Video does not turn on in Zoom

f the user has a webcam on his computer, then he can bring it to a Zoom conference , where video communication is provided. Of course, the same applies to laptops and mobile devices, where the camera is initially present. But this function does not always work correctly. Hence the question arises: “Why doesn’t the video work in Zoom?” … Let’s analyze it in the course of this article.

Solution to the problem

Developers and the Internet community identify several likely causes of this problem:

  • Slow internet.
  • Incorrect program settings.
  • Software glitch.
  • Problems with the camera itself.

A separate chapter of the text is devoted to each of them.

Slow internet connection speed

If your connection is too slow (less than 1 MB / s), then you will have to forget about video calling. These are the technical limitations of the Zoom program. But this is not too much of a problem, because the sound in conferences will be heard clearly, so communication is still possible.

It makes sense to close other programs that use the Internet, in the case of a phone, switch to home Wi-Fi, remove unnecessary browser tabs, etc.

This is the most obvious option, let’s move on to the next one

Crash in Zoom options

If you are sitting at a computer or laptop, then it is worth setting up the video in Zoom. For this:

  1. In the conference itself, click on the two highlighted buttons to open the options page.
  2. For the “Camera” item , select the correct “webcam”. As a result, a picture should appear on top.
  3. It is also advisable to disable HD mode.
  4. Close the settings page.

Now in the conference itself, turn on the camera. The interlocutors should see you.

Program crash

The zoom is pretty stable, but sometimes it can fail. The optimal solution is to restart the program by closing and opening it again. Another option is to upgrade to the latest version:



    1. the latest Zoom

from here


  1. Run the installation file.
  2. Wait for the update progress to complete.

Problems with the “webcam”

It is possible that the webcam on the computer or laptop is used by another device (application in the browser, Skype, Discord, etc.). They must be closed without fail. And the best thing is to restart your computer.

Another tip is to reconnect the webcam, if possible, and update the drivers to make it work.

The worst option is that the device itself is damaged, in which case you will have to take it in for repair or buy a new one. You can check this in another program where it is used. The Webcam Toy site will do the job perfectly . Open it in a browser, double-click on the pink button and give permission to access the device.

If the picture appears, then everything is in order.


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