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Viewing analytics in the desktop client in zoom app

ByCorporate Guider Home, Zoom

The Zoom desktop client can be accessed from any desktop device by administrators, supervisors, or agents, allowing them to access the real-time analytics dashboard as well as historic reports.

Note: There are the same interface and metrics in the desktop client dashboard and reports as are available on the web portal dashboard and reports. Explore the dashboard for real-time analytics and historical reports in more detail. It is recommended that you consult the metrics glossaries for voice/video and chat/SMS for a full definition of the metrics tracked.

Prerequisites for monitoring an active voice call

  • You will need Zoom desktop client 5.9.3 or higher if you are using Windows or macOS

  • There are three types of account available: Pro, Business, and Education

  • A license for Zoom Contact Center is required

  • It could be the owners, admins, supervisors, or agents who are in charge of the accounts; or the relevant privileges

How to access the real-time analytics dashboard and historical reports

  1. Using Zoom’s desktop client, you will need to sign in.

  2. Select the Contact Center tab from the menu.

  3. Click on the Analytics menu item on the left-hand side of your screen.

  4. Choose either the Real-Time tab or the Historical tab from the drop-down menu.

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