Troubleshoot Audio Issues In Your Cisco Headset 520 Series or Cisco Headset 530 Series in Webex
If you are experiencing issues with the audio quality on your wired Cisco Headset models, try following these steps.
Problem
There is some kind of sound emanating from the headphones, but it is choppy and distorted with a lot of static.
Solution
- When utilizing the Cisco Headset 521, 522, 531, or 532:
- Remove the cable that connects your headset to the phone. Disconnect and reconnect the headset.
- Make sure the call source you’re using is connected properly.
Both the Cisco Headset 520 Series and the Cisco Headset 530 Series Do Not Produce Any Sound
Problem
Your Cisco Headset 520 Series or Cisco Headset 530 Series is producing very little to no audible output at all.
Solution
Make sure the volume on your headset is turned up. To adjust the volume, you will need to use the volume controls that are located on your inline controller or wireless headset.
Check that your device’s audio output is set to Cisco Headset and make any necessary adjustments.
When using a Cisco IP Phone that is linked to Cisco Unified Communications Manager, perform the following steps: After pressing Applications, choose Accessories from the menu that appears.
- When using the Multiplatform Phone firmware on a Cisco IP Phone, do the following: The Accessories menu may be found by pressing Applications and then selecting Status.
- To access your audio settings in Cisco Jabber, go to the Menu > Options > Audio.
- Click on your profile image within Cisco Webex, and then pick Settings > Audio > Cisco Headset from the drop-down menu.
- Choose Cisco Headset from the drop-down menu labeled Select Audio Connection when you’re in Cisco Webex Meetings.
Put an end to any additional calling soft clients.