Calling users will notice that the Webex network has been added to their mobile device once the Webex business line has been activated on the mobile device. Calling users will now be able to make or answer calls using the device’s built-in dialer without the need for the application.
Webex Go on Mobile Phone
The line or SIM card that is being used to make an outbound call to a business contact will be displayed whenever that call is made by a user. The Webex Go device provides access to enterprise-grade calling services including extension dialing, making it a viable option for businesses.
All incoming calls to an individual user’s E.164 number, extension number, and alternate numbers, such as a Hunt group number or executive number (in the event that the user is an EA), will be routed to the user’s Webex Go mobile device. When a user has multiple Webex Calling endpoints, such as Webex Go, an MPP phone, or a soft client, all of those endpoints will ring at the same time, allowing the user the choice to choose which endpoint they want to utilize. When a user answers a call at one endpoint, all of the other endpoints will immediately cease ringing. On the other hand, even if the user of the mobile endpoint declines the call, the rings on the other devices will continue. The no answer service will be used to handle any calls that go unanswered.
The built-in dialer interface provides access to call-in-progress features such as mute, 3-way calling, hold, and resume, among other options. It is essential to take note that the music that plays when a caller is placed on hold will not be accessible from the mobile endpoint.
Users of Webex Go who have version 42.9 or later of the Webex App installed on their mobile phone are able to make use of the App to manage an ongoing Webex Go call. When the call is answered, the users will receive a push notification in their devices. If the user clicks on the notification, they will be taken to the in-call screen within the application. The following are examples of supported mid-call controls:
- Put the call on hold and start the music while the remote party waits for your call.
- Transfer the call in complete darkness.
- Activate the conference call for the meeting.
- Include other people in the call.
Calls to 911 made using Webex Go devices in the United States are sent to the operator of the Public Safety Answering Point (PSAP) along with mobile location information and the Webex Calling mobile number. [2-8]Webex Calling currently has 11 calls under its care.
In the United Kingdom, calls made from Webex Go devices to the emergency numbers 999 and 112 are transferred to the operator of the public safety answering point (PSAP) along with mobile location information and the Webex Calling mobile number.
Additional Webex Calling features
It is possible to extend the Webex Calling presence to include calls made on a Webex Go device. If a user is now engaged in a business call using the built-in dialer of their mobile phone, their presence in the Webex App will be updated to reflect the fact that they are currently engaged in a call. In a same manner, the calls are routed through the busy service whenever the user places themselves in the Do Not Disturb mode on an MPP device.
Calls made or received on the mobile phone are also recorded if the admin has set the system to record calls for compliance purposes and the mobile phone is in use.
You can access your Webex voicemail through the built-in dialer by pressing 1 for an extended period of time or by calling the FAC code *86. At this time, it is not possible to receive notifications from your voicemail.
Webex Go calls on the mobile device can be moved to the deskphone or app, using the Call Pull option.
Webex App Interaction
Users of Webex Go will notice an improved experience when using Webex App.
- For customers who have Webex Go and the Webex App installed on their mobile device, the default interface for making calls is the built-in dialer that is found in the mobile phone. By modifying the configuration from within the mobile app, the user is able to swap the calling interface whenever they want to.
- Navigate to Settings > Calling > Calling Mode on your mobile device.
- Choose Mobile Operator for an experience similar to that of a built-in dialer, and Webex for an application-based experience similar to that of a dialer.
- When the user is traveling to a different country, the built-in dialer experience will not function properly. In order for the user to continue making and receiving calls while connected to a WiFi or data connection, the calling mode must be changed to Webex.
Webex Go Built-in Device Features
Because Webex Calling is extended on the built-in dialer, it is possible to utilize capabilities of the device, such as the voice assistant, to initiate calls. In addition, the user has the ability to set the following:
- A preference for the user’s SIM card or phone line can be specified for business contacts to provide a smooth calling experience.
- In the call history, you’ll be able to see which networks were used to make or answer calls. Having said that, it is essential to keep in mind that the unified view of call history will only be accessible through the Webex App. Only calls that were placed from the mobile phone itself will be included in the call history on the mobile device. Calls that are answered on a mobile phone will be displayed as “answered calls,” while calls that are answered on any other endpoint will display as “missed calls.”
Disable Webex Go on mobile phone
If you do not wish to use Webex Go on your mobile device at this time, you have the option to disable it temporarily:
On your Apple iPhone,
- Navigate to Settings and then select Cellular or Mobile.
- Turn off the Webex Go plan by selecting it. Toggle the line on/off switch on.
Remove Webex Go from mobile phone
Users have the option to uninstall Webex Go from their mobile device. Please be aware that carrying out this operation will totally uninstall Webex Go from the mobile device, and a new activation code will be needed in order to reinstall Webex Go. The following are some examples of situations in which a user could find it desirable to delete Webex Go from their mobile device:
- Whenever they decide that they need to switch the Webex Go line to a different device
- When the administrator has deactivated Webex Go and the network displays “No service,” the
- Go to Settings → Cellular or Mobile.
- Select the Webex Go plan and tap Remove Cellular Plan.
- Go to Settings → Connections → SIM card manager.
- Select Webex Go SIM and tap Remove.