Viewing closed captioning/live transcription in zoom App

Overview

Zoom offers a variety of options for creating closed captions for meetings and webinars attended, so you can follow the spoken communication in a meeting. In this way, participants can follow the conversation easily or meet accessibility requirements.

Zoom’s live transcription feature can automatically provide captions when an opportunity arises for Zoom’s users to watch manual captions, closed captions provided by an integrated third-party service or closed captions provided by an integrated third-party service. In addition to these options, webinars can also use manual captioning, although manual captioning needs to be provided either by the host or one of the panelists. Zoom Rooms are also accessible with any of the above captioning options.

In order to learn more about how to enable and use closed captioning or live transcription on your site as a host, please refer to the administrator guide.

Prerequisites

Closed captioning

• Zoom desktop client (viewing captions)
  • Windows: 3.5.37712.0111 or higher
  • macOS: 3.5.37712.0111 or higher
  • Linux: 3.5.37712.0111 or higher
• Zoom mobile app (viewing captions)
  • Android: 4.0.21521.0116 or higher
  • iOS: 4.0.21521.0116 or higher

Live transcription

• Zoom desktop client
  • Windows: 5.0.2 or higher
  • macOS: 5.0.2 or higher
• Zoom mobile app
  • Android: 5.0.2 or higher
  • iOS: 5.0.2 or higher

Viewing closed captioning or live transcription

During a meeting or webinar, you can view closed captioning or live transcripts during the meeting or webinar if these are available. It is also possible to do this through the Zoom Room.

Windows | macOS

During a meeting or webinar, you can watch closed captioning or live transcription:

1. Log in to Zoom’s desktop client.
2. Attend a meeting or webinar.
3. If Closed Captioning and Live Transcripting is enabled in the meeting controls by the host, then a notification may appear above the control bar informing you that both of these services are available.
4. Click Closed Caption to view closed captions if they are available.
   If there is a live transcription available, you should select Show Subtitles after clicking Live Transcript. It is also possible, if your meeting is enabled, to view the transcript in the side panel by clicking View Full Transcript.

Note:

Subtitles can be moved in the meeting window by clicking and dragging them.

Requesting the host enable live transcription

You can ask the host to enable live transcription for this meeting if it is not currently enabled.

1. Transcript is available by clicking here.
2. Live transcription will be enabled only after you confirm your request with the host.
3. You can request this information anonymously by clicking the Ask Anonymously button. This feature will just be enabled when a meeting participant requests it.
4. Confirm by clicking Request. The host will then approve the request.

 

Linux

Closed captioning is available during meetings and webinars by following these steps:

1. Your computer must be logged into Zoom.
2. Connect to a meeting or webinar.
3. When the host has enabled closed captioning, you will see a notification in the meeting controls.
4. You can view closed captioning by clicking Closed Caption.

Notes:

• If you would like to move the position of the subtitles in the meeting window using the provided buttons, you can simply click and drag them.
• Linux users can access closed captioning, but live transcription isn’t available yet.

 

Android | iOS

The following information can be viewed during a meeting or webinar in order to view closed captions or live transcriptions:

1. Log in with your Zoom account on the Zoom mobile app.
2. Click Settings.
3. Go to Meetings.
4. In the Meetings section, turn on Closed Captioning.
   You will see closed captioning and live transcription on the bottom of the screen when you are in a meeting with either.

Requesting the host enable live transcription

You can ask the host to enable live transcription for this meeting if it is not currently enabled.

1. Meetings and webinars are available.
2. Click here to learn more.
3. Live transcription is available. Live transcription will be enabled by the host once you confirm your request.
4. If you would like to make this request anonymously, select Request Anonymously to do so. During the meeting, the host will only be notified that one of the participants would like this feature turned on.
5. You can confirm by tapping Request.
6. Live transcription will begin as soon as the request is approved by the host.

 

Web

The following information can be viewed during a meeting or webinar in order to view closed captions or live transcriptions:

1. It is possible to join meetings and webinars using Zoom’s web client.
2. Whenever the host enables Closed Captioning or Live Transcripting for a meeting, you will be notified that one of these services is available, which will appear in the meeting controls.
3. Closed captions or live transcripts can be viewed by selecting Show Subtitle, then clicking Closed Caption or Live Transcript.
4. The transcript will automatically appear if the host uses live transcription.

 

Chrome OS

During a meeting or webinar, you can view closed captioning by following the following instructions:

1. Log in to Zoom on your computer.
2. You can now join meetings or webinars.
3. A notification will appear over Closed Caption in the meeting controls if it has been enabled by the host. It will inform you that closed captioning has been enabled.
4. If you wish to view closed captions, simply click the Closed Caption button.

Note:

The captioning for closed captions is available on ChromeOS but there is no live transcription available at the moment.

Adjusting the closed captioning size

Windows | macOS | Linux

To adjust the caption size:

1. In the next window, you will see Start Video / Stop Video, and the up arrow will appear.
2. In the next window, click Accessibility then select Video Settings.
3. You can adjust the caption size by adjusting the slider under Closed Captions.