In the following paragraphs you will find the terms and conditions that govern the use of our VoIP endpoint firmware management and rollout service. Having carefully read them, please proceed.
- As Zoom Phone does not hold responsibility for any malfunctions or potential issues caused by end user firmware customizations or without following Zoom Phone VoIP endpoint firmware management rules and protocols, we are not responsible in any way.
- End users who use custom firmware (s) will not receive support from Zoom Phone support or engineering.
- To support the new firmware management, Zoom Phone’s auto-pull policy will be applied. The automatic upgrades will take place during non-working hours to ensure minimum disruption and maximum resilience.
- You may use the most recent certified firmware version or stay with the most recent firmware version. When this occurs, Zoom Phone Support will be able to assist you with the following:
A. Reviewing syslogs and debug logs;
B. Reviewing PCAP files;
C. Checking the root configuration.
- It is important to note, however, that Zoom Phone does not ensure that any problems encountered on or as a result of the previous version of Zoom Phone will be fixed.
- If Zoom Phone detects that the current deployed version has issues/bugs relating to security vulnerabilities or impacting the basic functions of calls, then the end-user has acknowledged and agreed that Zoom Phone must enforce the firmware upgrade.
- In general, the timing and scope of firmware upgrades are highly variable, which includes, for example, new features, minor bug fixes, as well as major bug fixes. In this regard, Zoom Phone does not have a fixed time frame or set schedule for when it releases new firmware updates.
- Every time Zoom Phone releases a new firmware build or if there are any urgent security fixes that need to be addressed, they will send an official release note to all end users via email. A list of all the release notes along with links can also be found on the Zoom Phone’s support site.