You can find out what’s wrong with your subscription by looking at the table below. It shows what’s wrong with your subscription and how to fix it:
| Problem | Resolution |
|---|---|
| My phone keeps telling me "You just tried to call a number" when I try to make a call when I try to make a call | Check the number you’re calling. If you are entering a phone number, you should make sure you have entered it properly. Ensure you select the country you want to call from the drop-down list or enter the country code followed by a "+" at the beginning of the call. |
| I am receiving a message stating that "Your subscription does not cover this number" when I try to place a call. | Do you have more than one Skype account? The subscription shouldn't have been purchased using a different account, and you should ensure you are the one who is signed into the correct account. When you sign in to your account, you will find a section called Account details at the bottom of the page where you can select Purchase history. From here, you can also check the following things: Note: On an iPhone or iPad, if you do not see the Account details section on the left side of the screen, it may be necessary to clear your history and cookies on the device and sign in again. Is your subscription active? Here you will find a list of all the subscriptions that are active on your account. For help with the status of other orders in your purchase history, refer to this page if you find a subscription in your purchase history that does not have the status Delivered. Is the number you're calling covered by your subscription? To find out what is included in your subscription, select the name of the subscription. Is your subscription in need of a change or cancellation? Have you used up all your minutes? It is possible to continue making calls if your Skype credits run out, but to do so, you will need to purchase some Skype Credit or purchase another subscription. |
| The message that I receive when trying to make a call says "Account blocked" when I try to make a call | If there are any payment problems with your account, we may temporarily suspend your account, which means that you will not be able to use the paid services provided. |
| There was a mistake in my purchase of the subscription. If I want to change it, can I do so? | Skype Credit subscriptions cannot be changed or switched to another subscription type. You can, however, re-subscribe at any time and purchase as many subscriptions as you like as long as you do not have an existing subscription. |
| The subscription I purchased didn't come with a confirmation email, so I'm wondering if I should cancel it. | If you did not receive a confirmation email for your subscription, please do not worry - it will appear in your account as a delivered order when you log into your account. In order to view the active subscriptions in your account, sign in to your account and click Purchase history at the bottom of the page in the Account details section on the bottom of the page. Note: It may be necessary for you to clear the history and cookies on your iPhone or iPad if you are unable to find the product you are trying to buy. However, you can do this by signing in again. |
| What is the reason for charging me for a free trial that was supposed to be free? | In order to verify your identity and to confirm that the payment method you are using is valid, Skype authorizes a small charge to your credit card or PayPal account when you sign up for a free trial. Do not worry - this amount will not be charged to you. As soon as your payment method has been validated, this charge will appear on your bank statement as a pending transaction and your bank statement will show that the charge has been canceled. |
| The subscription to your service did not renew for me since I live in India. | A new regulation that will take effect on October 1, 2021 may result in your automatic payment failing if you live in India. |
Frequently Asked Questions
How do I manage Skype subscriptions?
In the Skype profile page, go to the Subscriptions tab and select Manage to change the subscription you want to change. It is from this page that you can view or change your subscriptions, purchases, and payment methods.
Why is my Skype payment not working?
The likelihood is that if you are using Skype Credit to pay for a product and it fails to complete your payment, then you may not have enough Skype Credit to cover the cost of the purchase. In your profile, or in your account, you can see the amount of Skype Credit you have left
How do I check my subscriptions on Skype?
You will need to sign in to your account. You can view your active subscriptions by clicking the Purchase history link at the bottom of the Account details section.
How do I activate my Skype subscription?
Activate Skype minutes with this video
- At Office.com/myaccount, you will be able to log in using your Microsoft account.
- You can activate your Skype minutes by selecting Activate your Skype minutes.
- Click on the Activate button.
How can I update my Skype?
How to Update Skype on Android
- You will be able to access the Google Play Store once you open it.
- From the menu on the left of the screen, select More (hamburger) and follow the instructions.
- Choose the app or game that you want to use.
- It is recommended that you select Updates. It is likely that you will see an update in this list if Skype has released an update. …
- Click on the Update button.
Why is my Skype not working properly?
If you need additional assistance, you can also try the following steps: Make sure that your device has an internet connection with the required bandwidth, and that the internet connection is working. Make sure that you have the most recent version of Skype installed on your computer. In order to make sure Skype is not being blocked by your security software or firewall settings, be sure to check their settings.
All images and contents credit goes to supportskype.com