The iPhone iPad Join Link is Missing from Email Invitations in webex
Only for site administrators
Email invitations do not include a join link for iPhones and iPads.
The email invitation does not include a link for joining a meeting via iPhone.
In my email invitation, I cannot locate the link to join the meeting using an iPhone.
Cause:
The following reasons may be responsible for this:
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There may have been a custom email template on the website.
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Site administration does not allow joining via iPhone.
Solution:
Only for site administrators
Your email templates can be edited by following the steps below:
Site Administration
The Site Administrator is responsible for managing the Webex site.
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You can access your Site Administration page by logging in. (Example: https://SITENAME.webex.com/admin.php)
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Configuration > Email > Email Templates can be found in the left panel.
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Choose Webex Meeting from the drop-down menu for Existing Email Templates.
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You can edit a template by clicking its name.
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Your email template should include the following variables:
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If the variable is %iPhoneJoinMeetingDesc%, make sure to capitalize and include the percent sign (%).
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Confirm your changes by clicking the Save button.
You can confirm iPhone support by following the steps below:
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Click on Site Administration to access your account. (For example: https://SITENAME.Webex.com/admin.php)
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Go to Configuration > Common Site Settings > Options in the left panel.
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Check the Web access and iOS boxes under the Mobile Support section.
Control Hub
For Webex site managed by Control Hub.
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The first thing you need to do is log into your Control Hub account. (Administration.WebEx.com).
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Select Meeting under Services on the left panel.
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Choose Configure Site from the sliding pop-up that appears when you click on Site Name.
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From the Common Settings menu, select Email Templates.
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The Webex meeting template can be chosen from the existing email template drop-down menu.
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You can edit a template by clicking its name.
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Your email template should include the following variables:
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If the variable is %iPhoneJoinMeetingDesc%, make sure to capitalize and include the percent sign (%).
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Confirm your changes by clicking the Save button.
Follow the steps below to confirm if iPhone support is enabled:
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Go to the Control Hub page and log in. (http://admin.webex.com/)
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Select Meeting from the left-hand panel.
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In the Common Settings section, click Site Options.
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Ensure the Web access and iOS boxes are ticked in the Mobile Support section after scrolling down to the bottom of the page.