Turn on recording transcripts in Webex Meetings, Webex Webinars, and Webex Events (classic)
Recording Transcripts
In order to transcribe conferences, webinars, or other events, they first need to be recorded.
The default setting enables the automatic transcription of the audio for any and all events, meetings, and webinars that are being recorded. If it has been turned off, you have the option of turning it back on, or you can select which users will have access to it.
During playback of the recording, the transcripts will show. The transcript allows users to search for specific text in order to verify what was said and when it was uttered.
Only the English audio may be transcribed using the transcripts, and they are only available in the English language.
When the recording is finished, the time it takes to prepare the transcript is roughly equal to twice the amount of time that was spent in the meeting.
If a transcript is available, it will be displayed to the side of the recording when it is played.
Turn on recording transcripts for your Webex site
1 First, navigate to Common Site Settings > Options after logging in to the Webex Site Administration.
2 Scroll all the way down until you reach Site Options, and then choose the check box that says “Create recording transcripts for all hosts’ MP4 recordings.”
Follow the instructions listed in the “Turn on recording transcripts for a user” section of the menu if you wish to enable transcripts exclusively for certain hosts.
3 Even though you selected the check box to allow hosts to choose whether or not to make transcripts for their recordings in the step before this one, you can still give hosts the option to do so by selecting the check box in My Webex options that says Allow hosts to turn off recording transcripts.
Users have the option to set their preference in the Preferences menu under Recording by selecting the Create recording transcripts for all my MP4 recordings option.
Turn on recording transcripts for a user
1 Navigate to User Management > Edit User after successfully logging in to the Webex Site Administration.
2. Locate the user whose transcripts you wish to enable, and after finding them, click the “Name” link next to their profile.
3 In the section titled “Privileges,” select “General,” and then check the box next to “Create recording transcripts for all of this user’s MP4 recordings.”
When creating accounts for new users, you also have the option of activating transcripts for those users. To create recording transcripts for all of this user’s MP4 recordings, go to User Management > Add User > Privileges > General, then tick the box next to Create recording transcripts.
Turn on recording transcripts for your Webex site
1 From the customer view on admin.webex.com, navigate to the Common Settings > Site Options menu item.
2 Select the box labeled Create recording transcripts for all hosts’ MP4 recordings and click the OK button.
Follow the instructions listed in the “Turn on recording transcripts for a user” section of the menu if you wish to enable transcripts exclusively for certain hosts.
3 Even though you selected the check box to allow hosts to choose whether or not to make transcripts for their recordings in the step before this one, you can still give hosts the option to do so by selecting the check box in My Webex options that says Allow hosts to turn off recording transcripts.
Users have the option to set their preference in the Preferences menu under Recording by selecting the Create recording transcripts for all my MP4 recordings option.
Turn on recording transcripts for a user
1 Go to the Users section of the customer view at https://admin.webex.com, and then choose the person for whom you wish to enable transcripts.
2 In the new panel that opens on the right, navigate to the Services section and select Meeting from the menu.
3 Choose the user’s Webex site from the list that is located under Webex Meeting Sites.
4 After clicking User Privileges, select Advanced User Settings and Tracking Codes from the drop-down menu.
5 Check Make recording transcripts for each and every MP4 recording that belongs to this user.
Frequently asked questions
How long does it take for a recording to get transcribed?
In the majority of cases, a transcript will become available within a time frame that is twice as long as the meeting, webinar, or other event that is being transcribed. It is possible that a transcription will not be available for up to twenty-four hours under extremely unusual situations. This could be because of the magnitude of the meeting, webinar, or event, or it could be because of the temporary pressure on the transcription engine.
How do I download the transcripts?
You’ll find the download button for the transcripts on the Modern View page of your Webex site.
Why don’t I see my transcripts?
The following are some of the possible reasons why transcripts are not available:
- If you do not see a transcript panel when you play your recordings, then you do not have the transcript service switched on for your account. If you do not see a transcript panel, then you do not have the transcript service turned on. Get in touch with the administrator of your site if you want the transcribing service activated.
- You are presented with an error in the transcript panel rather than the transcript itself—The system will not produce a transcript if it anticipates that the overall quality or accuracy of the transcript will be subpar. It’s possible that the audio quality in the meeting was poor due to the limits listed above, which include:
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Noisy background
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Poor acoustics
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Non-English words present in the audio
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Thick accents
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