Webex Calling call pickup CSV file format reference
In order to park calls in a group, users can use call park. The call park CSV helps you easily add and manage call park groups in bulk and you can do so in a lot of different ways. This article will provide you with information on the specific fields and values required for CSV uploads of Webex Calling call parks groups.
Known limitations and requirements
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Make sure before you upload your call park CSV, you carefully read Bulk provisioning Webex Calling elements using CSV in order to get a better understanding of the conventions of CSV files.
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The export function allows you to add, delete, or modify any of the existing data pertaining to your existing call park groups. Alternatively, you are able to export a list of sample call park groups that you can use to sample the existing data. Using the bulk upload feature, you can upload the modified file once it has been modified.
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The most important thing you need to know when filling out the CSV template is the mandatory columns, the optional columns, and the information you’ll need to provide in each column. This table will provide you with the specific fields required for the CSV file that contains the call park information.
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(Not including the header) the maximum number of rows that can be displayed is 1,000.
There will be a zip file format export when you are exporting more than 1000 records. There are multiple files with less than 1000 records in the zip file, as well as a single CSV with all the data. Admins can quickly import any updates by importing CSV files less than 1000 records, since importing is limited to CSV files less than 1000 records.
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Users and/or workspaces can be part of a call park group. Agents are the people who are responsible for handling these tasks. In the case of adding or editing a user, the email address of the user will need to be entered. Enter the name of the workspace if it is a workspace.
There can only be one call park assigned to a user or workspace at a time. It is not permissible for a call park to have more than one user from the same location.
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The maximum number of agents that can be displayed in a row is 50. For more information on adding or editing more than 50 call park agents at the same time, visit this page.
Prepare your CSV
Using this table, you’ll be able to determine which fields are mandatory or optional, as well as what you’ll have to consider as you add or edit call parks in bulk.
Column | Mandatory or optional | Description | Supported values |
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Name | Mandatory | The name of the group of the call park should be entered here. A call park group name within a single location must be unique so that it can be distinguished from others. A group can have the same name if it is located in a different location than the call park group. | Example: San Jose Call Pak Character length: 1-30 |
Location | Mandatory | This call park group will be assigned to the location that you enter. | Example: San Jose It is necessary to have the location listed in the Control Hub's Locations tab. |
Agent Action | Optional* This field is mandatory if you are specifying any agents in your account. | If you would like to add agents to this row, enter ADD to do so. By entering the REMOVE button, you will be able to remove the agents that you have listed in the row. REPLACE will remove all previous entries in this row, and you will only add new agents if you enter REPLACE on that row, but it will not replace any previous entries. | ADD, REMOVE, REPLACE |
Agent1 ID, Agent2 ID… Agent50 ID | Optional | If you would like to assign agents to a specific call park group, you can do this via the agents tab. Depending on the role that the agent plays, it can be either a workspace or a user. The email address of the user should be entered here if the user is an individual. Enter the name of the workspace if it is a workspace. | Example: test@example.com Character length: 1-161 |
Add or Edit more than 50 call park agents at a time
The maximum number of agents that can be stored in each row is 50. Here are the steps you need to follow if you are adding or editing more than 50 agents using a CSV file.
In the first row for the call park that you’re adding or editing, you’ll need to enter the 50 agents that you want to add or edit.
For adding or editing additional agents, there are only a few fields to enter in the next row: you only need to enter the following information:
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Name—For agents to be added or edited, please use the same name as the one in the row above.
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Location—Enter the same location as the row above to add or edit more agents.
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Agent Action—The agent you wish to list in this row can be added by entering ADD. It is possible to remove agents from this row by entering the REMOVE command.
REPLACE will remove all previous entries in this row, and you will only add new agents if you enter REPLACE on that row, but it will not replace any previous entries.
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If you would like to add, remove, or replace a user’s email address or workspace name, click on Agent1 and Agent2 and enter their email or workspace name.
The rest of the columns can be left blank if you wish.
It is important that you continue to add and edit agents until you have completed the task of adding or editing all of the agents.
Bulk add call park groups
There is a simple way to add call park groups in bulk using a blank CSV template that can be downloaded and filled in.
- Go to https://admin.webex.com, in the customer’s view, select Services, then choose Calling > Features from the list of options.
- Then click Bulk Manage under Call Park.
- In order to add a call park group, select which location you would like to add it to.
- The .csv template can be downloaded by clicking the Download button.
- Ensure that the spreadsheet is filled out to the best of your ability.
- Drag and drop the CSV file into the upload window or click Choose a file to select the file to upload.
- Then click on the upload button.
As soon as the tasks have been successfully uploaded, you will be able to view their status by clicking See Tasks Page for details.
Bulk edit call park groups
There are two ways to modify call parks in bulk. First, you will need to download the current CSV data. Then, you will need to enter the necessary changes into the spreadsheet.
- Go to the customer view, and then click on Services, and then choose Calling > Features from the menu on the left side of the page.
- Then click Bulk Manage under Call Park.
- It’s time to choose the location where you’d like to modify the call park group for this project.
- Please click on the Download data button.
If you have selected a call park group whose data exceeds the maximum number of rows per CSV (more than 10,000 rows per CSV file), you will be sent a zip file containing multiple CSV files if the file size is over the maximum.
- The spreadsheet needs to be updated with the necessary changes.
- If you drag and drop or click Choose a file, you will be directed to the CSV file that has been modified.
- Then click on the upload button.
As soon as the tasks have been successfully uploaded, you will be able to view their status by clicking See Tasks Page for details.