Webex Application Integration with Dedicated Instance for In-App Calling
Overview of Calling from Webex Application in Dedicated Instance Solution
The calling experience can be improved by integrating calling from the Webex Application with the Dedicated Instance solution. This gives end users the ability to do the following things:
- You can place calls through the Cisco Unified Communications Manager (Unified CM), which is accessed directly through the Webex Application.
- Utilize the mid-call functionalities.
.Integrating calling makes it possible to register the Webex Application in Dedicated Instance directly to the Unified CM call control environment.
Users have the ability to dial using the same dial strings or prefixes as they do when dialing from their desk phones when using the Webex application. The Webex Application performs the same tasks as would be expected of any other desk phone registered to Unified CM. The configuration (location, bandwidth settings, point to point media, and so on) that is in place for the Unified CM deployment is used for Unified CM calls that are established in the Webex Application.
When in softphone mode, the Webex Application will register as a SIP device using the product type “Cisco Unified Client Services Framework” or CSF for desktop, TCT or BOT for mobile, and TAB for tablets. This occurs when the application is in desktop mode. The user’s endpoints can also be controlled by the Webex Application by connecting to the Unified CM through the usage of CTI.
Integration Methods
Direct peering and Mobile and Remote Access (MRA) are the two techniques that can be utilized in order to register a Webex Application for use with calling in Unified Communications Manager.
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Direct Peering. Integrate the Webex Application with Unified CM through the direct peering that has been established to the Dedicated Instance, and then enable Cisco Unified CM for Calling (Webex should be used for Messages and Meetings).
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MRA. Integrate the Webex Application with Unified CM in a Dedicated Instance, and then enable Cisco Unified CM for Calling (using Webex for Messaging and Meetings), making use of MRA to register the Webex Application.
Integration can additionally support the Interactive Connectivity Establishment (ICE) protocol when it is registered over MRA. In order to optimize the media path that MRA calls take, Cisco Unified CM takes use of a feature called Traversal Using Relay NAT (TURN), as well as Session Traversal Utilities for NAT (STUN).
Before you begin
You will need to carry out these steps before you will be able to incorporate a Webex Application into the Dedicated Instance.
- Control Hub users can be synchronized with Active Directory (AD) users, and licenses can be modified.
- It is recommended that you configure single sign-on (SSO) in Control Hub, as this will allow users to authenticate themselves through the enterprise identity provider.
- Install the most recent version of the Webex application on any Windows or Mac devices used by the end user.
- When it comes to user authentication for the Webex Application, be sure that the Windows or Mac end-user device you’re using has connectivity to the internet, either directly or through a proxy.
- Enable SIP OAuth across all apps, such as Unified CM, Cisco Unity Connection, and Expressway, so that the Webex Application can support secure registration and Secure Real-time Transport Protocol (SRTP).
Configuration for Webex Application Integration
Configure Cisco Unified CM
- This section outlines the specific settings that must be carried out in order to successfully integrate the Webex application with the Dedicated Instance solution.
- To configure an email address for a user in Unified CM, go to User Management > End Users and follow the on-screen instructions. It is essential that the email address of the User that is configured in the Cisco Unified CM is same to the one that is specified in the Control Hub.
- Make sure that the Home Cluster checkbox is selected inside the user’s Service Settings.
- Based on the type of device from which the user logs in to the Webex application, the following device type should be created in the Cisco Unified Communications Manager:
- Android Device (BOT)
- Devices (TAB) Compatible with Chromebooks and iPads
- Devices Running Windows or Mac (CSF)
- Device for the iPhone (TCT)
- Create a connection between the user and the device in the previous step.
- If CTI is required for the control of the desk phone, the end user should be assigned the relevant roles.
Configure Webex Control Hub
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Enter your credentials to become an administrator in the Webex Control Hub.
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Navigate to Organization Settings > UC Manager Profiles in the Webex Control Hub window.
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Configure the “Calling Behavior” to “Calling in Webex (Unified CM)” from
The domain that is specified in the “Voice Service Domain” section of the UC Manager Profile should correspond to the Voice Service Domain that is given by Cisco for the particular Dedicated Instance Region in question.
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- Organization Settings > Calling Behavior
- Users > Calling > Calling Behavior
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4. Choose the UC Manager Profile created above.
For administration and troubleshooting information regarding calling from a webex application, please refer to Manage and Troubleshoot Calling in Webex (Unified CM).
