Using ZDM with Mac devices in zoom app

It is possible for administrators to assign Macs to Zoom Rooms using Zoom’s mobile device management tool (ZDM). As soon as your device has been assigned to a Zoom Room and the Zoom Room has been turned on, the device will automatically launch and log in to the Zoom Room you have selected on the web. You do not need an activation code, an email address to sign in, or a pairing code to enable ZDM to work. ZDM also allows you to upgrade the device, as well as rename it.

Prerequisites for using ZDM with Mac devices

• Licence for Zoom Rooms

• Ownership or administrative privileges of an account

• Computers for Mac Zoom Rooms

How to complete ZDM pre-enrollment for Mac devices

To manage Apple devices, Zoom requires a certificate for Apple MDM Push to be installed on the device. After downloading the Apple MDM certificate, you will need to upload and authenticate it to ZDM, so you can proceed with the installation process.

1. As an administrator, log into Zoom’s web portal and edit the account settings as if you were an account manager.

2. Click Device Management in the navigation menu, and then click Enrollment in the Enrollment section of the menu.

3. Click on the Apple tab under the Enroll Devices section.

4. Once you have clicked Upload Certificate, the certificate will be uploaded.
   

5. Save the .scsr file to your local computer by clicking on the Download link.

6. Using your Apple ID, you will be able to sign into Apple Push Certificates.

7. Then click the Create a Certificate button.

8. In Step 5, you downloaded a .scsr file that you need to upload.
   

9. For Apple’s MDM Push Certificate, click on the Download button at the bottom of this page.

10. After downloading the MDM Push Certificate from the Zoom web portal in step 9, you will need to upload it to the Zoom web portal.

How to complete ZDM enrollment for Mac devices

Individual enrollment

1. As an administrator, log into Zoom’s web portal and edit the account settings as if you were an account manager.

2. Click on Device Management from the navigation menu, then click on Enrollment from the same menu.

3. To enroll manually, click on the Manual Enrollment button.

4. It is not necessary to follow Step 1 Supervised Mode, instead follow Step 2 and skip Step 1.

5. You can use Safari on your Mac to open the following link https://zdm.zoom.us/ on your computer

6. Click on the Enroll button in your Zoom web portal once you have entered the Access Code

7. The configuration profile can be opened once it has been downloaded.

8. To complete the enrollment process, you will need to install Zoom Rooms MDM

Automated Enrollment with Apple Business Manager(ABM) / Apple School Manager (ASM)

• As an administrator, log into Zoom’s web portal and edit the account settings as if you were an account manager.

• You can enroll in the device management section by clicking the Device Management link in the navigation menu.

• Then click on the Automated Enrollment button.

• Then click on the Upload Token button.

• Click here to download Zoom’s public key.

• Sign in to Apple School Manager or Apple Business Manager with your Apple ID and password.

• Click Device Management Settings, click on Add MDM Server, and you will be able to create a MDM server through the Settings menu.

• In step 5 you downloaded a public key from Zoom that you were expected to use in your MDM server. Give the server a name and upload the key you downloaded.

• To upload your MDM token to Zoom, you will need to download the token from your MDM server.

• It is important to return to ABM or ASM once the token has been uploaded, and then click the Devices tab.

• You can assign the MDM server you just created to the device by selecting Edit Device Management within the MDM menu.

• Click Refresh on the Enrollment page after you have successfully assigned the device(s) to the desired server so that the device(s) are immediately synced when you click Refresh.

• In the case of new Macs, once you boot them for the first time you will be able to see a screen that requests your permission to install the profile remotely.
  Currently, if you want to receive your configuration profile for an existing Mac, you will have to reset the device to factory settings first.

• As a first step, restart your Zoom Room Mac computer after you see the Apple logo on the screen, and then press and hold the Command+R keys to access the macOS Utilities window once you see the Apple logo.

• Click on the Disk Utility icon and then click Continue. When you click View, you will be able to see all of your devices listed. If you want to erase a volume or disk, you need to choose it.

• Once you have clicked Erase, you will be prompted to fill in the following fields:

• • Name: If you are naming the volume or disk, you can do so by entering something like “Macintosh HD”.

  • Format: The volume can either be formatted as a Mac volume using APFS or Mac OS Extended (Journal). There is a default format that will be displayed by Disk Utility when you run it.

  • Scheme(if shown): The GUID Partition Map should be selected.

• From the Utilities window, click the Reinstall macOS button.

• Once you have selected your disk and begun the installation process, just follow the instructions on-screen. Please enter the password that you use to log into your Mac when asked to unlock the disk by the installer. It is very likely that you will need to erase your disk if you do not see your disk or if you are told it will not be able to install on your computer or volume. Before turning your Mac off or closing it, make sure that the installation has finished.

• In the setup assistant screen, click the Next button to install the configuration profile in the remote configuration screen

Note: The Zoom Room application will be automatically installed and launched upon enrolling your device and completing the setup assistant screens, and you will be able to take advantage of the new features that ZDM has to offer as soon as you enroll your device.