Troubleshooting log for Linux in zoom app

The Support team may ask you to install Zoom’s special troubleshooting package after you report an issue through the desktop client, in order to collect more information about the issue and help Zoom engineers investigate it. These files need to be sent to your Zoom support agent once you recreate the issue. Zoom support or engineering are not granted access to your computer during troubleshooting. Instead, the troubleshooting version gathers more information about your specific issue.

• The Support team has provided a link to download the install package.
• Install the package as needed. For most versions, you can install from the Software Center. Refer to the installation instructions for different file types and Linux variants.
• Run the same test case on the new Linux client to duplicate the issue.
• Close the meeting.
• Open your terminal and navigate to the Log folder by inputting:

  cd ~/.zoom

 

• Compress the log folder. Run the following command in terminal to compress the log files on Linux (in this case Ubuntu 14.04):

• tar -cvvf logs.tar logs

 

• You may want to move the newly compressed file in order to send us the files more conveniently. To move the newly compressed log folder to the Documents folder, run the following terminal command:

• mv logs.tar /home/[Your Name]/Documents

• Alternatively, you can upload the log to Dropbox/Google Drive and include the link in your support ticket.
• Reinstall Zoom from the Downloads page after you have sent the logs and uninstall the troubleshooting version.