Calling Features Supported in Webex Application
Feature |
Description and documentation |
Desktop |
Mobile |
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Answer call |
— |
✓ |
✓ |
Answer call without sharing video |
See the section on how to turn off your video for incoming calls. |
✓ |
✓ |
Desk Phone Control |
Desk Phone Control (includes meetings and calls via the Webex App)—For information on how to use your desk phone to make calls, see Make Calls With Your Desk Phone. |
✓ |
|
DTMF input during the call |
— |
✓ |
✓ |
End call |
— |
✓ |
✓ |
Make call |
— |
✓ |
✓ |
Mute/Unmute |
— |
✓ |
✓ |
On a Call presence |
Users within the same organization who are logged into Webex App during a live call will be able to view this presence indicator. |
✓ |
✓ |
Feature name |
Description and documentation |
Desktop |
Mobile |
||
---|---|---|---|---|---|
Call Pickup |
If two users are members of the same pickup group, the user who provides customer support will receive a notification in the Webex App if their colleague is unable to answer an incoming call to their phone and the call is being routed to that colleague’s phone. The user in question can respond to the call directly from the notification that appears in the app. The user can also answer calls from other pickup groups if they so choose. Please refer to the article Pick Up Someone Else’s Call. |
✓ |
✓ |
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Call Recording |
You have the ability to set the level of control that users have over recording phone calls. Depending on how the system is configured, both incoming and outgoing calls may automatically be recorded, or you may have the ability to select which calls you want to record manually. If you give users the ability to record calls, they are free to begin and end recordings whenever they see fit after you give them the appropriate permissions. If a call is being recorded, the recording will continue even if the user transfers the call to a different device, combines it with another ongoing call, or participates in a conference call. They are provided with a visual signal that alerts them if a call is being recorded for future reference. See the section on Recording Your Phone Calls. |
✓ |
✓ |
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Call Waiting |
When a user who is already on a call receives a call from another party, the user who is being called has the option of deciding how they wish to handle the new call. For instance, the user may place the currently existing call on hold in order to answer a second call that has come in. For further information, please see the Answer Call Waiting page. |
✓ |
✓ |
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Conference calls |
Users who are already on a call with another person may wish to initiate an immediate conference call by adding other participants to the ongoing call. They are able to add up to 7 more participants to conference calls that have been initiated in this manner. Check out how to begin a conference call. |
✓ |
✓ |
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Control Your Video Device from the App |
From within the application, users have the ability to begin or terminate the sharing of their video on a linked video device. For instance, users who are connected to a Cisco Webex Board who do not wish to share video no longer need to physically approach the board in order to switch off the video sharing feature on it. They have the ability to disable it through the app. See When you are in a meeting or on a call, make sure the video on your Webex Board, room, and desk devices is turned off. |
✓ |
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Hold/resume |
Users are able to put an ongoing call on hold and resume it using the Webex App. See You have placed an incoming call on hold. |
✓ |
✓ |
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Hunt Groups |
From the Call Settings menu, users have the option to join or leave a Hunt Group. When they are logged in, and a call comes into a group to which they belong, the Hunt Group number will be displayed on the incoming call notification that appears on their screen.Join a Hunt Group by logging in. |
✓ |
✓ |
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Merge |
Within the Webex App, users can take two active calls and combine them into a single conference call. See Combine the Two Phone Calls Together. |
✓ |
✓ |
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Mirror self-view |
Mirror self-view—When users share video during a call, they may see themselves just as well as if they were staring in a mirror. This is the default setting. Turning off the “Mirror my video view” feature is something users should consider doing if they have someone else texting behind them and want to be able to read it without having to read it backwards. This setting has no impact on how the other participants in the meeting see you in any manner. Check out this video to learn how to disable the mirror view in the self-view camera. |
✓ |
✓ |
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Move a call into a meeting |
Mirror self-view—When users share video during a call, by default, they are able to see themselves just as well as if they were staring in a mirror. If someone is texting behind them and they want to quickly read it rather than having to read it backwards, they may want to turn off the setting that says “Mirror my video view.” This setting does not have any impact on how the other individuals in the meeting see you. Watch the video that explains how to turn off mirror view to see yourself. |
✓ |
✓ |
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Multiline |
With Webex App, users have the ability to use up to 8 phone lines simultaneously and take advantage of advanced calling options on each line, including call forwarding, transfer, hunt group, shared lines, and voicemail. They also have the ability to appoint unique ringtones to each line. You also have the option to activate presence for shared lines, which will cause the line status to be shown for users. Please see Change the Active Line for Calling for more information. |
✓ |
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Park and retrieve calls |
It is possible for users to “park” a call on one device and then recover it from another device, either by themselves or by someone else. |
✓ |
✓ |
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Resume from different devices |
From the desktop software, a user can put a call on hold, and then resume the call on their mobile device. You could also put your mobile call on hold and continue the conversation when you go back to a desk phone. Move freely between your desk phone, mobile phone, and desktop computer; simply put the call on hold and resume it wherever it is most convenient for you to do so. See You have placed an incoming call on hold. |
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✓ |
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Screen sharing |
During a call using the Webex App, you can share content that is currently shown on the screen of your computer. Users do not have to share their entire screen; rather, they have the option of selecting a particular application to share. Even if a user answers their desk phone, it is still feasible to share their screen with them. If the user’s phone is capable of playing videos, they will be shown the shared screen on their phone itself; otherwise, the app will show them the shared screen. Check out the article on Sharing Your Screen While on the Phone.
