Webex App | Calling behavior with connected Webex devices

Types of Calls in Webex App

Your particular account determines the calling possibilities that are accessible to you.

Webex App Calls

Even if your account administrator has not enabled calling options for your account, you are still able to make calls of this sort. You are unable to call a person’s phone number with this configuration and can only call other users of the Webex App.

Basic Calls to Phone Numbers

It’s possible that your company will configure your account so that you have the ability to call people at either their work or cell number.

Types of Devices

You may use many various kinds of devices with the Webex App, and each of these devices gives you a unique experience when it comes to making calls:

• Personal devices— This may be your personal Cisco DX device or it could be a desk phone that you have at your office.

  When you are linked to a personal device, you have the ability to make and answer calls using the Webex App in addition to regular calls to phone numbers.

• Nearby devices— This might be a Webex device located nearby in your office or in the meeting room where you have your meetings. These devices may be on-premises or cloud devices, depending on the situation. Although the two kinds of gadgets have the same outward appearance, they each have distinct capabilities.

 

• On-premises devices— Only through the use of ultrasound will you be able to connect to an on-premises device. For more details, read Automatically connect to a Webex device from the Webex App. When you are linked to a device that is located on the premises for calls, you have the following options available to you:

 

• • Use the linked device to place a call using the Webex App.
  • When you pick up a call via the Webex App using the Webex App, your linked device is not utilized.
  • You may make standard phone calls to phone numbers using the device that is connected.
  • If you use the Webex App to answer a basic call from a phone number, your linked device will not be utilized.
• Cloud devices— You also have the option to connect automatically by utilizing ultrasound, and you may search for and connect to a cloud device; for more information, read the section under “Find and connect to nearby Webex devices from the Webex App.”

The following are some of the things you’ll be able to perform when you’re connected to a cloud device for calls:

• • Use the linked device to place a call using the Webex App.
  • You can pick up a call made using the Webex App on the linked device.
  • You may make standard phone calls to phone numbers using the device that is connected. [location combining]
  • If you use the Webex App to answer a basic call from a phone number, your linked device will not be utilized.