Troubleshoot device features for Teams on the web
On your device, you may notice that an app doesn’t work with the following features while using Teams in a browser:
- Camera
- Microphone
- Speaker
- Location
Allowing Teams and your browser to access these device features is one common fix.
Important: If you don’t want to lose any changes in the app, save them before you begin.
Allow the app to access your device features
- According to where you are using Teams, do one of the following:
- You can view app permissions by selecting Tab options and then App permissions.
- When prompted, choose App permissions if a dialog asks for device features.
- Activate the relevant device features in the dialog box. When the app wants to use your camera, toggle Media on.
- Apply the changes by closing the dialog and selecting Refresh now.
Allow the browser to access your device features
Allow the app to access your camera or other relevant features of your device. Each browser has its own method for doing this.
Frequently Asked Questions
How do I troubleshoot Microsoft Teams?
You can fix the issue by selecting the channel that has the error in Microsoft Teams.
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Microsoft Teams error troubleshooting
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Microsoft Teams error troubleshooting
- Select Admin from the list of apps.
- Then select Services & add-ins from the menu.
- Enable External Apps in Microsoft Teams.
- Microsoft Teams should be set to allow external apps.
How do I get to device settings on a team?
Manage your device settings
- You can access Settings and more by logging into Teams on your desktop.
- Then select Devices from the Settings menu.
- As a result of the change you make to Devices, you are able to change the following: Audio devices – by choosing your primary audio device, Speakers, as well as Microphones, from their dropdown menus.
Why my device is not compatible with Microsoft Teams?
This iPad does not support Microsoft Team. It is necessary to run iOS 11.0 or later on your iPad in order to install Microsoft Teams. You won’t be able to install and run Teams on an older iPad model that doesn’t support iOS 11. In the case of 4th generation iPads, iOS 9 is the only version that can be run.
How do I troubleshoot Microsoft?
Troubleshooting can be found under Start > Settings > Update & Security > Troubleshoot, or by selecting Find troubleshooters at the end of this topic. Run the troubleshooter after selecting the type of troubleshooting you want to do. If any questions are displayed on the screen, allow the troubleshooter to run.
How do I change the settings on my Teams web app?
Please note: You can change your device settings before, during or after a call.
- To access the Settings and more option, open the Microsoft Teams app on your desktop. Located at the top of the right-hand corner.
- Go to Settings.
- Choose Devices from the drop-down menu. section.
- Changes can be made from Devices:
How can I see what devices are connected to my team?
Click Analytics & reports > Usage reports on the left navigation menu in the Microsoft Teams admin center. Select Teams device usage under Report on the View reports tab.
What is the key difference between the web and desktop versions of the Teams app?
It’s important to note that there are many differences between a browser-based app and a desktop app. It is much easier to find Microsoft Teams within a desktop application than in a browser tab when you are looking for it on your device.