Using a dial-by-name directory in zoom

By using a dial-by-name directory, a Zoom account’s phone users are able to be searched by their first and last names simply by entering them into the search box. As soon as the caller performs the search process, he or she will be able to route the call to the user of the phone. Dial-by-name directories are only compatible with British and American English accents. A dial-by-name directory can be set up by Zoom Phone admins so that some users will not be able to be searched in case their names are included in the directory.

You need to follow this article if you have dialed into a Zoom Phone number and have been routed to the dial-by-name directory after dialing in.

How to use a dial-by-name directory

As a result of the predictive text technology used with the dial-by-name directory, the caller only needs to press one key for each letter when dialing by name. The system converts the numbers into a name and searches the directory for the matching name. For example, to search the name “Grant”, a caller should press 4 (GHI), 7 (PQRS), 2 (ABC), 6 (MNO), 8 (TUV).

The IVR will look for the name you entered to search and will read the name and extension number of the phone user once it finds the best match. As part of the audio prompt, you will also be given the opportunity to choose from the following options:

1: Establish a connection with the current search result (phone user).

2: Look at the search results for the next user who is using a phone.

3: Make sure that the name and extension of the search result that is currently displayed (phone user).

4: The next step is to begin searching again.

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