During a meeting, you may experience video or camera problems, but there is quick fix that can help. In most cases, Zoom video conferencing problems are caused by settings on the device, conflicts with competing applications, or a faulty system. You will find this guide useful when you are experiencing issues with video or camera during Zoom Meetings. It will walk you through what to do.
Prerequisites for diagnosing Zoom video crashes
- Zoom desktop client
- Zoom mobile app
Make sure that you have selected the correct camera and adjust the video settings if you have not already done so.
How to troubleshoot video and camera problems on desktop or mobile
Troubleshooting tips for Windows
- The computer should be closed and all other programs that are using the camera should be turned off or closed. For example, you can install preinstalled camera applications, use video conferencing software that uses your camera, or even access websites using your camera.
- Simply restart the computer.
- Install the most recent version of our Zoom client from our Download Center, and then uninstall the old one and reinstall the new one.
- Visit the support and download page for your device to download the latest camera driver:
- Sony (PC) (Webcams)
Zoom may be blocked from using the camera in Windows 10 due to a privacy feature, so make sure to look into this and find out how to allow Zoom to access your camera.
Troubleshooting tips for macOS
- It is important to ensure that any other software that uses the camera is not using it or is closed. You may be able to use your camera with preinstalled applications like Photo Booth and FaceTime, as well as websites that utilize your camera.
- Click on the Start button.
- Try checking a Mac app, such as Photo Booth or Facetime, if Zoom still crashes or doesn’t respond after a restart.
- Try uninstalling and reinstalling the Zoom client from our Download Center if it works elsewhere.
- Contact Apple support if it doesn’t work for any application.
You can check your operating system permissions to see if Zoom has access to the camera if you are running Mac OS 10.14 Mojave and are still having issues accessing the camera.
Troubleshooting tips for Linux
- All other programs that use the camera should be closed or made inactive to ensure that the camera is not used by any of them. In this case, you may want to consider installing a camera app, video conferencing software, or a website which uses the camera function of your system.
- Start your computer again.
- We recommend that you reinstall the Zoom client if it still does not work after restarting the computer, and uninstall Zoom and reinstall it from the Zoom Download Center.
How to troubleshoot video and camera problems on mobile
Troubleshooting tips for Android devices
- Video can be started by tapping it.
- The camera can be switched from the front camera to the back camera by tapping the Switch Camera button.
- Make sure that the camera is not already being used by any other application.
- Open the most recently opened application. Depending on your device, you will have to do this differently. Depending on your device, you may be able to hold down the home button, while others might work with the Recent Apps key.
- If you see any apps that are using your camera, swipe right to close them.
- Allow Zoom access to your camera.
- Tap the settings icon.
- Then tap Applications.
- Select Zoom.
- Select Permissions.
- To change the permission from Deny to Allow, tap the option if the permission to take pictures and videos is not listed.
Note: Depending on your device, your Android settings might differ from the instructions below.
- Disable and re-enable Zoom.
- Go to device settings.
- Select Applications.
- Click Zoom.
- Click Uninstall.
- Click Uninstall again.
- Go to the Play Store.
- Type Zoom Cloud Meetings into the search box.
- Click Install.
- Restart your smartphone.
Troubleshooting Tips for iOS devices
- By tapping on the Start Video button, you should be able to start your video.
- To switch between the front and back cameras, you will have to tap the camera icon at the top of the screen.
- Make sure the camera is not in use by other apps.
- To see what apps are open, make sure you double-tap the home button.
- If you see an app that is using the camera, swipe up.
- Zoom should now have access to the camera.
- Tap the Settings icon in the top left corner.
- Then tap Privacy.
- Select Camera from the list.
- Then make sure Zoom access is enabled (green).
- Now restart your Apple device.
- Uninstall, then reinstall the Zoom app.
- Press and hold the Zoom app icon on your phone for a few seconds until the icon begins to move and the X appears.
- Tap on the X.
- Once you have confirmed your wish to delete the Zoom app, tap Delete.
- Go to your App store and open it.
- Enter “Zoom” in the search bar.
- You can now download Zoom Cloud Meetings by tapping on the cloud icon.
- Once the download is complete, Zoom will appear as an app in your device.
- In other apps, such as the Camera app in the iOS app store, check if the camera works.
- Alternatively, you can contact Zoom support if the camera works in other apps.
- You can also contact Apple support if the camera does not appear in any apps.
It is suggested that if you continue to experience issues with your camera, you either need to update your Zoom software from the Zoom Support Center or download the latest version from our Download Center.