Using the Emergency Call Notifications chatbot in zoom app

A Zoom Chat channel can now be configured as a safety team channel, and you can integrate Zoom Rooms and Zoom Digital Signage with it, as well as configure any Zoom Chat channel to serve as an internal safety team channel. Chatbots are able to notify designated channels when an emergency call comes in. Whenever an emergency alert or instruction needs to be posted on Zoom Rooms or Zoom Digital Signage, safety team members can do so.

Prerequisites for using Emergency Call Notifications

• A Pro account, a Business account, an Education account, or an Enterprise account

• Ownership or administrative privileges for an account

• Licence for Zoom Phone

• Licence for Zoom Rooms

• In order for Zoom Room or Digital Signage to function properly, location data must be configured.

• I would like to thank you for installing Zoom Room on your computer.

Installation and configuration

There is an account-level integration that must be installed and configured by the administrator of the Zoom account in order to allow all users access to the account.

1. The app will be installed once it has been downloaded.

2. Using Zoom Chat, you can receive notifications of emergency calls and send alerts to those receiving them.

3. The channel members can be assigned a role with editing permissions for Zoom Rooms and Zoom Phones, and these roles can be assigned to channel members.
   In order to use and configure the integration, channel members need to have authorization to do so.
   Creates a channel and adds members to it.

4. The members of the channel can do the following once they have been added:

   • Make the channel aware of emergency calls by configuring the notifications.

   • In addition to receiving emergency calls, you can also send alerts through this channel.

Installing from Zoom Marketplace

1. You can access the Zoom Marketplace by logging in to your Zoom administrator account.

2. Click on the Add button on the installation page for the Emergency Call Notification app.

3. Click on the Authorize button once you have reviewed the permissions requested.
   In the Zoom client, the Emergency Call Notification chatbot appears as an app under Apps that can be accessed by all users that have the Zoom account. Once installed, it is available for all Zoom users.

Setting up Emergency Call Notifications and the channel

You will be able to configure the app in a way that meets your company’s safety policies and procedures by configuring emergency call notifications for your company. As part of the channel configuration, you can define how many sites and emergency numbers are monitored for emergency call notifications by the channel.

Example: 911 is the number to call in case of an emergency in the United States. There is an option for Zoom customers to use 933 as a test number for emergency services when Zoom is used as their carrier for emergency calls. For such a situation, we recommend that you set up both of these numbers in case of an emergency.

You can also have the same configuration (site and emergency number combination) to send notifications to multiple channels.

The procedure of setting up the channels needs to be repeated as many times as necessary.

1. In order to receive emergency calls notifications, you would need to log into the Zoom client and choose what channel you would like to receive them on.

2. To open the configuration window, you will need to enter the command /emergencycall setup.

3. Select the emergency number and the location of the emergency.

4. Make the necessary changes and save them.

Editing and deleting configurations

1. You need to log into the Zoom client and select the channel that needs to be updated.

2. If you wish to see the channel configurations, enter /emergencycall configure from the command line. Enter the command /emergencyall configure all to display all configurations.

3. As needed, select either Edit or Delete from the menu.

Disconnecting a configuration for a Channel

1. You can update the channel by logging into the Zoom client and going to the channel page.

2. You can disconnect the channel currently configured at /emergencycall disconnect in order to change it to the new configuration. When you type disconnect all, all configurations will be disconnected from each other.

Commands for the chat room (for administrators)

It is possible to maintain channel configurations by using chat commands. In the field that is available for chat, you can enter the word help to display a list of chat commands that can be used by the chatbot. It is recommended that you use the command /emergencycall [command name] when running these commands in the channel.

• setup: Set up an emergency call notification system for this channel. You can monitor specific sites as well as emergency numbers by selecting them.

• disconnect: This will disconnect the current channel’s notification of emergency calls.

• If you want to disconnect everything, follow these steps: There should be a disconnect on all channels for emergency call notifications.

• configure: The currently selected channel will be displayed with its configuration.

• configure all: All channel configurations will be displayed on the display.

• help: All available commands will be displayed in a list.

Using Emergency Call Notifications

There can be no doubt that Emergency Call Notifications can help alert someone associated with your internal safety team of emergencies, and when necessary, they will be able to send alerts to Zoom Rooms and Zoom Digital Signage, so they can keep you informed throughout the emergency.

Receiving Notifications

Zoom Phone’s chatbot sends pertinent information to the team channel when someone makes an emergency call by using Zoom Phone, such as:

• Caller name

• Contact information for Zoom

• The date and time of the event

• Address

Note: The Zoom Room/Digital Signature must be configured with valid location data in order for you to receive Emergency Call notifications. Check out Enabling or Disabling Digital Signage for more information.

Sending Alert messages

In order to compose and send an alert message, you will have to follow the following steps:

1. The alert message can be composed by clicking the pencil icon under Incident.

2. Send the alert to the desired destination once you have selected it.

Cancelling Alert messages

Using the Stop Alert button, you are able to stop or cancel the alert message.

Uninstalling the Emergency Call Notifications chatbot

1. As the account administrator, you will need to log into the Zoom portal.

2. Click on Manage and then click on Added Apps in the App Marketplace.

3. Please click on the Remove button.

Data security

• Zoom account access is required in order to use the chatbot for Emergency Call Notifications.

• Chatbots that are able to view Emergency Call Notifications include:

  • User information, such as user name, first name, last name, email address, user type, PMI, department, last login time, and telephone number, is collected during the call

  • In the case of location information, you would need addresses, GPS coordinates, IP addresses and time zones

  • Information about Zoom Rooms: listing all Zoom Rooms, sending alert messages to Zoom Rooms on a regular basis

• Zoom and the chat application communicate using an encrypted channel.

  • Protocol: TLS 1.2

  • Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256

  • Key length: 128 bits

  • Perfect Forward secrecy: YES

The Zoom support team is available to provide additional assistance if needed.