Calling users will notice that the Webex network has been added to their mobile device once the Webex business line has been activated on the mobile device. Calling users will now be able to make or answer calls using the device’s built-in dialer without the need for the application.
Webex Go on Mobile Phone
The line or SIM card that is being used to make an outbound call to a business contact will be displayed whenever that call is made by a user. The Webex Go device provides access to enterprise-grade calling services including extension dialing, making it a viable option for businesses.
The user‘s E.164 number, extension number, and alternate numbers, such as a Hunt group number or executive number (in the event that an EA is involved), will cause the Webex Go mobile device to ring when those numbers are called. If a user has multiple Webex Calling endpoints, such as Webex Go, an MPP phone, or a soft client, all of those endpoints will ring simultaneously, providing the user the option to choose which endpoint to utilize. The ringing on the user’s other endpoints will cease once they have answered the call on one of the endpoints. However, even if the user of the mobile endpoint declines the call, the other devices will continue to make their respective rings. All calls that go unanswered will be sent to a no answer service.
In terms of the user experience, the incoming call will provide information about which line or SIM card the call is for.
The built-in dialer interface provides access to call-in-progress features such as mute, 3-way calling, hold, and resume, among other options. It is essential to take note that the music that plays when a caller is placed on hold will not be accessible from the mobile endpoint.
Users of Webex Go who have version 42.9 or later of the Webex App installed on their mobile phone are able to make use of the App to manage an ongoing Webex Go call. When the call is answered, the users will receive a push notification in their devices. If the user clicks on the notification, they will be taken to the in-call screen within the application. The following are examples of supported mid-call controls:
- Put the call on hold and start the music while the remote party waits for your call.
- Transfer the call in complete darkness.
- Activate the conference call for the meeting.
- Include other people in the call.
Access codes for the Webex Calling features allow users to perform additional mid-call actions, such as call parking or retrieval, pulling from a desk phone, and a number of others.
In the United States, calls placed to 911 via Webex Go devices are forwarded to the operator of the PSAP along with mobile location information and the Webex Calling mobile number. [2-8]Webex Calling is currently managing 11 calls at this time.
Calls made from Webex Go devices in the UK to the emergency services numbers 999 and 112 are transferred to the operator of the PSAP along with mobile location information and the Webex Calling mobile number.
Additional Webex Calling features
Webex Calling presence can be extended to include calls made on devices compatible with Webex Go. If a user is now engaged in a business call using the built-in dialer of their mobile phone, their presence in the Webex App will be updated to reflect the fact that they are currently engaged in a call. In a same manner, the calls are routed through the busy service whenever the user places themselves in the Do Not Disturb mode on an MPP device.
Calls made or received on the mobile phone are also recorded if the admin has set the system to record calls for compliance purposes and the mobile phone is in use.
You can access your Webex voicemail through the built-in dialer by pressing 1 for an extended period of time or by calling the FAC code *86. At this time, it is not possible to receive notifications from your voicemail.
Using the Call Pull option, calls that are being received on a mobile device through Webex Go can be transferred to a deskphone or the app.
Webex App Interaction
Users of Webex Go will notice an improved experience when using Webex App.
For customers who have Webex Go and the Webex App installed on their mobile device, the default interface for making calls is the built-in dialer that is found in the mobile phone. By modifying the configuration from within the mobile app, the user is able to swap the calling interface whenever they want to.
Navigate to Settings > Calling > Calling Mode on your mobile device.
Choose Mobile Operator for an experience similar to that of a built-in dialer, and Webex for an application-based experience similar to that of a dialer.
When the user is traveling to a different country, the built-in dialer experience will not function properly. In order for the user to continue making and receiving calls while connected to a WiFi or data connection, the calling mode must be changed to Webex.
Webex Go Built-in Device Features
Because Webex Calling is extended on the built-in dialer, it is possible to utilize capabilities of the device, such as the voice assistant, to initiate calls. In addition, the user has the ability to set the following:
A preference for the user’s SIM card or phone line can be specified for business contacts to provide a smooth calling experience.
In the call history, you’ll be able to see which networks were used to make or answer calls. Having said that, it is essential to keep in mind that the unified view of call history will only be accessible through the Webex App. Only calls that were placed from the mobile phone itself will be included in the call history on the mobile device. Calls that are answered on a mobile phone will be displayed as “answered calls,” while calls that are answered on any other endpoint will display as “missed calls.”
Disable Webex Go on mobile phone
If you do not wish to use Webex Go on your mobile device at this time, you have the option to disable it temporarily:
- Navigate to Settings > Cellular or Mobile on your device.
- Turn off the Webex Go plan by selecting it. Toggle the line on/off switch on.
Remove Webex Go from mobile phone
Users have the option to uninstall Webex Go from their mobile device. Please be aware that carrying out this operation will totally uninstall Webex Go from the mobile device, and a new activation code will be needed in order to reinstall Webex Go. The following are some examples of situations in which a user could find it desirable to delete Webex Go from their mobile device:
Whenever they decide that they wish to switch the Webex Go line to a different device
When the administrator has deactivated Webex Go and the network displays “No service,” the
- Navigate to Settings > Cellular or Mobile on your device.
- Tap the Remove Cellular Plan button after selecting the Webex Go plan.
- To manage your SIM card, navigate to Settings > Connections > SIM Card Manager.
- Tap Remove after selecting the Webex Go SIM card.