Webex App | Manage all your phone calls in one place
We have the perfect solution for you whether you make and answer a lot of calls throughout the course of your workday, manage many lines, or handle lines that are shared by multiple people. Simply launch the multi call window from within the Webex app. You can make and answer calls from that location, as well as get a quick glance of the state of your line and conveniently access some common calling options, such as mute, hold, share, conference, park, barge, transfer, and record, among others.
Open the multi call window
1 To show the multi-call window, click the profile image in the app’s header, then navigate to Settings > Calling and check the box next to Show multi-call window.
2 Select the Save option.
Check out your line status
Before you begin:
In order to view the status of your line, you need to have Unified CM set up. Determine the type of calling service that you use.
Utilize our color-coded line status in situations where you are responsible for many lines or where you and your coworkers share lines. You can tell, at a glance, what’s going on with all of your lines if you look closely:
Turn privacy off for shared lines
When you begin using the multi call window, privacy will be activated immediately. This implies that if you share a line with other people, they won’t be able to tell when you’re using that line since they won’t be able to see when you’re using it. It also implies that other people won’t be able to interrupt a call that’s taking place on that line. You have the ability to deactivate that setting at any moment you like.
Before you begin
To use the privacy feature, you will first need to get set up with Unified CM. Determine the type of calling service that you use.
Scroll down to the bottom of the window that displays your many calls, and turn off the Privacy setting there.
Make a call
When you pick up the phone to make a call, the call will automatically be routed through your primary line. If you have more than one line, you have the option of selecting which one to utilize for a particular call.
1 At the very bottom of the window that displays several calls, locate the arrow with a drop-down menu and then select the line that you wish to use for your call.
2 Make your selection from one of the available choices:
- Enter the person’s name or number that you wish to call into the “Search” section that is located at the very top of your current window.
- Enter the phone number of the person you wish to call using the dial pad that is located at the very top of your screen.
Mute yourself in a call
During the course of a call, did you suddenly become aware of some distracting background noise that you would want the other person not to hear? Just press the mute button on your device, and then after the interruption is ended, you may unmute it to continue the discussion.
Go to the line that you’re now using and click the button labeled MuteMute.
When you are muted, you will see the symbol change to a crimson color.
Put a call on hold
You are able to put the person you are speaking with on hold so that you can make another call, answer an existing conversation, or obtain additional information while you are on the phone with them.
1Followed by clicking the HoldPause button, navigate to the line that you are currently utilizing.
2 Select the Resume option to return to the call that you have put on hold.
Share your screen or application
You have the option to share your entire screen with the person you are talking to on the phone, or you can choose to share only specific applications. People will be able to view what is being discussed in this manner. When you are sharing your screen or an application, the Webex App will prevent you from receiving notifications about incoming messages or calls.
1 You can access the Share screen by clicking the More button on the line that you are using.
2 Carry out the procedures for the desktop as described in During a phone call, you can share what’s on your screen.
Make a conference call
You can bring another person into a conversation that you are already having over the phone, eliminating the need to organize a separate in-person gathering. Because the Webex App supports video, you will have the ability to share your video when you start a conference call with another person who is also using the Webex App.
Click the button on the line you’re using, and then proceed to carry out the instructions indicated in the section titled “Start a conference call” on your desktop.
Park a call
You have the ability to park a call that is currently in progress if you are a member of a call park group. When you park a call, the call will be transferred to a parked number, which is a number that is not your phone number. After that, you will be able to retrieve the call from another device by using the parked number. You also have the option of providing the number to people who work in a separate division so that one of them can answer the call using their own personal device.
Before you begin
It is the responsibility of your administrator to add you to a call park group.
Click the More button on the line that you wish to park, then pick Call park from the drop-down menu. After that, follow the instructions for parking a call on your desktop.
Barge in to a call on a shared line
You are able to interrupt a call that is taking place on a shared line at any time. Unless, of course, somebody has activated the privacy setting for that line.
Before you begin
To be able to barge into a call, you need to be set up with Unified Contact Management. Determine the type of calling service that you use.
When a shared line is already in use, you can join the ongoing call by clicking the BargeBarge button.
After you have interrupted the call, you have the option to silence yourself, place the call on wait, and, when you are finished, you may simply hang up.
Transfer a call
You have the ability to hand off a call that you are currently on to another person, and if you so want, you can explain to the recipient of the call why you are handing off the call to them.
Simply click the Transfer Forward call button on the line that you are now using. after that, proceed with the desktop procedures that are explained in the section called Transfer a call.
Record a phone call
When you record a phone call, the main call window opens. This is the window in which you can manage your recording once it has been created. The amount of power that you have over recording your calls is determined by your administrator. Depending on how your system is configured, all of your calls—both incoming and outgoing—may be recorded automatically, or you may have the ability to select which calls you want to record. When a call is being recorded, a visual indicator will appear on your screen to let you know that it is being captured.
After selecting the line you want to record, click, and then proceed to follow the steps explained in Record your phone calls on your desktop.
Listen to your voice messages
You are able to determine whether a line has a voice message and the number of calls that you have missed.
Go to the main window of your Webex App, and then follow the desktop instructions specified in the next section to listen to your voice messages. Take the time to listen to or read your voicemails.
Use Watchlist to view status and pick up calls
This is relevant for calls that are hosted by service providers.
Your administrator is responsible for ensuring that you have a direct call pickup assigned and that members have been added to the list of people to monitor in your Busy Lamp Field (BLF).
You will be able to see a list of the people in your BLF list and keep track of their availability by using the Watchlist. In the event that one of the people on your contact list has an incoming call, you will be given the opportunity to answer it on their behalf.
Make sure to use the list for the following:
- Before you transfer a call, make sure to check if someone else is available.
- Check the available call options, and then answer the phone.