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Switch between front and back cameras |
You may toggle between the camera that faces forward and the camera that faces backward on mobile devices and tablets. Check out the areas devoted to mobile under the “Change Your Video Settings” menu. |
✓ |
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Transfer |
Transfers a linked call to another destination within the Webex App. The user to whom another user wants to transfer a call is referred to as the target of the call. Please go to How to Transfer a Phone Call. |
✓ |
✓ |
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Virtual cameras |
Users have the option to use a virtual camera while they are on a call. To create an overlay of video, photos, or feeds, you can make use of a virtual camera, which can be an application, driver, or piece of software. |
✓ |
Feature name |
Description and documentation |
Desktop |
Mobile |
||
---|---|---|---|---|---|
Add a Pause to Dial String |
Users have the ability to insert a pause into a phone number that they have entered, which is a function that they may require if they are joining a conference call and are required to enter numbers in response to the automated system. They have the option of appending a comma (,), which results in a delay of one second when calling the number. They may insert a number of commas in a row in order to lengthen the pause. Take, for instance, the number 95556543123,,,,56789. |
✓ |
✓ |
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Add Contacts, Search Your Contacts, and Make a Call |
When a user needs to call or talk with a coworker, they may make that person simpler to find by adding them to their Contacts list and then organizing them in whatever way they see fit. Users of the Webex App may even look up their Outlook contacts (on Windows), their local address book (on Mac), and their local phone contacts (on iPhone, iPad, and Android) from within the app, making it much simpler for them to locate contacts and make phone calls. When you add a colleague from work to your Contacts list, you will have the option to change their profile and provide them with new phone numbers. After that, when you make an audio or video call, you’ll be shown with the new phone number, making it simpler for you to contact them at the alternate number they provided. Please refer to the Add Someone to Your Contacts List article. |
✓ |
✓ |
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Automatic Gain Control (AGC) |
The Automatic Gain Control (AGC) is a specialized circuit that monitors the volume of the incoming audio signal and makes appropriate adjustments to the recording level if the sounds are either too loud or too soft. If the audio volume is turned up too high, the system will automatically turn down the sound. When the volume is too low, it will automatically increase the volume of the sound. This does not affect the audio volume of the operating system in any way. |
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✓ |
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Call on Webex App |
Users have the option of calling other users either by dialing the person’s phone number or by making a call through the Webex App. The quickest approach to get in touch with another user of Webex App is to use the app’s built-in call feature. The user is able to share their screen as well as their whiteboard while they are on the call; however, they are unable to transfer the call, put the call on hold, or utilize any of the other functions that are only available in phone calls. Check out the section labeled Call Anyone Who Has a Webex App Account.
