Teams meetings and calls keep dropping In Microsoft Teams

If you are experiencing multiple dropped calls or if you are getting disconnected from a Teams meeting because of various reasons such as when calls drop or when you connect and are getting disconnected from Team meetings in the middle of them, then you can try one of the following things.

  1. Upon selecting your profile picture from the upper right corner of the Team window, you will be prompted to choose Sign out from the list of options that appears once you select your profile picture from the upper right corner of the window. You will need to re-open Teams once the program closes, then enter your email address and password in it and sign in again.
  2. Reinstall Teams on your device after uninstalling it from your device.
  3. When logging in to Teams, you may need to turn your VPN off and then on again if you’re using one.
  4. Please make sure that the web version of the Teams program is installed if you are using the desktop or mobile app for Teams:
  5. The WiFi modem needs to be restarted.
  6. If there are any known issues regarding the service, you can check the official Microsoft Twitter account: for updates:


Frequently Asked Questions


Usually, the cause of this problem has to do with a lack of connectivity or bandwidth either in the area where you live or in the house in which you live. There is a considerable amount of resource usage in Teams, so if you want to ensure optimal connectivity, it is imperative that you close all other programs and tabs on your device while Teams is running.
Microsoft Teams collects cache data in the background, akin to all other apps on Windows, for the purpose of storing cache data. Having a Teams channel and a conversation open at the same time makes it easier to interact with people. The app might crash if there is a corruption in the cache data in Microsoft Teams for Windows. The Microsoft Teams cache needs to be cleared, so this is what you need to do.
MS Teams will be able to resolve issues if you restart the application if you are experiencing a glitch in the application. I would recommend you to try these solutions if you are continuously experiencing glitches in Microsoft Teams, but it should only be beneficial if you are experiencing them continuously. There are many cases where clearing the cache of the application is sufficient for the problem to be resolved.
Using an Android device, how can you clear the cache of Microsoft Teams?
  1. Tap Storage and then Apps from the Settings app, then tap on the Apps tab.
  2. Tap the Teams app from the list of apps on the left hand side of the screen.
  3. Choose the option that says Clear cache from the drop-down menu.
No, there isn’t a log that keeps track of which people have been kicked out of meetings or who have been muted. A presentation, an administrator, or even a support representative from Microsoft is not able to see the log. There is a possibility that Microsoft has some sort of log stored somewhere, but I am not certain whether they will be able to access it or share it with others.