 6825 Handset Ruggedized

• Cisco IP DECT DBS 110 Base Station

• Cisco IP DECT 210 Base-Station

The following deals are applicable for Webex Calling and Wholesale:

• Cisco IP DECT DBS 110 supports Single Cell deployments only with Repeaters.

• Cisco IP DECT DBS 210 supports Single, Dual, and Multi Cell deployments with Repeaters.

Wi-Fi phones

Webex Calling supports these Wi-Fi phones:

• Cisco 840

• Cisco 860

Conference Phones

The Multiplatform Firmware is supported by the following conference phones:

• Cisco IP Conference Phone 7832

• Cisco IP Conference Phone 8832

It is not possible to use the Cisco Unified IP Conference Phone 8831.

Analog Telephone Adapters (ATAs)

• ATA191 Multiplatform

• ATA192 Multiplatform

• VG400 ATA

• VG420 ATA

• AudioCodes MediaPack 1288 and 124E (On the Webex Calling platform, due to the obligatory encryption requirements, the MP-124E only supports 17 ports.)

ATAs allow non-IP devices, such as analog phones, fax machines, and overhead paging systems, to connect to your network and function as Webex Calling devices. These devices can connect to your network through an ATA.

The following phone accessories are compatible with Cisco IP Phones that are equipped with Multiplatform Firmware:

• Cisco Headsets

• Jabra Headsets

• Wall mount kits

• Key Expansion Modules (Cisco IP Phone 6851, 8851, 8861, and 8865)

When placing an order for an expansion module for a multiplatform phone, use the SKUs that are listed below:

• Cisco IP Phone 6851—CP-68KEM-3PCC=

• Cisco IP Phone 8851, 8861, and 8865—CP-8800-A-KEM-3PC=, CP-8800-V-KEM=, CP-8800-A-KEM=

• Cisco IP Phone 8851, 8861, and 8865—CP-8800-V-KEM-3PC=, CP-8800-V-KEM=, CP-8800-A-KEM=

Key Expansion Module Limitations

Both an audio recording (version A) and a video recording (version V) On compatible devices, Key Expansion Modules can be used interchangeably; however, there are some restrictions on their use.

• Monitoring line overflow and manual long-press speed-dial assignment are two of the possible uses for key extension modules when they are attached to multiplatform phones. 
• The only kind of background images that are supported by key expansion modules that are attached to multiplatform phones are the default ones. 
• Key assignment is not possible because Webex Calling makes use of key expansion modules as an overflow solution. The line status will overflow to the key expansion module if an administrator assigns more monitored lines than the phone is able to handle. For further information, click here.

The Webex Calling Platform is compatible with the Room, Desk, and Board devices listed in the following section. Some of these devices allow native SIP registration, which will be defined further down in this section. The Webex Calling features that are outlined in the Webex Calling Feature handle Matrix are supported by the devices that are able to handle native SIP registration.

For more information about these devices, go here.

• Cisco DX70

• Cisco Webex DX80

• Cisco Webex Desk Pro-supports native SIP registration to the Webex Calling platform

• Cisco Webex Board 55-supports native SIP registration to the Webex Calling platform

• Cisco Webex Board 55S-supports native SIP registration to the Webex Calling platform

• Cisco Webex Board 70-supports native SIP registration to the Webex Calling platform

• Cisco Webex Board 70S-supports native SIP registration to the Webex Calling platform

• Cisco Webex Board 85-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room 55-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room 55 Dual-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room 70-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room 70G2-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Kit-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Kit Mini-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Kit Plus-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Kit Plus Precision 60-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Kit Pro-supports native SIP registration to the Webex Calling platform

• Cisco Webex Room Phone

• Cisco TelePresence SX10 Quick Set

• Cisco TelePresence SX20 Quick Set

• Cisco TelePresence SX80 Codec

• Cisco TelePresence MX200 G2

• Cisco TelePresence MX300 G2

• Cisco TelePresence MX700

• Cisco TelePresence MX800

• Cisco Webex Share

• Cisco Webex Desk-supports native SIP registration to the Webex Calling platform

• Cisco Webex Desk Mini-supports native SIP registration to the Webex Calling platform

• Cisco Webex Desk Hub-supports native SIP registration to the Webex Calling platform

• CD-DSKCAM-C-WW (Cisco Desk Camera 4K, Carbon Black) – does not support SIP registration.

  SPARK-BOARD55-K9 (Cisco Spark Board 55) JC-supports native SIP registration to the Webex Calling platform

  SPARK-BOARD55 (Cisco Spark Board 55 – unit) JC-supports native SIP registration to the Webex Calling platform

  CS-BAR-T-K9 (Cisco Room Bar w/Table Stand Navigator)-supports native SIP registration to the Webex Calling platform

  CP-DX70-W-K9= (Cisco DX70 – GPL (for registration to VCS, UCM)) JC-supports native SIP registration to the Webex Calling platform

  CS-CODEC-PLUS-K9 (Cisco Webex Codec Plus-supports native SIP registration to the Webex Calling platform.

  CS-CODEC-PRO-K9 (CS Codec Pro – stand alone)-supports native SIP registration to the Webex Calling platform.

  CS-KIT-S-UNIT+ (Spark Room Kit unit) JC-supports native SIP registration to the Webex Calling platform

In order to activate your Desk, Room, or Board device on Cisco Webex, the device in question must run software version CE8.3.4 or later for Room OS. This need varies based on the type of device being used.

In order to operate the SX20, a TRC6 remote control is necessary. There is no support for the TRC5.

IP Phones (desk phones)

The Yealink Phones listed below are compatible with Webex Calling.

• T3 Series Phone: T33G

• T4 Series Phone: T41S, T42S, T43U, T46U, T46S, T48S, T48U

• T5 Series Phone: T53W, T54W, T57W, T58A/T58V, EXP 40/50

the items listed below Poly Phones are compatible with Webex Calling.

• VVX 101, VVX 150

• VVX 201, VVX 250

• VVX 301, VVX 311, VVX 350

• VVX401, VVX 411, VVX 450

• VVX 501

• VVX 601

Conference Phones

the things that are listed below Yea Link Conference Phones can connect to Webex Calling just like other phones do.

• CP920, CP960

The following Poly Conference Phones are able to make and receive calls over Webex.

• TRIO Series: 8300, 8500, 8800

Customer-Managed

Door Phones/Intercoms, Speakers, and Pagers

Algo Supported Models

IP Speakers & Horns

• 8180 (G2), 8186, 8188, 8189, 8190 & 8190S, 8196, 8198

IP Pager Adapter

• 8301, 8373

IP Strobe Lights

• 8128 (G2), 8138

IP Doorphones/Intercoms

• 8028 (G2), 8063, 8201, 8300

IP Controllers

• 8300

Singlewire/Informacast Supported Models

• Singlewire Fusion

  CyberData’s Webex Calling Solution Endpoints

2N Supported Models

• IP Style, IP Verso, IP Force, IP Solo, IP Base, IP Safety (Audio), SIP Speaker, SIP Speaker Horn, IP Indoor Contact, IP Indoor View, IP Indoor Talk

Grand stream Supported Models

• GDS3710, GDS3705, GSC3510, GSC3505, GSC3615, GSC3610, GSC3629

CyberData devices