|
✓ |
✓ |
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Call control for calls in Webex App |
Users of a Cisco 730 headset have the option of using the headset’s USB adapter or Bluetooth to answer and end calls, mute and unmute calls, put calls on hold and resume them, and resume muted calls. Users can also place calls on hold and resume muted calls. Refer to the section on the Cisco Headset 730 titled “Make and Answer Calls.” |
✓ |
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Call history |
When a person makes calls to other people in the organization, they are able to view more information in the call history regarding other users’ phone numbers. When a user wants to contact someone back, they can check to verify if the other party is calling from a mobile or work number. Users can immediately call the individual back at the number listed in their Call History by selecting the Call icon that appears next to the name or number of another contact in their Call History. Users are no longer required to decide which number to use to contact other users. They are able to remove a missed call from their call history once they have responded to the call. Only the most recent 200 calls made within the past 30 days are displayed in the call log. For further details, please see the View Call and Meeting History page. |
✓ |
✓ |
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Call Statistics |
Users are able to check call statistics while they are on a call, including information about packet loss, latency, and resolution rate. Check out the Access Call Statistics here. |
✓ |
|||
Click to Call from Outlook |
You can configure your Windows or Macintosh computer so that the Webex App is the default option for calling numbers that you click outside of the app, such as in Microsoft Outlook or through a link in your web browser. For example, you can make Webex App the default option for calling numbers in Microsoft Outlook. Please refer to the section on Click to Call From Another App. |
✓ |
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Client Matter Codes (CMCs) and Forced Authorization Codes (FMCs) |
You are able to handle call access and accounting in an efficient manner if you make use of client matter codes (CMCs) and forced authorization codes (FACs). CMCs provide clients with assistance in call accounting and billing, whereas FACs govern the types of calls that particular users are permitted to make. CMCs need the user to submit a code before the call can proceed; doing so identifies the call as being about a particular client issue. For the purposes of call accounting and invoicing, you are able to assign client matter codes to individuals (such as customers, students, or other demographics). Before the call can be finished, FACs require the user to provide a valid authorization code that has been assigned at a certain access level. Refer to the “Prepare Your Environment” chapter for more information. |
✓ |
✓ |
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Contact Center Integration |
The Webex App can be integrated into the application that you use for your Cisco Contact Center, and it can be managed using the Finesse desktop for either the Unified Contact Center Enterprise or the Unified Contact Center Express. This integration offers support for a variety of services that are utilized in contact centers, including multiline, recording, conferencing, and more. Check out the Contact Center Integration page for the most recent features that are supported. |
✓ |
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Diagnostics in the Webex App |
If users are having trouble maintaining a connection, they can use the diagnostic tool to locate faults in the settings or produce a report on the status of the network diagnostics. This information will assist you in diagnosing and fixing any problems that they are having. Check out the chapter about solving problems. |
✓ |
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Dial-via-Office (DVO) |
When you set up users with DVO, they are given the option to make work calls utilizing the connection to their mobile phone, which guarantees that calls will continue without interruption even if data is not available. The user’s work number is always displayed as the caller ID, regardless of which option they select, making it possible for others to quickly identify individuals. For further information, see How to Make Business Calls Using Your Mobile Device. |
✓ |
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Dial Plan Mapping |
You will need to configure dial plan mapping in order to guarantee that the dialing rules on Cisco Unified Communications Manager coincide with the dialing rules on your directory. Please refer to the chapter entitled Prepare Your Environment. |
✓ |
✓ |
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Emergency calls |
When users make an emergency call through the Webex App, the call is placed through the Phone app on the smartphone. This makes it simpler for emergency services to determine a location through the network carrier they are using. |
✓ |
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Extend and Connect |
You have the ability to configure users so that they connect to alternative devices in order to make and receive phone calls. When users go into their calling settings, they will see those devices listed under the heading Alternate Devices. They can make changes or additions to the phone numbers associated with such devices in this section. Please refer to the section on Making a Call from a Different Device. |
✓ |
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Fast failover (MRA) |
The Webex program is able to identify failure very rapidly, regardless of whether it is a controlled shutdown, a failure of a node, or a failure of the network, and can fail over to a backup path through MRA without any disruption to user productivity. Please refer to the chapter entitled Prepare Your Environment. |
✓ |
✓ |
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Health Checker for Phone Services Status |
Users can verify the status of their phone connection directly from within the application, in the event that they are unsure as to whether or not the Phone Service is operating normally. On Windows, they should click the profile picture associated with their account, and then navigate to Help > Health Checker. They should navigate to Help > Health Checker on their Mac. The Health Checker tool examines the user’s connection and notifies them if any issues are found. |
✓ |
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High Definition (HD) Video |
By choosing their profile image, navigating to Settings (Windows) or Preferences (Mac), selecting Video, and then enabling or deactivating the setting, users are given the option to enable or disable HD video. If their computer’s central processing unit (CPU) is working at a fast rate or if they wish to save network bandwidth while on a call or in a conference, they might decide to disable HD video. |
✓ |
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Location Monitoring |
You have the ability to turn on location monitoring so that when users of the Webex application call emergency services (for example, 911), their location is automatically shared with the individuals who are responding to the call. |
✓ |
✓ |
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Missed calls |
In the Calls tab, there is a red badge counter that will show you how many calls you have missed. On the Calls tab, you will see a list of both incoming and outgoing calls, and from the Call History tab, you will be able to call someone back. The Meetings tab will show you a list of your upcoming appointments, which will make it simpler for you to differentiate between the two different kinds of communication. |
✓ |
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More calling options |
Users are able to dial a person’s video address (for instance, bburke@biotechnia.com) from any part of the application where they would make any other form of call (for instance, searching for someone or being in the same location as that person). |
✓ |
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Network Handoff (Wi-Fi to LTE) |
If you are already on a call and realize that you need to switch networks but still want to retain the call in Webex, you don’t need to worry about it because the switch will be made automatically without any interruptions or negative effects on the quality of the call. (Check out the features of Unified CM in the section titled Prepare Your Environment.) |
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✓ |
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Phone numbers in contact cards |
Both work and mobile numbers are synchronized from Active Directory and appear as selectable options in Webex App. Work numbers are prioritized over mobile numbers. (A Cisco Directory Connector installation is necessary in order to synchronize the user phone number characteristics to the Webex cloud.) |
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Phone Service Connection Error and Action |
In the event that the phone service is interrupted, the Webex App’s footer will display error messages that are more detailed. See Error Messages. |
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Popout Call Window |
When one person phones another user, the call window will appear, and both users will have access to the capabilities available for phone calls. Users are able to continue responding to urgent messages even while they are on the call. |
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PSTN calling for mobile app users in India |
When users in India are unable to access the corporate network, they are still able to make that call. They have the option to make use of the device’s native calling application instead within the Webex mobile app. Check out “EnablePhoneDialerOptionOverMRA” in the Appendix’s customisation policy parameters if you’re interested. |
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PSTN for Personal Mode Devices |
Using Hybrid Calling, you can give users’ personal mode devices access to the public switched telephone network (PSTN). (For information on how to deploy hybrid calling on Cisco Webex devices, see the Deployment Guide.) |
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RedSky location reporting for emergency calling |
You can mandate that users provide correct location information whenever they are away from the office in order to demonstrate compliance with Ray Baum’s act. |
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Self Care Portal—Call forwarding |
Users can set up call forwarding directly from within the Webex App in the event that they need to answer work calls from a different number. They simply enter the call forwarding number, and after that, all of their calls will ring at the specified number. Check out Access Additional Call Settings as well as Forward Phone Calls. |
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Self Care Portal—Single Number Reach (SNR) |
Users can add additional numbers for devices that they want to ring simultaneously with their company directory number by accessing the Self Care Portal from within the Webex app and entering the relevant information. Access additional call configurations and learn how to get work calls at any number. |
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Support for Cisco 500 series and 700 series (bluetooth) headsets |
Users who have the Cisco 700 series headset can use the USB adapter that comes with it to answer and finish calls, place calls on hold and resume them, mute and unmute calls, and restart calls that were previously put on hold. You are now able to maintain tabs on users who utilize a Cisco headset in conjunction with Webex App by using the Webex Control Hub. Because of this, you will be able to keep track of inventories and troubleshoot problems for your users. (Please refer to the chapter on the deployment.) |
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Support for Jabra headsets |
For a list of supported models, please go to Details regarding Headset Support. |
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Suppress call notifications when presenting, when DND is enabled, or when you’re already in a call or meeting. |
Users have the ability to mute notifications for incoming calls, which will prevent them from seeing or hearing when someone is phoning them. If you have voicemail set up, the caller will be able to leave a message for you. The call is still reflected in both the list of spaces and the call history. |
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Switch your call from Webex application to your mobile phone app |
If you are already on a call using the Webex application and you want to take your call while you are moving around, all you have to do is switch your call from the Webex application to the app that comes with your mobile phone. During the little moment that it takes you to move from More to another service, your connectivity and the quality of your call are not disrupted in any way. (For more information on deployment, see the chapter titled “Deployment,” and “Switch Your Call to Your Mobile Phone App.”) |
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tel, sip and clicktocall protocol |
See the relevant section in this overview chapter. |
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Voicemail |
In the Webex app, there will no longer be any missed calls. Within the Calls tab, users have the ability to manage their voicemails. They may see how many voice messages they have by looking at the counter that is located on their red badge. They have the ability to view the message in its entirety, mark it as read, play it, delete it, or phone the sender to inquire about it. The red badge counter vanishes once the recipient has heard all of their messages, regardless of whether they did so through the Webex App or their desk phone. See Voicemail. |
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Visual Voicemail |
No more missing calls in the Webex App thanks to visual voicemail. Users are provided with a distinct Voicemail page in which they may manage all of their voicemails. They may see how many voice messages they have by looking at the counter that is located on their red badge. They have the ability to view the message in its entirety, mark it as read, play it, delete it, or phone the sender to inquire about it. The red badge meter will disappear once the recipient has listened to all of your messages, whether they did so using the Webex App or your desk phone. See Voicemail. |
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Feature name |
Description and documentation |
Desktop |
Mobile |
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Apple and Android Push Notifications (APNs) |
Push notifications alert the user of incoming calls in the Webex app on iOS devices such as the iPhone and iPad as well as on Android devices. (For further information, refer to the “Prepare Your Environment” chapter.)
