Using Dedicated Dial-In Numbers in zoom App

Overview

Dedicated Dial-In Numbers are phone numbers associated with a user’s individual audio conference. When using this number, both the host and participants will not be prompted to enter a conference ID number when joining, but the host will still be asked for a key if they have not yet joined.

There are currently only US-based phone numbers available for using this number for Personal Audio Conferences.

Prerequisites

• Plan for Pro, Business, Education, or Enterprise
• Add-on Audio Conferencing
• License

Purchasing a Dedicated Dial-In Number

1. Log in to the Zoom web portal.
2. Select Account Management then Billing from the navigation panel.
3. In the Current Plans section, click Edit to the right of Audio Conferencing.
   You can learn more about audio conferencing if you haven’t already purchased the plan.
4. Click the checkbox next to Dedicated Dial-In Numbers.
5. Select the number of dedicated dial-in numbers you wish to purchase.
   Only one user can be assigned a dedicated dial-in number at a time.
6. Press Continue.

Enabling a Dedicated Dial-In Number for a User

1. As an account owner or admin, log into the Zoom Web Portal.
2. Click User Management then Users in the navigation panel.
3. To assign a number to a user, click Edit to the right of their name.
4. Click the Enable dedicated phone number check box.
5. Then click Save.

Using a Dedicated Dial-In Number

How to access the number

1. Log in to the Zoom Web Portal.
2. Click on Personal Audio Conference.
   At the top of the page, you will see your Dedicated Dial-In Number.

Sending the Invitation

The auto-generated invitation for conference participants can be emailed, added to a calendar invitation, or shared with others. Copying the invitation for listen-only participants is also possible if you have set a listen-only password.

The invitation should be copied as follows:

1. Please click to copy the invitation for [Participants or Listen-Only Attendees].
2. Choose all.
3. Ctrl-C or Cmd-C on a Mac or PC, or right-click to copy.
4. Paste where you wish to share the invitation.

Custom greetings and hold music

A personalized welcome message and hold music can be added by account owners and administrators. After the welcome message has been uploaded, participants who dial into a personal audio conference will receive it when they dial into the dedicated number. During the hold period, participants will hear hold music. A .wav file (8k, mono, ULAW or ALAW) must be used.

The following steps should be followed:

1. Log in to the Zoom web portal
2. by clicking Account Management then Account Settings.
3. On the Audio Conferencing page, click the Audio Conference button.
4. Click the Edit icon under Telephone welcome message or Telephone on-hold music.
5. Choose the .wav file you wish to upload and select it.
6. Steps 4-5 should be repeated for the other recording option as well if desired.
   Once the file has been uploaded, the audio file will not be available with the dedicated dial-in number for 24 hours.

Find out how to host a Personal Audio Conference (PAC).