If your Bang & Olufsen Cisco 980 is giving you problems, try these steps.
For Bang & Olufsen Cisco 980 problems, try these solutions first.
Charge your headset fully before using it. Check out the Charging section for more information.
Ensure that your headset is turned on.
Connect only one Bluetooth® device at a time.
Use your call device or headset to increase the volume.
If you are having problemswith the headset, try using the Cisco Headset USB HD Adapter. It has been reported that some of the older Bluetooth® devices are not able to connect to the Bluetooth 5.1 to problems with sound quality and call clarity. A USB adapter enables you to connect the device to a computer or any other USB-enabled device in order to experience a high-quality wireless experience.
Install the Bang & Olufsen mobile app on your smartphone or tablet and make sure to run the latest software updates available on your device. Using the Bang & Olufsen app, you can customize the look and feel of your headset.
If you want to improve your call quality, you should move your headset closer to the device you want to use forstay clear of any potential sources of radio interference.
In order to ensure that your Bluetooth drivers are up to date, make sure that your Windows or Mac device is using Bluetooth.
Unless one of those solutions works for you, you can open a case with the TAC for more assistance if none of those work. A one-year hardware warranty is included with each Bang & Olufsen Cisco 980 headset. Click the Open New Case button on the TAC website, https://www.cisco.com/c/en/us/support/index.html, and you will be able to open a case with the TAC.
If you are opening acase for a headset, it is recommended that you have your headset serial number or the original sales order at hand.
Update your headset
There are several types of firmware updates available for headsets that allow you to enhance your audio experience or add new features. It is recommended that you always update the headset software whenever possible by installing the latest version of the headset software. If there is new software available for your Bang & Olufsen device, you will be notified via the Bang & Olufsen mobile app.
Please refer to the release notes attached to the Bang & Olufsen Cisco 980 to find out more about the latest firmware release.
- On the Bang & Olufsen app, select the headset that you would like to use.
- You can access settings by tapping on the Settings icon that is located at the top of the screen.
- Using the Product Settings menu, select Software > Software Update.
For the headset to update, it usually takes between five and ten minutes. Your update is estimated to take a certain amount of time to complete on the screen.
Factory reset your headset
When you reset the headset’s settings to their default settings, all Bluetooth® connections will be erased, as well as all headset settings will be reset to their default values.
There is also the possibility of erasing the USB HD Adapter connection by performing a factory reset. For more information on how to pair your headset to the USB HD Adapter, please see Pair the USB HD Adapter to Your Headset.
A factory reset can be initiated in one of the following ways:
To turn off the headphones, press and hold the Power button for eight seconds on the right ear cup.
Tap the Settings > Product settings > Troubleshoot > Factory reset button in the Bang & Olufsen app in order to perform a factory reset.
When the reset isthe LED above the button.
In order to pair your Bang & Olufsen headset with the Bang & Olufsen app after a factory reset, you need to completely close and reopen the Bang & Olufsen app.
Clean your headset
When cleaning your headset, you should use a clean lint-free cloth and wipe the ear pads, microphone, as well as the base of thecloth. The headset should not be directly exposed to liquids or powders, as they can damage it. Liquids and powders can damage the components of a headset in the same way that they can dama er non-weatherproof electronics, causing failures and voiding the manufacturer’s warranty on the headset.