Webex App | Update your location for emergency services

The Webex App may prompt you to update your location if you are in a country that does not support Enhanced 911 Integration (E911) or if your administrator has set up your account in such a way that it supports the integration. In order for emergency services to reach you as quickly as possible, it is important to keep your location up-to-date in the app.

The day could be a day that you decide to work from the office or your neighborhood coffee shop instead of home because you normally work from home. The app recommends that you keep your address up-to-date at all times but exactly how you do that will vary depending on the 911 service you are signed up with.

E911 service—In order to know if your app has E911 service, you can look under the footer of your app for the E911 settings. When you connect to a different network from the one you are usually connected to, the Webex App will automatically detect that and prompt you to update your IP address. As soon as you are set up with E911 service, you are prompted to update your location, and every time you change your location afterward, you will be prompted to do the same. It will automatically update your location if you are returning to a location where you have previously been without you having to do anything.

Manual 911 service—It is possible that your administrator has set you up with manual 911 service if you are not set up with E911 service. Upon logging into the app, you will be presented with a pop-up message containing a disclaimer regarding emergency services. There is also an option to Update location within the message. You are taken to your service provider’s website when you click on Update location, where you can enter your new address in order to update your location. If you have not already updated your location, you will be prompted to do so at the time of your first sign-in or after all subsequent sign-ins (depending on how your account administrator has set up your account). Changes in locations require that you manually update your address in the emergency services disclaimer after you’ve signed in.

E911 service

The location services feature for Webex App must be enabled if you are using Mac OS 12 (Monterey) or later.

Make sure that you enable Location permissions for the Webex App if you are using an iPad or Android tablet. When you are navigating your phone’s settings, locate the app, click on While Using the App (iPad) or Allow only when the app is being used (Android), and then tap on Allow only when it is being used.

• It is recommended to select the Add address option at the prompt when the network is first enabled or when a new network is detected. The information required based on your current location must be filled in.

When you are connecting to a new network, but your physical address has not changed, you will want to use a unique Address Description when you are connecting. When submitting your address, don’t forget to specify an Address Description that is unique to the network that you are connecting to, for instance, if you are connecting to a network at home.

• Click on the Save button.

Your address will not be able to be added to the account in three cases:

• There are times when you use a personal hotspot, such as when you’re traveling, such as when you’re in a car or on a train, which is when you should check the box I’m using a personal hotspot.

• The Country drop-down list is not showing your country in the list of countries that you can choose from. There are only a few countries in which users can access the E911 service through the Webex App.

• The device you are using is a mobile phone.

You will see the E911 setting button in the footer of your app as soon as you have successfully configured your E911 settings. As soon as you see , you will be able to select that notification to update your location.

Manual 911 service