Using the nomadic emergency services dashboard in Zoom App

Zoom Phone’s emergency location tracking dashboard shows an overview of emergency tracking data for your entire Zoom Phone account and for each of your sites. Viewing metrics allows you to observe how many users have opted in or out of location sharing, for instance. Clients can either allow or deny “sharing my location for emergency calls” by checking this box. By drilling down, you can see which users have opted in or not.

You can also use this dashboard to retrigger the client pop-up that prompts users not to opt-in to track their location.

Note:

This dashboard may not display recently updated data immediately. It may take several hours for recent updates to appear.

Prerequisites for using the nomadic emergency services dashboard

• Licensed to use Zoom Phone
• With administrator privileges
• Setting up the Nomadic Emergency Service
• Contact information and emergency numbers
• Zoom desktop client version 5.4.7 or higher is required for phone users

How to access the Zoom Phone location tracking dashboard

1. Access Zoom’s web portal by signing in.
2. Click Dashboard under the navigation menu.
3. The Zoom Phone tab will appear.
4. Select Location Tracking.
5. If you have a number of sites, you can filter data by selecting a site from the drop-down menu.

Dashboard sections and metrics

The dashboard for nomadic emergency services provides access to the following sections and metrics.

Nomadic Emergency Services

The share of users in your account that have enabled the provision of nomadic emergency services will be shown. Using the policy settings, you can enable it for individual sites (if you have multiple sites) or for an account as well.

• You may select Details by clicking on the pie chart or by hovering over a portion of the pie chart, and then select Drill in for a list of phone users who have nomadic emergency services enabled or disabled.

Users Permission for Location Sharing

The Zoom desktop client shows the percentage of users who have enabled nomadic emergency services and have allowed location sharing. The user clicked Allow when asked if Zoom could access their location after enabling nomadic emergency services.

• To see a list of phone users who have enabled or disallowed location sharing, click Details or hover over a portion of the pie chart. Users who do not wish to share their location can be prompted again.

Default Emergency Address

Displayed is the share of users that provide a personal emergency address as opposed to using a default site address or default account address as their emergency address.

• You can see a list of phone users who have provided or have not provided a default personal emergency address by clicking Details or hovering over a portion of the pie chart and clicking Drill in.

Detectable Personal Location

Displays the number of users with detectable personal locations who also have their associated network data. You either added a detectable location to your account, or the user added a personal emergency address and confirmed it so that personal data may be associated.

• To see a list of phone users who have or do not have a detectable location, click Details or hover over a portion of the pie chart.

Real-time Location for Users / Real-time Location for IP Phones

In this section, you can examine how many phones and desk phones that have been detected as currently being located in a known location. It is vital that phone users sign in to the Zoom desktop client and have the Zoom desktop client open in order for them to appear in the Zoom dashboard section.

• In order to view a list of actual phone users or desk phones, select the Snapshot button or hover over a portion of the pie chart and click Drill in. Choose one of the filters from the drop-down menu on the top-left corner of the screen:
  • Company Locations:
  • Users of desk phones or those located in a detectable location should display their phone numbers.
  • Personal Locations:
  • People who are using display phones or desk phones in a visible location.
  • Unknown Locations:
  • People who don’t use a visible display phone. Select Edit Location from the right-side column and follow these steps:
    • Enter a network address and associate it with the emergency address
    • Establish a new location and connect it to the network

How to re-trigger the prompt for location sharing

An email notification can be sent to your phone if you retrigger the prompt for location sharing. The phone user will be directed to the instructions for enabling location sharing in the email notification.

1. Log in to the Zoom web portal.
2. Navigate to the Dashboard page.
3. Select the Zoom Phone tab.
4. Select the Location Tracking tab.
5. If you have multiple websites, you can filter the data by clicking the drop-down menu at the top.
6. You will be able to view a list of phone users who disallowed location sharing by hovering your mouse over a red section of the pie chart in the Users Permission for Location Sharing section and clicking Drill in.
7. You can choose from the following options:
   • Select Re-trigger All above the table to reset the prompt for all phone users.
   • Select the check boxes to select the phone users you want to re-trigger the prompt for, then click Re-trigger Selected above the table.