Troubleshoot Audio Issues on Your Cisco Headset 560 Series in webex
For those of you who are experiencing audio problems with your Cisco Headset 560 Series, check out these solutions.
You Hear Garbled or Inconsistent Sound in Your Wireless Headset
Problem
As soon as the headset is plugged in, sound is heard, but it is intermittent or full of static.
Solution
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If your headset isn’t working, then test the device to see if there is a problem with it or if it is with your headset.
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Your call device might be having problems with the audio source or headset, so try using a different one.
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Make a call using the handset on your Cisco IP Telephone by pressing the appropriate button.
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As a last resort, if you decide that the poor audio quality is caused by your headset, you may want to try these steps.
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Ensure that both your headset and the device you use to make calls are up-to-date with their firmware versions.
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The headset cables should be unplugged and plugged back in again.
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Hold down the Call button for 4 seconds in order to turn off the headset. Press and hold the button for 4 seconds in order to turn it off. The headset needs to be placed on top of the base so that the headset can be paired with the device.
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Be careful not to receive interference from other DECT sources that will interfere with the performance of your base. In order for your headset base to function optimally, try to keep it at least 3 feet (1 meter) away from a Cisco headset base that is at least 3 feet (1 meter) away from your own.
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Ensure that your headset does not get too far from its base when you are wearing it.
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You Can’t Hear Sound Through Your Wireless Headset
Problem
Your wireless headset is not producing much sound or is not producing any sound at all.
Solution
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Make sure that your headset’s volume level is set correctly.
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It is important that you ensure your device is set up with Cisco Headset as the audio output type.
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A Cisco IP Phone connected to Cisco Unified Communications Manager can be accessed by pressing the Applications icon and selecting Accessories from the drop-down menu.
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You can access Cisco IP Phones with Multiplatform firmware by pressing Applications and then selecting Status > Accessories on the phone’s menu.
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On Cisco Jabber: Go to Menu > Options > Audio and click on it.
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In Cisco Webex: You can select Settings > Audio > Cisco Headset from the dropdown menu when you click on your profile picture.
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In Cisco Webex Meetings: If you are using a Cisco Headset, you want to select it from the drop-down list under Select Audio Connection.
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You will need to plug the headset base into a power source to ensure that you get power from it. Without its base, the headset will not be able to function.
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All other soft clients that are used for calling should be closed.
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Ensure you have paired your wireless headset with its base before you begin using it. You can pair the headset with the base by placing it into the base and inserting the headset into it. In order to use the headset properly, you need to make sure it is seated properly. As soon as the headset and base are connected, they will automatically sync up.
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Make sure that the headset base is correctly attached to the desired call device and that it is working properly.
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It is very important that you select your desired call source when using your headset with a multibase.
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Your wireless headset’s battery level should be checked at all times.