By August 16, 2020, we kindly ask you to ensure that your Zoom Rooms and Controllers are running version 5.0.5 or higher. Zoom Rooms and Zoom Rooms Controller will be released as part of the Zoom Rooms 5.0.5 update on July 5th. It is important that the room has this minimum version in order to function properly on this date, because enhanced encryption (256-bit AES GCM) between rooms and controllers will be required as of that day. More information regarding enhanced encryption can be found here.
The Zoom Rooms Controller will not be able to connect to the Zoom Rooms computer starting August 16 if the Zoom Rooms or the Zoom Rooms Controller cannot run version 5.0.5 or above. The Zoom Rooms Controller will be disconnected from this computer and the Zoom Rooms will no longer function. If you want to make the most out of direct sharing, your Zoom client needs to be on version 5.1.1 or higher.
For all meetings in transit, 256-bit AES GCM encryption is being used for all meetings as of May 30. Zoom Rooms that are not running 5.0.0 or higher will not be able to join a Zoom meeting, and an error message will be displayed when such a Zoom Room tries to join a Zoom meeting. This problem must be addressed by administrators.
To learn more about Zoom 5.0 GCM encryption, please visit Updating your Zoom client to version 5.0 – GCM encryption.
This article covers:
- How to upgrade Zoom Rooms using the Zoom web portal
- How to upgrade the Zoom Rooms Controller
- Frequently asked questions
How to upgrade Zoom Rooms using the Zoom web portal
For Zoom Rooms to meet the minimum version requirements, IT admins can upgrade Zoom Rooms to version 5.0.5 or higher in the Zoom web portal.
- Neat automatically updates appliances in Zoom Rooms. After mid-July, we will automatically upgrade to 5.0.5.
- Each Poly X30, Poly X50, G7500 and DTEN Zoom Room Appliance must be updated independently (updates by account or by location are not supported).
- Zoom Rooms 5.0.5 is coming to Poly X30, X50, and G7500.
How to upgrade the Zoom Rooms Controller
Zoom Rooms will be able to exchange encrypted data between Zoom Rooms Controller and Zoom Rooms starting August 16, 2020. No longer will Zoom Rooms Controllers with the minimum versions work (including Zoom Rooms Scheduling Displays). If you wish to make sure Zoom Rooms is running properly by August 16, 2020, you should update your Zoom Rooms Controller software to version 5.0.5 or higher. Zoom Device Management can be used to remotely update Zoom Rooms Controllers in the future.
Upgrading Embedded Android Zoom Rooms Controllers
- A Poly Trio controller upgrade for Zoom Rooms
- The Zoom Rooms Controller will be upgraded to 5.0.5 via Crestron Mercury and Crestron TSS/ TSW in mid-July
- Following the Yealink CP960 upgrade. Zoom Rooms version 5.0.5 will be released by Yealink by the end of July
- Zoom Rooms should be rebooted
- After uninstalling and reinstalling.
- Please refer to the information on error codes and messages if you receive an error code or an error message.
Known issue: Poly Trio disconnects from Zoom Rooms
In some cases, Zoom Rooms Controller 5.0.0 running on Poly Trio experiences a problem disconnecting from Zoom Rooms. In order to resolve this issue, Zoom Rooms Controller 5.0.5 has been released. There will be a firmware update in late July that will include this fix. Only the Poly Trio will be affected by this issue.
Before the Poly firmware is available, you may encounter this issue:
- Register for a Zoom account.
- Click Zoom Rooms under Room Management in the navigation menu.
- In the Zoom Room’s display name or location name, click Edit next to the name.
- You can then turn off the following meeting settings under the Meeting tab:
- Upcoming meeting alert:
- Remove the checkbox for Show alert on the controller when not in a meeting Auto Start meetings
Frequently asked questions
The Zoom Rooms Controller lost connection to the Zoom Rooms. What should I do?
If the Zoom Room or Controller does not meet these requirements, it must be upgraded by the room administrator since Zoom Rooms and Controllers will require a minimum version of 5.0.5 starting August 16.
Do I need to upgrade the Zoom Rooms and Zoom Rooms Controller at the same time?
In order to continue using Zoom Rooms and Zoom Rooms Controllers, you must upgrade them by August 16. Both should be upgraded as soon as possible, but there is no need to upgrade them in any specific order.
Until Aug 16, the Zoom Rooms Controller must be upgraded to version 5.0 or higher to use the pairing code if you are deploying a new Zoom Room or signing into Zoom Rooms on version 5.x. If you want to use either Zoom Rooms Controller or Zoom Rooms separately, you can enter the activation code on either one and sign in. In order to connect to Zoom Rooms and Zoom Rooms Controllers after August 16, the Zoom Rooms and Zoom Rooms Controllers must have a version of 5.0.5.
How does this affect screen sharing in Zoom Rooms?
The best direct share experience will be available from Aug 16 onwards with Zoom Client version 5.1.1.
The experience in Zoom Rooms will be different for clients that do not have versions 5.1.1 or above. Sharing will only be possible if passcodes are enabled; if waiting rooms are enabled, you must be admitted before you can share.
I’m trying to join a meeting from a Zoom Rooms and getting “We encountered an issue. Error code: 1137”
The reason for this is that Zoom Rooms is below version 4.5.0. GCM does not work with Zoom Rooms below version 5.0.
Are there any OS requirements for Zoom Rooms 5.0?
You must have macOS version 10.10 or higher in order to use Zoom Rooms for macOS.