Viewing the Zoom Phone location tracking dashboard

It is possible to view emergency location tracking data for your entire account or for specific sites in the Zoom Phone location tracking dashboard. In the example above, you can view metrics to see how many phone users have opted in or out of sharing their location information with the phone company. A client user may or may not be allowed to send their location to an emergency call center depending on their settings. Afterwards, you can drill down into the users based on whether they have opted in or not.

In addition to this, you can also use the dashboard to re-trigger the client pop-up that asks users whether they are willing to allow Tracking to track their location for some or all of the users that haven’t opted in yet.

This article covers:

• How to access the Zoom Phone location tracking dashboard

• Dashboard sections and metrics

  • Nomadic Emergency Services

  • Users Permission for Location Sharing

  • Default Emergency Address

  • Detectable Personal Location

  • Real-time Location for Users / Real-time Location for IP Phones

• How to re-trigger the prompt for location sharing

• Additional information on Zoom Phone dashboard

Prerequisites for using the nomadic emergency services dashboard

• Zoom Phone license

• Account owner or admin privileges

• Nomadic emergency services set up

• Emergency addresses and calling set up

• Phone users must have the Zoom desktop client version 5.4.7 or above

How to access the Zoom Phone location tracking dashboard

1. Zoom’s web portal can be accessed by logging in.

2. Click on the Dashboard link in the navigation menu.

3. Please click on the Zoom Phone tab at the top of the page.

4. Select the Location Tracking tab on the left side of the screen.

5. Alternatively, you can choose to filter the data by site by clicking the drop-down menu at the top of the screen if you have multiple sites.

Dashboard sections and metrics

In the nomadic emergency services dashboard, you have access to the following sections and metrics:

Nomadic Emergency Services

It shows the percentage of users who have nomadic emergency services enabled on their devices. With the policy settings, you can enable it either for a site (if you have more than one site) or for an account (if you have more than one account).

• It is possible to view a list of phone users that have nomadic emergency services enabled or disabled by clicking Details or hovering over a portion of the pie chart, and clicking Drill in to learn more about them.

Users Permission for Location Sharing

This graph displays the share of users who have enabled nomadic emergency services in their Zoom desktop client and allowed location sharing in order to be able to use them. It is important to note that once nominated emergency services have been enabled by the user, the user clicked Allow when presented with the option to allow Zoom access to their location.

• In order to view a list of phone users who have allowed or disallowed location sharing on their devices, simply click Details or hover over a portion of the pie chart then click Drill in. It is possible to reactivate the prompt in the case of users who disallow location sharing.

Default Emergency Address

A percentage is displayed here that indicates how many users have provided a default personal emergency address as opposed to using the site’s default address or the account’s default address in case of an emergency.

• When you click on Details or hover over a portion of the pie chart, you will also have the option to drill down to see a list of the phone users who did or did not provide a default address for their personal emergency.

Detectable Personal Location

Displays the percentage of users who have created at least one detectable personal location with the associated network data that can be linked back to the location. The phone user is either in a detectable location you have added, or they have added a personal emergency address, which has been confirmed by the user for network data to be associated with the address.

• It is possible to view a list of phone users who have a detectable personal location or not by clicking Details or hovering over a portion of the pie chart then clicking Drill in.

Real-time Location for Users / Real-time Location for IP Phones

There is a percentage of phone users or desk phones that are currently detected as being at a known location, and this percentage is displayed. It is necessary for phone users to open the Zoom desktop application, sign in to their account, and open the dashboard section in order to appear in this chart.

• In order to see a listing of all the phone users or desk phones on the pie chart, click Snapshot or hover over a portion of the pie chart and click Drill in. In the upper left corner of the screen, there is a drop-down menu where you can select one of the following filters:

  • Company Locations: Shows the number of users or desk phones at a company location which can be detected by the system.

  • Personal Locations: Using this feature, you can display phone users who are in their personal locations, such as desk phones.

  • Unknown Locations: Displays a phone user’s or desk phone’s location in the case where the phone is not detectable by the system. Choose one of the following options in the right-side column:

    • The network data can be associated with an existing emergency address by selecting it from the list

    • The network data should be associated with a new location once it has been defined

How to re-trigger the prompt for location sharing

In the event that you want to send an email notification to the phone after the location sharing prompt is triggered again, you can do this. Upon receiving the email notification, the phone user will be directed to the instructions on how to enable the sharing of location data.

1. Zoom’s web portal can be accessed by logging in.

2. Click on the Dashboard link in the navigation menu.

3. Please click on the Zoom Phone tab at the top of the page.

4. Select the Location Tracking tab on the left side of the screen.

5. Alternatively, you can choose to filter the data by site by clicking the drop-down menu at the top of the screen if you have multiple sites.

6. If you hover your cursor over the red section of the pie chart in the Users Permissions for Location Sharing section, then click Drill in to view a list of phone users who have disallowed location sharing on their phones.

7. The following options can be followed:

   • Click Re-trigger All above the table if you wish to re-trigger the prompt for all phone numbers in the list.

   • If you would like to re-trigger the prompt for certain users of the phone, click the check boxes next to the phone users you wish to select and then click Re-trigger Selected above the table.

Additional information on Zoom Phone dashboard

In this article, you will be able to view data related to the quality of the service, as well as usage and adoption data.

All content and images credit goes to https://support.zoom.us