You can use these articles to fix problems with audio during a conference if you are hosting a Webex conference. These articles cover problems that could arise while hosting Webex Meetings. Do not let the difficulties prevent you from interacting with the people who are taking part.
- Webex Audio Troubleshooting
- How do I connect to the audio using my computer?
- How do I use the Call In / Call Me feature?
- How do I join my Personal Conference audio?
- Webex VoIP Audio Troubleshooting
- Webex Teleconference Audio Troubleshooting
- Webex Personal Conference (Audio Only) Troubleshooting
Overview
Participants are able to join an audio conversation through Webex Audio (also known as Hybrid Audio) by using either their computer (VoIP) or a phone. At the meeting level, there are no options to activate or disable this feature, so it is always enabled. There is an option to use Webex Audio whenever you are in a Webex conversation. Webex Teleconferences are yet another form of auditory communication. This choice comprises both the “Call me” and the “Call in” alternatives.
There are three types of Teleconference Audio:
- Public Switched Telephone Network (PSTN)
- Webex Cloud Connected Audio (Webex CCA)
- Webex Edge Audio
Reach out to the person who is hosting the gathering or your local support team if you are having trouble with the audio for the “Call in” or “Call me” features.
If you use these documents to resolve issues that may arise while hosting Webex Meetings, you will be able to swiftly fix any problems that arise in a Cisco Webex meeting.
Click here: Troubleshooting Webex Meetings to learn more.
You can check to see if there are any continuing global issues by going to the Service Status page: Webex Status Page.
- Webex Audio Support
- Tips and tricks for using audio with Webex Meetings Suite
- Does Webex Offer Interpreters or Translators for International Audio Conferences?
- Network Requirements for Webex Services – If you want to get the most out of Webex, you need to make sure that all of the necessary network prerequisites are met.
- Join a Test Meeting: Join a practice session here to ensure that everything is in working order on your end.
Known Issues and Workaround:
We are continually striving to enhance the quality of the Webex experience that you have. In the event that you are having problems with the Webex App, your meetings, or your sessions, check to see if it is something that we are already aware of and for which we have a suggested alternative solution. Always remember to check back for the most up-to-date information on any problems that have been resolved or changes that have been implemented.
- Webex App | Known Issues
- Webex Meetings | Known Issues
- Webex Events (Classic) | Known Issues
- Webex Webinars (Events (new)) | Known Issues
- Webex Training | Known Issues
Take a look at our troubleshooting steps for common issues if you are still having an issue that is not mentioned in the ongoing or known Issues section of the Help Center.
How to identify the audio type that I am using?
Identify the type of audio you are using:
-
Webex VoIP Audio
Webex Integrated Voice-over-IP (VoIP) Audio
This audio option sends the audio over the Internet.
- Use computer audio: Utilize a headphone or speakers with your personal computer. This is the sort of audio connection that is used by default.
- Connect to audio using ‘VoIP’ – Select Use computer audio.
- Use Webex audio in Webex
You are using Webex VoIP Audio if you entered the session by following the steps that were just presented to you.
Overview
Voice over Internet Protocol (VoIP) integration gives meeting hosts, trainers, and event producers the ability to deliver the voice component of a meeting, live online training, or major event by using the Internet (or a private IP network). To take part in the audio component of the meeting, attendees do not use a conventional audio conference but rather connect headsets and speakers to their personal computers. When compared to more conventional methods of voice conferencing, many VoIP solutions exhibit unacceptable levels of delay and quality.
- Which Countries can Use VoIP?
- What are the Recommended Best Practices for Using VoIP?
- What are Some of the Potential Causes of VoIP Difficulties?
- Join a Test Meeting
How to connect?
- Choose Your Audio and Video Settings Before You Join a Meeting or Webinar
- Adjust Microphone and Speaker Volume in a Webex Meeting
- How to Use Webex Audio in a Webex Meeting Session
- How to Use Webex Audio in a Webex Meeting (Slow Channel)
- How to Use Webex Audio in a Webex Event Session
- How to Use Webex Audio in a Webex Training Session
- Details About Headset Support
Common Technical Issues:
- WBX9000033889 – Error: ‘Can’t connect to Audio’ While Joining Webex Audio Conference.
- WBX000027232 – Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting
- WBX9000029892 – Unable to Start Audio and Video when Using a Proxy Server
- WBX000020079 – Unable to Join Audio Using ‘Call over Internet’ Option on Verizon Network from My iPhone
- WBX58518 – No Audio During VoIP Conference
- WBX81342 – A Yellow Exclamation Appears Next to My Name When Using VoIP
- WBX16596 – Microphone is not Picking up Audio in Voice Over Internet Protocol (VoIP) Session
- WBX82910 – Error: ‘Webex Is Not Allowed to Use Your Microphone’
- WBX55032 – Meeting Manager Freezes when Accessing the Computer Audio Settings or Speaker/Microphone Audio Test
- WBX000025862 – Can I Join the Audio Using Webex VoIP If UDP and RTP Traffic is Blocked in My Network?
Common Quality Issues:
- Check the Audio and Video Statistics of Your Cisco Webex Meeting (CPU Usage)
- WBX9000030417 – Video and Audio are Choppy in the Cisco Webex App
- WBX64076 – I’m Hearing an Echo of My Voice in the Audio Conference
If the issue persists, please contact our Technical Support with the following information gathered:
Note: Gather logs while replicating the issue.
- Meeting number/ Conference ID:
- Business impact (How many users are affected?)