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Auto-Discovery of Service Domain |
You have the ability to use Control Hub to configure a UC manager profile in order to add an automatic service domain to the Phone Services settings of a user’s Webex App account. They won’t have to manually type in a domain and will be able to sign in right away thanks to this feature. (Please refer to the chapter on the deployment.) |
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Configure Self Care Portal Link |
You have the ability to select the portal link that will be presented to your users when they access it from the Call Settings section of their respective apps. (Please go to the deployment chapter for instructions on how to configure the file, and see the appendix for policy options that are related.) |
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Customize virtual background |
You have the option of allowing users to upload up to three photographs of their own choosing to use as virtual backgrounds. For more information on configuring virtual backgrounds for Webex users, see here. |
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Customize emergency dialing disclaimer |
You are able to modify the content of the emergency dialing disclaimer to adhere to the legislation and fulfill the requirements of your organization in a variety of locations and circumstances.
Altering the frequency at which the disclaimer pop-up appears is another option. If the emergency responder infrastructure is not yet ready, you can also choose to conceal the disclaimer. (The parameters that can be customized can be found in the appendix.) |
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Disable video for all 1:1 calls |
Through the use of Control Hub, you have the ability to turn off video calling or make it the default setting for purposes relating to compliance, privacy, or the network. |
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Expressway Mobile Remote Access (MRA) for Webex App |
MRA allows users to send and receive traffic via the Webex App in a secure manner without first needing to establish a VPN connection to the company network. (For further information, check out the Cisco Expressway Mobile and Remote Access Deployment Guide.) |
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Secure and encrypted calls |
Call encryption can be configured through Unified CM, and encrypted calls can be identified in Webex App by a lock icon. (Please refer to the chapter on the deployment.) |
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Service Discovery |
Clients are able to automatically recognize and locate services on your enterprise’s (internal) and MRA’s (external) networks thanks to service discovery, which provides this functionality. (Please refer to the chapter on the deployment.) |
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Simplified call options (enable or disable and order call options) |
You have the ability to customize a user’s calling options to meet their specific requirements. For instance, they might not need to make calls through the Webex App and instead only want to call their coworkers using their work number, mobile number, or SIP URI address. You have the ability to disable calls in the Webex App. If you do this, the user will not see that choice when they make a call. Check out the Call Settings Configuration Guide for Your Organization. |
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SIP (URI) address routing |
This feature, which can be configured in Control Hub, gives you the ability to select the SIP addresses that will be forwarded over the Webex cloud. By default, all SIP URIs will be routed through Unified CM, with the exception of those associated with Webex services.For information on how to configure SIP address routing for your organization, see here. |
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Single Sign-On (SSO) |
Users are able to sign into multiple applications with a single set of credentials when a single sign-on protocol (SSO) integration is implemented between your identity provider (IdP), the environment on your premises, and the Webex cloud. (For further information, refer to the “Prepare Your Environment” chapter.) |
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Virtual cameras (macOS) |
You can enable or prevent the use of virtual cameras for calls and meetings held in the Webex app for your users by logging into the Webex Control Hub. An overlay of video, photos, or feeds can be created by users with the assistance of a virtual camera, which can be an application, driver, or software program. |
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Resources
- Deployment Guide for Calling in Webex (Unified CM)
- Setup calling behavior and UC manager profiles in Control Hub
- Webex downloads
- Webex Control Hub in the Webex Help Center
- Deployment Guide for Cisco Directory Connector
- Single Sign-On Integration in Webex Control Hub
- Calling from a Webex Contact Card