Troubleshooting problems signing into Skype

It is important that you ensure you are using the most recent version of Skype, that the requirements for running Skype are met on your computer, and that you have the latest software updates and hardware drivers installed on your computer if you are having difficulty signing in. Most of the time, this will solve the problem of not being able to sign in.

What might cause this?

• What should I do if I have forgotten my Skype username or password?

• There is a possibility that my Skype account has been compromised or locked

• I am actually an adult, not a child. I was born on the wrong day

• It is no longer possible to sign in with Facebook

• It is recommended that you check the version of Skype you are using, (older unsupported versions do not allow you to sign in).

• You have signed up, but you do not have any credit or contact information

• If you want to make sure Skype Services are working properly, you should check the Skype Status.

If you have multiple accounts (and don’t even know it), you might have multiple sign in names and passwords that are preventing you from signing in. 
If you are having trouble logging into your Skype account, you may need to follow these steps:

1. Do you have more than one Skype account? 

   • In addition to Microsoft products and services such as Xbox, OneDrive, or Outlook.com, do you use an email address to sign in when you use other Microsoft products and services? There is a possibility that you might be logged into Skype with a different Microsoft account if you recently signed into one of these other services.

   • How many devices do you use Skype on, including a desktop computer, your phone, and your tablet? Depending on the device you are using, it may be possible that you are logged in to a different account.

2. Try accessing your Skype account from another device that you might already be signed in to, like your desktop computer, a mobile device, or Xbox. 
   By following the steps in this article you will be able to find the Skype name of the account you are signed in with even if you cannot access the correct Skype account from other devices. This article explains how to find the Skype name of the account you are signed into.

3. Sign out of Skype, and then sign back in.
   When you try to sign in, you have to make sure you are using the correct account to sign in, either your email address, your phone number, or your Skype account information.

Still need help?
There is a huge amount of information on the Skype Community, where there are over three million people waiting to help you if you have tried all of the above, but are still having problems logging in to Skype.

Frequently Asked Questions

 

How do I troubleshoot Skype problems?

You may want to check the following things:

• There is a need for you to grant Skype access to your microphone and camera on your desktop so it can communicate with you.

• If you have a microphone or speakers, or headphones, check them.

• Take a look at your camera.

• If you would like to test out Skype, you can do so for free.

• Have you ever heard your own voice echoed back to you?

• Make sure your audio is working properly.

• Visit the website of the manufacturer to find out more information.

Is there any problem with Skype today?

There is no problem with Skype.com at the moment and we are able to access it. Below you will find a list of local outages that need to be reported… It can be seen in the graph above that a service status check was made for Skype.com over the past ten automatic checks. Response time is displayed by a blue bar, with a smaller bar indicating a better response time.

How do I log into my Skype account?

It is possible to create an account with Skype or Microsoft if you already have one:

Click or tap on the Skype name, email address or phone number to open Skype. Enter your Skype name or email address, as well as your phone number, and click the Sign in button. Click on the arrow to proceed after you have entered your password. The Skype sign-in process has now been completed and you are logged in.

How do I recover my Skype account?

You will be directed to a page where you can sign in to Skype.

The user name or password I used to access Skype has been lost or forgotten

• The account recovery form can be found on the account recovery page.

• If you are interested, we will ask you for your email address, phone number, Skype name, and an additional email address that we can contact you at if needed.

• The information you provide will be verified as soon as the form has been submitted. It may take up to 24 hours for this to happen.

Can I see if someone is logged into my Skype account?

Skype users are not able to check their login history on Skype because there is no option for them to do that. The following FAQs article can provide you with some information about what to do if you think someone has accessed your account. Thank you for taking the time to read this information. I hope it was helpful.

All images and contents credit goes to supportskype.com