- Webex Tracer Logs (for a meeting that is in progress or while replicating the issue)
- Wireshark logs (for a meeting that is in progress or while replicating the issue)
- Webex Grabber Logs (for a meeting that has already ended)
- Problem report
-
Webex Teleconference Audio
Webex Teleconference Audio
This audio feature is incorporated into the online conversation that you are having with Webex. Pick one from the following choices:
- Call in: When you want to attend a session on Webex, you can call a number that is either paid or free of charge. (global numbers are also available).
- Connect to audio using ‘Call In’
- Call me: When you join a session, enter your phone number and Webex calls you.
- Connect to audio using ‘Call Me’
- Use Webex audio in Webex
If you joined the session by following the instructions that were given above, then the audio for the Webex Teleconference is being played for you.
Overview
The ‘Call me’ and ‘Call in’ in-session audio choices are both available through the Webex Teleconference Audio platform.
There are three types of Teleconference Audio:
- Public Switched Telephone Network (PSTN)
- Webex Cloud Connected Audio (Webex CCA)
- Webex Edge Audio
You can find additional information regarding those categories of music right here.- Webex Teleconference Audio Overview.
How to connect?
- Choose your audio and video settings before you join a meeting or webinar
- Adjust Microphone and Speaker Volume in a Webex Meeting
- How to Use Webex Audio in a Webex Meeting Session
- How to Use Webex Audio in a Webex Meeting (Slow Channel)
- How to Use Webex Audio in a Webex Event Session
- How to Use Webex Audio in a Webex Training Session
- Details about headset support
- Join a Test Meeting
Common Technical Issues:
- WBX1879 – Voice Message: Meeting Number Invalid (when Entered Correctly)
- WBX28758 – I Receive Error 4016 when I Try to Join a Webex Teleconference
- WBX21354 – Unable to Connect to Teleconference when Joining Before Host
- WBX51936 – Error: The Conference is Full. You Cannot be Added to the Conference
- WBX23214 – Unable to Call Into an International Toll-Free Number Using a Cell Phone
- WBX48240 – ‘Call Me’ is not Working after Joining a Webex Meeting
- WBX9000020701 – When dialing into an India Toll or Toll-Free number you will hear the carrier IVR “Please wait while we connect you to the bridge”
- WBX42978 – My Telephony Phone Commands Don’t Work
- WBX000023799 – A Host Only has the Option to ‘End Meeting’ when Leaving a Web Meeting, the Audio Conference Ends
- WBX000022406 – Call Back Fails using Guatemala Country Codes
- WBX27847 – How Do I Get International Phone Numbers Enabled for a Meeting?
- Access restrictions to Webex toll-free numbers
- Webex Meetings PSTN audio prompts
- WBX9000035655 – Cisco Webex Edge Audio Customer Admin Troubleshooting Guide
Common Quality Issues:
Note: If the problem can be replicated, collect the relevant information and get in touch with support as soon as possible; in order to activate our carrier, we will need a call sample within the next twenty-four hours.
- Fault Description:
- Meeting Number:
- Date and time (including time zone) of the fault occurrence:
- What is the Toll-Free or Toll number dialed by the participant?
- What is the participant’s phone number?
- Phone type (corporate phone, cell phone, landline, etc.) used to join the Audio Conference:
- User’s telephony service provider:
- Webex Grabber Logs (for a meeting that has already ended)
- Webex Tracer Logs (for a meeting that is in progress)
- Problem report
- Send a Problem report on Windows
- Send a Problem report on Mac
- Send a Problem report on Android
- Send a Problem report on iOS
-
Webex Personal Conference(Audio only)
Webex Personal Conference (Audio Only)
A conference call is one form of audio-only gathering, but there is also something called a Personal Conference meeting. It is possible to begin the meeting as an audio conference and then, if desired, expand it to include an online meeting with video conferencing. This form of meeting offers both of these options.
Overview
The audio component of a Personal Conference meeting is split up and presented separately from the online presentation. Once you begin the audio portion, the online portion will begin to construct itself automatically on your Webex site. You can start the online component of the meeting while still participating in the audio portion of the meeting if you need to share a presentation, document, or application with the participants of the meeting while you are in the audio portion of the meeting. The participants will be able to join the online portion of the meeting at any time during the audio portion of the meeting. Before the presenter is able to generate the Personal Conference meeting account information, they must first configure their Audio Pin and save it. In order for the host to initiate the meeting, they will need to enter both the host access code and the host pin. You can learn more about the requirements and restrictions associated with Personal Conferences by navigating to this page: Compare the Different Types of Webex Meetings.
How to connect?
Schedule a Personal Conference or Audio Only Webex Meeting
Common issues:
- WBX66385 – Error: ‘I’m sorry your entry is not valid’ when Entering Host/Attendee Access Code
- WBX1879 – Voice Message: Meeting Number Invalid (when Entered Correctly)
- WBX86514 – The Audio PIN is Missing from the Calendar Appointment
- WBX42978 – My Telephony Phone Commands Don’t Work
- WBX67648 – What are the Audio Controls for a Personal Conference Number (PCN) Meeting with Cisco Webex Meetings?
- WBX80403 – How Can I Add My Personal Conference Number as a Contact on a Mobile Phone?
If the problem that you are experiencing does not go away, please get in touch with our Technical Support and provide them with the information that has been collected below:
Note:If the problem can be replicated, collect the relevant information and get in touch with support as soon as possible; in order to activate our carrier, we will need a call sample within the next twenty-four hours.
- Fault Description:
- Meeting Number:
- Date and time (including time zone) of the fault occurrence:
- What is the Toll-Free or Toll number dialed by the participant?
- What is the participant’s originating number?
- Phone type (corporate phone, cell phone, landline, etc.) used to join the Audio Conference:
- User’s telephony service provider: