Problems with the control of Webex file sharing can be resolved by troubleshooting it.
If I encounter a problem with download or preview restrictions, how should I troubleshoot it?
In a Webex room, there is a problem where users are unable to download files that have been shared.
Webex Administrators Only
To Troubleshoot this issue:
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The Cisco Webex Control Hub must be configured with the File Sharing Control options in order to work properly. Please refer to the following article for help: Prevent People from Sharing Files with You
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Upon verification of the above, please fill out the Webex app’s feedback form as soon as possible after it has been verified. Here is where you can get help: Help Us Improve the Webex App if you need it
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In order to contact Webex Customer Service or Technical Support, see WBX162 – How Do I Get in Touch with Webex Customer Support?