You can use these articles to fix problems with audio during a conference if you are hosting a Webex conference. These articles cover problems that could arise while hosting Webex Meetings. Do not let the difficulties prevent you from interacting with the people who are taking part.

  • Webex Audio Troubleshooting
  • How do I connect to the audio using my computer?
  • How do I use the Call In / Call Me feature?
  • How do I join my Personal Conference audio?
  • Webex VoIP Audio Troubleshooting
  • Webex Teleconference Audio Troubleshooting
  • Webex Personal Conference (Audio Only) Troubleshooting

Overview

Participants are able to join an audio conversation through Webex Audio (also known as Hybrid Audio) by using either their computer (VoIP) or a phone. At the meeting level, there are no options to activate or disable this feature, so it is always enabled. There is an option to use Webex Audio whenever you are in a Webex conversation. Webex Teleconferences are yet another form of auditory communication. This choice comprises both the “Call me” and the “Call in” alternatives.

There are three types of Teleconference Audio:

  • Public Switched Telephone Network (PSTN)
  • Webex Cloud Connected Audio (Webex CCA)
  • Webex Edge Audio

 

Reach out to the person who is hosting the gathering or your local support team if you are having trouble with the audio for the “Call in” or “Call me” features.

If you use these documents to resolve issues that may arise while hosting Webex Meetings, you will be able to swiftly fix any problems that arise in a Cisco Webex meeting.

Click here: Troubleshooting Webex Meetings to learn more.

You can check to see if there are any continuing global issues by going to the Service Status page: Webex Status Page.

Known Issues and Workaround:

We are continually striving to enhance the quality of the Webex experience that you have. In the event that you are having problems with the Webex App, your meetings, or your sessions, check to see if it is something that we are already aware of and for which we have a suggested alternative solution. Always remember to check back for the most up-to-date information on any problems that have been resolved or changes that have been implemented.

Take a look at our troubleshooting steps for common issues if you are still having an issue that is not mentioned in the ongoing or known Issues section of the Help Center.

How to identify the audio type that I am using?

Identify the type of audio you are using:

  • Webex VoIP Audio

Webex Integrated Voice-over-IP (VoIP) Audio

This audio option sends the audio over the Internet.

  • Use computer audio: Utilize a headphone or speakers with your personal computer. This is the sort of audio connection that is used by default.
    • Connect to audio using ‘VoIP’ – Select Use computer audio.
  • Use Webex audio in Webex

You are using Webex VoIP Audio if you entered the session by following the steps that were just presented to you.

Overview

Voice over Internet Protocol (VoIP) integration gives meeting hosts, trainers, and event producers the ability to deliver the voice component of a meeting, live online training, or major event by using the Internet (or a private IP network). To take part in the audio component of the meeting, attendees do not use a conventional audio conference but rather connect headsets and speakers to their personal computers. When compared to more conventional methods of voice conferencing, many VoIP solutions exhibit unacceptable levels of delay and quality.

How to connect?

Common Technical Issues:

Common Quality Issues:

If the issue persists, please contact our Technical Support with the following information gathered:

Note: Gather logs while replicating the issue.

  1. Meeting number/ Conference ID:
  2. Business impact (How many users are affected?)
  3. Webex Tracer Logs (for a meeting that is in progress or while replicating the issue)
  4. Wireshark logs (for a meeting that is in progress or while replicating the issue)
  5. Webex Grabber Logs (for a meeting that has already ended)
  6. Problem report
  • Webex Teleconference Audio

Webex Teleconference Audio

This audio feature is incorporated into the online conversation that you are having with Webex. Pick one from the following choices:

  • Call in: When you want to attend a session on Webex, you can call a number that is either paid or free of charge. (global numbers are also available).
    • Connect to audio using ‘Call In
  • Call me: When you join a session, enter your phone number and Webex calls you.
    • Connect to audio using ‘Call Me’
  • Use Webex audio in Webex

If you joined the session by following the instructions that were given above, then the audio for the Webex Teleconference is being played for you.

Overview

The ‘Call me’ and ‘Call in’ in-session audio choices are both available through the Webex Teleconference Audio platform.

There are three types of Teleconference Audio:

  • Public Switched Telephone Network (PSTN)
  • Webex Cloud Connected Audio (Webex CCA)
  • Webex Edge Audio

You can find additional information regarding those categories of music right here.-  Webex Teleconference Audio Overview.

How to connect?

Common Technical Issues:

Common Quality Issues:

Note: If the problem can be replicated, collect the relevant information and get in touch with support as soon as possible; in order to activate our carrier, we will need a call sample within the next twenty-four hours.

  1. Fault Description:
  2. Meeting Number:
  3. Date and time (including time zone) of the fault occurrence:
  4. What is the Toll-Free or Toll number dialed by the participant?
  5. What is the participant’s phone number?
  6. Phone type (corporate phone, cell phone, landline, etc.) used to join the Audio Conference:
  7. User’s telephony service provider:
Note: In the event that the problem also affects the Webex app, please collect Grabber/Tracer records and submit a Problem report in addition to that.
  1. Webex Grabber Logs (for a meeting that has already ended)
  1. Webex Tracer Logs (for a meeting that is in progress)
  1. Problem report

 

  • Webex Personal Conference(Audio only)

Webex Personal Conference (Audio Only)

A conference call is one form of audio-only gathering, but there is also something called a Personal Conference meeting. It is possible to begin the meeting as an audio conference and then, if desired, expand it to include an online meeting with video conferencing. This form of meeting offers both of these options.

Overview

The audio component of a Personal Conference meeting is split up and presented separately from the online presentation. Once you begin the audio portion, the online portion will begin to construct itself automatically on your Webex site. You can start the online component of the meeting while still participating in the audio portion of the meeting if you need to share a presentation, document, or application with the participants of the meeting while you are in the audio portion of the meeting. The participants will be able to join the online portion of the meeting at any time during the audio portion of the meeting. Before the presenter is able to generate the Personal Conference meeting account information, they must first configure their Audio Pin and save it. In order for the host to initiate the meeting, they will need to enter both the host access code and the host pin. You can learn more about the requirements and restrictions associated with Personal Conferences by navigating to this page: Compare the Different Types of Webex Meetings.

How to connect?

Schedule a Personal Conference or Audio Only Webex Meeting

Common issues:

 

If the problem that you are experiencing does not go away, please get in touch with our Technical Support and provide them with the information that has been collected below:

Note:If the problem can be replicated, collect the relevant information and get in touch with support as soon as possible; in order to activate our carrier, we will need a call sample within the next twenty-four hours.

  1. Fault Description:
  2. Meeting Number:
  3. Date and time (including time zone) of the fault occurrence:
  4. What is the Toll-Free or Toll number dialed by the participant?
  5. What is the participant’s originating number?
  6. Phone type (corporate phone, cell phone, landline, etc.) used to join the Audio Conference:
  7. User’s telephony service provider: