Using the Zoom video conference integration for Cerner
Through the integration of Zoom with Cerner, practitioners are able to conduct secure video visits with patients via Zoom, allowing them to have video visits with their patients. For the purposes of connecting patients, providers, and other healthcare professionals face-to-face using Zoom video, Zoom’s HIPAA/PIPEDA compliant Cerner app enables patients, providers, and other healthcare professionals to communicate face-to-face.
A Zoom telehealth meeting link is automatically added to video appointment schedules as soon as the integration searches for video visits. A Zoom account is not required for patients or providers to use the service. A Zoom account will be automatically created on behalf of the users as a result of the integration.
A link to telehealth meetings can be found in PowerChart, and practitioners can access it from there. During the appointment process, patients will receive an email with a link to access the meeting.
Prerequisites for using the Cerner app
Note: It is the Cerner administrators who pre-authorize and enable the integration
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Administrator of Zoom:
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An account with the pro version
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We have signed a Business Associate Agreement (BAA) to ensure compliance with HIPAA
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Practitioners and patients should be aware of the following:
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Version 5.6 or higher of the Zoom desktop client is required
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How to install the Cerner app from Zoom App Marketplace
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Make sure that you are logged in as the account administrator to the Zoom App Marketplace.
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Search for Cerner in the search box at the top of your screen in the top right corner of your screen.
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Click on the Cerner app that appears in your search results and you will be taken to the app.
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Then click on the Add button.
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Once you have confirmed that the app has the permissions it needs, click on Allow.
A configuration page will be displayed by the installer once the installation has been completed.
How to configure the integration
To connect the Cerner app to Cerner, go to the Cerner app configuration page and set up the following configurations:
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The Cerner BaseURL can be found under the Configuration tab.
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The time zone for the appointment should be set.
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Then click on the Save button.
Add practitioners
As a result of the integration, practitioners are able to:
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If you click on the Practitioners tab, you will be able to find users of Cerner.
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Then click on the Add button.
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Ensure that each practitioner goes through the same process.
In the future, we will be adding more practitioners to the list as follows:
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The Zoom App Marketplace can be accessed by administrators by logging into the site.
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Click on Manage in the top right hand corner of the page.
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Click on the Added Apps link in the navigation menu on the left.
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Click Configure next to the Cerner app in the list of apps.
How to manually update Zoom telehealth meeting links
It is optional for the integration to automatically locate video visits and update them with Zoom telehealth meeting links as soon as a video visit is scheduled. Every hour, this job runs in the background. The job can also be initiated manually if you wish.
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Ensure that you are logged in as an administrator on the Zoom App Marketplace.
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On the right hand side of the page, click the Manage button.
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Click on Added Apps from the navigation menu in the top right corner of the screen.
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Click on the Configure button to the left of the Cerner app.
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Click on the Update practitioner appointments button on the Configuration tab of the screen.
How to uninstall from the Zoom App Marketplace
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You will need to sign in as an administrator in order to access the Zoom App Marketplace.
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Click on Manage in the top right hand corner of the page.
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Click on Added Apps from the navigation menu in the top right corner of the screen.
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Select the Cerner app from the list of apps and click Remove.
Data security
It is our policy to encrypt and secure all the patient and practitioner data.
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As a HIPAA-compliant company, Zoom adheres to all privacy regulations.
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The entire communication between Zoom and Cerner, the live Zoom video sessions, as well as all communications between Zoom and Cerner are encrypted with AES-256 bit encryption.
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From Cerner, Zoom video visits can be launched through a dynamic authentication process, which is password-protected.
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For your video visit sessions, all the account-level settings will apply to them as well. As an example, if for security reasons, you would like to disable recording, annotation, and other features, you can do so.
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By integrating Cerner’s Patient and Provider records into Zoom, we are automatically creating Zoom users based on information found in the patient and provider records for meetings, and we delete the patient-user account at the end of the meeting.
How your data is used
With the help of this integration, your Zoom account information is accessed and used to determine meeting settings. It is important to note that when creating an account-wide meeting, the integration uses the settings that are set at the account level.
There is information from your Cerner account that can be accessed and used by this integration:
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Video visit appointments: In order to conduct the video visit, a Zoom meeting will be created that will correspond with the video call. The meeting links will be updated with these appointments in order to make it easier for practitioners and patients to attend. It will also be updated according to the patient’s participation in the video visit (status = Checked-in) as well as the fact that the visit has been completed (status = Fulfilled) when they join the video visit.
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Patient’s Cerner ID: During the creation of a Zoom user account, this information is used to formulate the user ID.
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Practitioner’s Cerner ID: In order to create a Zoom user account, this ID is used to formulate the user ID.
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Patient name: This is used to automatically create a Zoom account for the video conference meeting when it is scheduled automatically. In addition to that, a video visitor meeting was also displayed in the meeting room.
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Patient email: This is used to send an email with information about joining the video visit to the patient.
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Practitioner name: A Zoom account is automatically created when a video visit meeting is scheduled for an automated time. During the meeting, this information will be displayed as well.